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All Journal PADJADJARAN Jurnal Ilmu Hukum (Journal of Law) Jurnal Manajemen dan Bisnis Indonesia Jurnal Konstitusi JURNAL TEKNIK INFORMATIKA DAN SISTEM INFORMASI SEIKO : Journal of Management & Business Almana : Jurnal Manajemen dan Bisnis Jurnal Riset Bisnis dan Manajemen Jurnal Konstitusi eProceedings of Management

Helni Mutiarsih Jumhur

Universitas Telkom

Author-ID : 3159097

Humanities Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Law, Crime, Criminology & Criminal Justice Social Sciences Other

Published : 16 Documents Claim Missing Document

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PEMINAT APLIKASI BLIBLI.COM DENGAN MENGGUNAKAN MODEL UNIFIED THEORY OF ACCEPTANCE AND USE OF TECHNOLOGY (UTAUT) Resti Anindya Putri; Helni Mutiarsih Jumhur
Jurnal Riset Bisnis dan Manajemen Vol 12 No 1 (2019): Edisi Februari
Publisher : Faculty of Economic and Business, University of Pasundan

The purpose of this study to determine the effect of variables Performance Expectancy, Effort Expectancy, Trust, and Social Influence to Behavioral Intention. In addition to know the influence of Performance Expectancy and Effort Expectancy to Trust mobile application Users in Blibli.com and to know the effect of Facilitating Conditions and Behavioral Intention towards Use in Blibli.com application Users. Data collection was performed on Blibli.com application users across Indonesia with 300 respondents by using purposive sampling method, and analyzed by structural equation model (SEM). Performance Expectancy has significant effect to Trust, Social Influence significant to Behavioral Intention, and Behavioral Intention Significant towards Use. The variable that does not affect is the Effort Expectancy towards Trust, Effort Expectancy and Trust to Behavioral Intention, and Facilitating Conditionss against Use. This research is expected to be Useful for PT Global Digital Niaga (GDN) in order to achieve the increasing interest of Blibli.com application Users.

KUALITAS LAYANAN TIKET ELEKTRONIK TERHADAP KEPUASAN KONSUMEN Rezki Orientani; Helni Mutiarsih Jumhur
Jurnal Riset Bisnis dan Manajemen Vol 10 No 2 (2017): Edisi Agustus
Publisher : Faculty of Economic and Business, University of Pasundan

PT. Kereta Api Indonesia has transformed business and information technology applied to electronic ticket. Based on reports complaints from July to December 2016, there were total of 31 complaints on Customer Service about electronic tickets. This research aimed to determine consumer responses about the service quality of electronic ticket and find out how much influence the service quality of electronic ticket to consumer satisfaction of PT Kereta Api Indonesia. The method used in this research was quantitative, while the purpose of the study is descriptive. The sampling technique used in this research is Non Probability Sampling by purposive sampling technique and use 384 respondents. Overall, the service quality and customer satisfaction of electronic ticket were considered good. The influence of service quality of electronic ticket to customer satisfaction was amounted to 55.2%. To improve quality service, PT. Kereta Api Indonesia needs to provide a guarantee.

Co-Authors Albert Satria Gemilang Anella Novalisa Candiwan Chairunnisa Aulia Syach Putri Dea Iyus Intan shofia Pratama Endang Sofyan Eva Nurhazizah Luthfia, M. Youri M. Youri Luthfia Maya Ariyanti Muhammad Iqbal Darmawan Nur Lela sari Resti Anindya Putri Rezki Orientani Rudy Hartanto Soeparwoto Dharmoputra Tarandhika Tantra

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Journal : Jurnal Riset Bisnis dan Manajemen