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All Journal Jurnal Ekonomi, Bisnis dan Kewirausahaan (JEBIK) Jurnal Ekonomi dan Kewirausahaan Media Ekonomi dan Manajemen Indonesian Journal of Business and Entrepreneurship (IJBE) JURNAL EKONOMI AKUNTANSI DAN MANAJEMEN EKOMBIS REVIEW: Jurnal Ilmiah Ekonomi dan Bisnis MIX : Jurnal Ilmiah Manajemen Jurnal Maneksi (Management Ekonomi Dan Akuntansi) Jurnal Organisasi Dan Manajemen JMBI UNSRAT (Jurnal Ilmiah Manajemen Bisnis dan Inovasi Universitas Sam Ratulangi) JURNAL MANAJEMEN (EDISI ELEKTRONIK) Jurnal Keuangan dan Bisnis JESI (Jurnal Ekonomi Syariah Indonesia) Kajian Bisnis STIE Widya Wiwaha JPEK (Jurnal Pendidikan Ekonomi dan Kewirausahaan) Jurnal Ilmiah Poli Bisnis Value: Jurnal Manajemen dan Akuntansi Jurnal Informatika Ekonomi Bisnis BASKARA: Journal of Business and Entrepreneurship Jurnal Darma Agung Inobis: Jurnal Inovasi Bisnis dan Manajemen Indonesia Cakrawala Repositori Imwi Jurnal Ecogen Jurnal Manajemen Bisnis dan Keuangan Jurnal Ilmiah MEA (Manajemen, Ekonomi, dan Akuntansi) Jurnal Keuangan dan Bisnis Jurnal Informatika Ekonomi Bisnis Ekuitas Jurnal Pnedidikan Ekonomi JER
Endy Gunanto Marsasi
Universitas Islam Indonesia
Humanities Civil Engineering, Building, Construction & Architecture Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Energy Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Library & Information Science Materials Science & Nanotechnology Social Sciences Other

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Journal : JPEK (Jurnal Pendidikan Ekonomi dan Kewirausahaan)

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The Role of Brand Equity, Brand Authenticity, Brand Trust to Increase Customer Satisfaction Anindya Panyekar; Endy Gunanto Marsasi
JPEK: Jurnal Pendidikan Ekonomi dan Kewirausahaan Vol 8 No 1 (2024): JPEK (Jurnal Pendidikan Ekonomi dan Kewirausahaan)
Publisher : Universitas Hamzanwadi

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29408/jpek.v8i1.25144

Abstract

This study aims to analyze the effect of the relationship between brand experience, brand authenticity, brand equity, brand trust, and customer satisfaction in Generation Y and Z shoe footwear. This study uses a quantitative approach method using a purposive sampling technique, resulting in 177 samples supported by structural Equation Modeling (SEM) and analyzed through AMOS Graphics 24 software. The results of the analysis show that brand authenticity has a significant negative effect on customer satisfaction. Brand experience on brand authenticity has a significant positive impact. Brand experience and relationships have a significant positive effect on customer satisfaction. The relationship between brand experience has a significant positive effect on brand equity. The impact of brand authenticity on brand trust has a significant positive effect. The relationship between brand authenticity and customer satisfaction directly impacts customer satisfaction because it has a significant negative effect, meaning that brand authenticity can have a positive and negative impact based on customer satisfaction.
Co-Authors Achmad Aflah Aufa Afaf, Irfan Ahcmad Rivai Sinar Gemilang Alifia Indah Putri Shaliha Anindya Panyekar Asih Dewi Yuanita Berlian Annisa Hermawan Billy Pratama cantika kusuma Cielomita Brilian Qotrunnada Deasa Nurrhausan Albana Deni Saputra Desna Ramadhanti Dhea Almyra Putri Andari farhan ratna Hafiz Jodith Arfansyah Lauda Radhea Zain Melfi Cahya Anggraini Mohamad Rizan Muhammad Taufikkur Rahman Afandi Niken Safitri Nova Jelita Desilia Ajeng Odhyza Prakarsa Razak Raudah Rakhmah Yumi Sarah Barqiah Sarah Barqiah Siska Wiganda Tasya, Athala Insyira Yayi Candradewi Yenni Kurnia Gusti Zuhdi Syaiful Anhar