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INTEREST OF USING E-COMMERCE CHANNELS BASED ON SOCIAL MEDIA TO IMPROVE THE QUALITY OF REGIONAL SUPERIOR PRODUCT MARKETING ON FEMALE GROUP OF CRAFTSMEN FROM SANITAIR KLASEMAN MALANG CITY Ayu Febriyanti Puspitasari; Rizka Miladiah Ervianty; Phima Ruthia Dwikesumasari; Ida Setya Dwijayanti
Darmabakti Cendekia: Journal of Community Service and Engagements Vol. 1 No. 1 (2019): June 2019
Publisher : Faculty of Vocational Studies, Universitas Airlangga

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (333.002 KB) | DOI: 10.20473/dc.V1.I1.2019.16-21

Abstract

Background: Industrial centers (UKM) in Malang are scattered throughout the city. According to data from the Malang Cooperative and UMKM Office, only 30% have gone online from the 70,000 UMKM currently available. This is an opportunity for young people to be able to help UMKM to go online. The main obstacles experienced by UMKM are financing problems, technology and product innovation, market research and inefficiencies. Purpose: To solve the problems of MSMEs in Malang City, especially in the field of technology and product innovation for women groups, UKM Craftsmen Sanitair Klaseman Malang. Method: Training on making e-commerce based marketing channels and social media which includes training on making e-commerce channels through social media and the internet. Results: The UKM of sanitation products in Malang were mostly dominated by 50% flower pots and 25% carvings. The use of social media for UKM partners had an impact on increasing orders from consumers through social media. The types of social media used was Whatsapp (100%), Instagram (55%), and Facebook (87.5%). Communication of sellers and buyers was effective and efficient through media chat messenger. Means of direct contact between sellers and buyers reached 87.5% through social media. Conclusion: Partners got increased orders from consumers after using social media. They could also grow their business bigger because they could have transaction directly with bank transfer payment method.
SOCIAL MEDIA ADVERTISING ASSISTANCE WITH PERSUASION CONCEPT – ELABORATION LIKELIHOOD MODEL (ELM) FOR SMES IN SURABAYA Phima Ruthia Dwikesumasari; Maurisia Putri Permatasari; Damar Kristanto
Darmabakti Cendekia: Journal of Community Service and Engagements Vol. 3 No. 2 (2021): DECEMBER 2021
Publisher : Faculty of Vocational Studies, Universitas Airlangga

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (606.006 KB) | DOI: 10.20473/dc.V3.I2.2021.66-70

Abstract

Background: Along with the development of digital media tools, the direction of marketing shifts from conventional to social media-oriented. However, this is not easily conducted by SME business circles. Many of them do not have high literacy, do not have IT coding skills. In addition, capitalizing as well as maintaining a website are costly for them. This fact encourages the SMEs to look at another opportunity, namely the use of social media. However, it proves that these SMEs have not utilized the use of social media with persuasive advertisements. Objective: This community service activity purposes to assist the SMEs in Surabaya creating their social media advertisements using the persuasion concept-elaboration likelihood model (ELM) to solve the problems in marketing. Methods: The methods used are (1) discussion; (2) training and assisting in making advertisements; (4) evaluating/monitoring. As a result of this community service activity, the SMEs that have been assisted are able to create persuasive social media advertisements and can improve their marketing performance. Results: These MSME owners are able to create advertisements using the ELM method and determine the performance of these advertisements. Conclusion: SME owners can create advertisements using the ELM method during the training period, conduct independent evaluations of advertisements, the sales performance of these SMEs tends to increase compared to the previous by creating advertisements using the ELM method, practical modules are provided so that making advertisements using same method can be practiced for current and future needs.
Event Sponsorship Service Quality at PT Sinar Sosro East Java Region: A Gap Analysis Phima Ruthia Dwikesumasari; Rachmatullah Dwi Nugraha
TIJAB (The International Journal of Applied Business) Vol. 3 No. 2 (2019): November 2019
Publisher : Universitas Airlangga

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (340.674 KB) | DOI: 10.20473/tijab.V3.I2.2019.73-86

Abstract

Traditional marketing communication media begin to be abandoned by customers; therefore, companies need to find other more effective alternatives to communicate with customers. Companies try to convince that customers not only use the the products they bought but also get unforgetable experience. Thus, companies often hold experiential marketing in the form of event as one of the alternatives. One of the efficient ways to conduct event marketing activities is by establishing an event sponsorship and building collaboration with event organizers. One of many companies which prioritizes its event sponsorship is PT Sinar Sosro East Java Region Representative Office. To be able to maintain the continuity of this program, PT Sinar Sosro East Java Region Representative Office needs to pay attention to the quality of event sponsorships services provided by company’s Marketing support Division. The purpose of this study is to analyze customer evaluation that is the event organizers, for the quality of company’s sponsorhip event services. In line with this purpose, this study used a 5-scale Likert measurement from the 5 dimension SERVQUAL measurement items with gap analysis techniques. Samples were taken using a proportional stratified random sampling method, resulted a minimum sample size of 97 respondents. Questionnaires were sent to 115 respondents but only 101 which could be analyzed further. Results showed that PT Sinar Sosro East Java Region Representative Office sponsorship event services was rated good since most of the results from gap analysis of each items of questionnaire statements showed a positive scores. Although some negative scores appeared, it did not dominate the overal result. The negative scores appeared on several items on tangibles, reliability and responsiveness dimensions. Overall positive scores were existed on assurance dimension, which consisted of the most statement items on this questionnaire, and empathy dimension. This indicated that the level of service received by customers had exceeded the service level expected by them.
Training of Effective Online Marketing and Financial Management During the Pandemic for SMEs in Watudandang Village Nganjuk District Yanuar Nugroho; Phima Ruthia Dwikesumasari; Bani Alkausar
Jurnal Layanan Masyarakat (Journal of Public Services) Vol. 4 No. 2 (2020): JURNAL LAYANAN MASYARAKAT
Publisher : Universitas Airlangga

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.20473/jlm.v4i2.2020.369-376

Abstract

Covid-19, apart from affecting the income of big businesses, also affects micro, small and medium enterprises (MSMEs) due to a decrease in consumer purchasing power to the conventional strategies of MSMEs that are not ready to face the crisis. Until now, MSMEs in Watudandang Village are less orderly in the management of operational financial records so that the profits earned cannot increase the economic class of their business, besides that, marketing techniques for MSME products have been carried out online but have not mastered the tricks and strategies of how products can be easily searched so that they are suitable with consumer expectations. The method of implementing this program is carried out in a blended manner in the form of training in the preparation of financial reports for MSMEs and online product marketing assistance. This activity resulted in an increase in the competence of MSME players in analyzing profit and loss more precisely, thus providing an overview / perspective for MSME players to make policies regarding the course of their business operations. In addition, as a result of the impact of this pandemic crisis, MSME players have been able to take advantage of information technology to market their products online so that consumers will still look for these UMKM products. 
MANAJEMEN KEUANGAN DAN ALTERNATIF STRATEGI PEMASARAN BISNIS DI MASA PPKM PADA UMKM PAGUYUBAN GENTENG KREATIF Phima Ruthia Dwikesumasari; Yanuar Nugroho; Anisa Fitri Sya’bania
Jurnal Layanan Masyarakat (Journal of Public Services) Vol. 5 No. 2 (2021): JURNAL LAYANAN MASYARAKAT
Publisher : Universitas Airlangga

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.20473/jlm.v5i2.2021.473-480

Abstract

AbstractThe business management of SMEs in the Genteng Kreatif Community that has been carried out so far can no longer be continued, because according to economic principles, business should experience escalation up or increase in business economics because human needs will increase in addition to the inflation rate that has not been controlled due to the impact of the economic crisis. Covid-19 pandemic will always cause the price of raw materials to be unaffordable. SMEs in the Genteng Kreatif Community have not been able to see how much net profit they actually get from their business. This is because they almost always mix business finances with household finances. In addition, the marketing methods used are still very conventional, namely depositing them in shops selling souvenirs or food, participating in government expo exhibitions, and selling their products to agencies and companies. This is indeed practical, but the brand that can stick in the hearts of consumers is a brand that has good independence coupled with a policy of reducing face-to-face and crowd activities, requiring SMEs marketing to be done online. The number of SMEs members who are members of the Genteng Kreatif Community has reached 75 members, but for this activity program the chairman of the association selects members who are categorized as critical enough to really need assistance in training and financial assistance as well as effective online marketing. There are several outcomes that will result from this activity, including creating SMEs that are competitive and skilled in financial management and product marketing; Creating accounting recording training methods, so that SMEs know how to carry out correct accounting recording procedures in accordance with applicable standards so that there is no misstatement of information so that the financial statements are also useful for external parties; Producing SMEs that are able to manage their business well so that they have the opportunity to create new jobs for the surrounding community; Assist in assisting in making innovative product designs that are in accordance with consumer desires; Provide a variety of online product marketing alternatives that can be applied in addition to conventional marketing.Keywords: Covid-19, Economic, Financial, MarketingAbstrakManajemen usaha UMKM di Paguyuban Genteng Kreatif yang selama ini dilakukan tidak bisa lagi dilanjutkan, karena sesuai prinsip ekonomi seharusnya dalam berbisnis harus mengalami eskalasi naik atau peningkatan secara ekonomi bisnisnya karena kebutuhan manusia akan semakin meningkat selain itu tingkat inflasi yang belum terkendali akibat dampak krisis ekonomi implikasi dari pandemi Covid-19 akan selalu menyebabkan harga bahan baku tidak dapat terjangkau. UMKM di Paguyuban Genteng Kreatif belum dapat melihat seberapa laba bersih yang benar-benar diperoleh dalam usahanya. Hal ini karena mereka hampir selalu mencampurkan keuangan usaha dengan rumah tangga. Selain itu, metode pemasaran yang digunakan juga masih sangat konvensional yaitu dititipkan ke toko penjual oleh-oleh atau makanan, mengikuti pameran expo pemerintah, hingga menjajakan produknya ke instansi dan perusahaan. Hal ini memang praktis namun brand (merk) yang dapat lekat di hati konsumen adalah merk yang memiliki independensi yang baik di tambah lagi dengan kebijakan pengurangan aktivitas tatap muka dan kerumunan, mengharuskan pemasaran UMKM dilakukan secara daring. Jumlah anggota UMKM yang tergabung dalam Paguyuban Genteng Kreatif telah mencapai 75 anggota, namun untuk program kegiatan ini akan dipilah oleh ketua paguyuban untuk memilih anggotanya yang berkategori cukup kritis sangat membutuhkan bantuan dalam pelatihan dan pendampingan keuangan serta pemasaran daring yang efektif. Program ini dilakukan dalam bentuk kegiatan pelatihan dan pendampingan selama kurun waktu total 6 bulan.  Adapun beberapa luaran yang akan dihasilkan dari kegiatan ini, antara lain Menciptakan UMKM yang berdaya saing dan terampil dalam pengelolaan keuangan dan pemasaran produk; Menciptakan metode pelatihan pencatatan akuntansi, sehingga para pelaku UMKM mengetahui cara melakukan prosedur pencatatan akuntansi yang benar sesuai dengan standar yang berlaku agar tidak ada salah saji informasi sehingga laporan keuangan tersebut juga berguna untuk pihak eksternal; Menghasilkan UMKM yang mampu mengelola bisnisnya dengan baik sehingga berpeluang untuk menciptakan lapangan kerja baru bagi lingkungan masyarakat sekitar; Membantu mendampingi dalam membuat desain produk yang inovatif yang sesuai dengan keinginan konsumen; Memberikan berbagai alternatif pemasaran produk daring yang dapat diterapkan selain pemasaran yang konvensional.Kata Kunci: Covid-19, Ekonomi, Keuangan, Pemasaran
Community Satisfaction Survey On "Lapak Asik Onsite" Service: BPJS Ketenagakerjaan Blitar City Amelia Nurina Syahra; Damar Kristanto; Phima Ruthia Dwikesumasari; Edwin Fiatiano
TIJAB (The International Journal of Applied Business) Vol. 6 No. 2 (2022): NOVEMBER 2022
Publisher : Universitas Airlangga

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.20473/tijab.v6.I2.2022.33909

Abstract

Abstract The COVID-19 pandemic has changed the old ways of doing business. Various policies are pursued so that the industry remains able to co-op in a pandemic situation and can revive the business. Likewise, government institutions are required to always be able to provide excellent service to the community and strive to maintain the quality of their services even in a pandemic condition. BPJS Ketenagakerjaan is one of the public service institutions that also strive to innovate to be able to provide the best service even in a pandemic condition. One form of strategy that is sought is the LAPAK ASIK ONSITE Services. Blitar is a diverse and growing city. The presence of LAPAK ASIK ONSITE Services can be said to be something new and the people of Blitar are still adapting to this new service model. The new strategy must be well guarded so that the implementation of LAPAK ASIK ONSITE Services in the city of Blitar can run well, be accepted by the community, and satisfy the community following the mandate carried out by the implementation of good governance, including by conducting performance evaluations through community satisfaction surveys. This study aims to measure whether LAPAK ASIK ONSITE Services have been able to provide community satisfaction. This study uses an approach to calculating the Community Satisfaction Index based on PERMENPAN RB no.14-2017. The results of this study indicate that BPJS Ketenagakerjaan in Blitar City has been able to provide good LAPAK ASIK ONSITE Services and can generate community satisfaction.