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All Journal Record and Library Journal Edulib Masyarakat, Kebudayaan dan Politik Publication Library and Information Science Jurnal Pengabdian Pada Masyarakat Darmabakti Cendekia: Journal of Community Service and Engagements
Dessy Harisanty
Universitas Airlangga
Agriculture, Biological Sciences & Forestry Arts Humanities Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Engineering Library & Information Science Public Health Social Sciences Other

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User Perception to Service Quality (Libqual) in State University Library at Surabaya Harisanty, Dessy; Khotijah, Siti
Record and Library Journal Vol 1, No 2 (2015): Juli-Desember
Publisher : Universitas Airlangga

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (26.491 KB)

Abstract

Services carried out by the library directly and will cause the image library of both positive and negative images. These images create the perception of users and ultimately make an assessment of the library users. In this study the authors wanted to know about the level of user perception on the quality of library services such as affect of service, information control, and library as place. This study uses a quantitative approach that are descriptive and questionnaire data collection techniques with nonrandom sampling with purposive sampling criteria in the library of Institut Teknologi Sepuluh Nopember (ITS), Universitas Airlangga (UNAIR) and the library of the State University of Surabaya (UNESA). Data processing techniques to make the average value in every indicator of service quality. The concept of service quality used is LibQual + ™ consisting of affect of service, information control, and library as place. The result is that the average value assessment on the performance of the three library users above is good. For UNESA and ITS libraries, order an assessment of the best by the user is a library as place, information control and affect of service. In Unair library, user ratings on the dimensions of the order of the best in a row is a library as place, affect of service, and information control.
Penilaian Pengguna terhadap Kualitas Layanan (Libqual) di Perpustakaan Perguruan Tinggi Negeri Surabaya Harisanty, Dessy; Khodijah, Siti
Edulib Vol 6, No 1 (2016)
Publisher : Universitas Pendidikan Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.17509/edulib.v6i1.4998

Abstract

Abstrak. Pelayanan yang dilakukan oleh perpustakaan secara langsung ataupun tidak akan menimbulkan citra perpustakaan baik citra positif maupun negatif. Citra tersebut menimbulkan persepsi pengguna dan akhirnya membuat penilaian pengguna terhadap perpustakaan. Dalam penelitian ini penulis ingin mengetahui mengenai tingkat persepsi pengguna atas kualitas layanan perpustakaan perguruan tinggi negeri yang meliputi dimensi affect of service, information control, library as place. Penelitian ini menggunakan pendekatan kuantitatif yang sifatnya deskriptif dan teknik pengumpulan data kuisioner dengan teknik sampling nonrandom sampling dengan kriteria purposive sampling di Perpustakaan Institut Teknologi Sepuluh November (ITS), Universitas Airlangga (UNAIR) dan Perpustakaan Universitas Negeri Surabaya (UNESA). Teknik pengolahan data yakni dengan membuat nilai rata-rata di setiap indikator kualitas layanan. Konsep kualitas layanan yang digunakan adalah LibQual+™ yang terdiri dari affect of service, information control, dan library as place. Hasilnya bahwa nilai rata-rata penilaian pengguna pada kinerja ketiga perpustakaan di atas adalah baik. Untuk perpustakaan UNESA dan ITS, urutan penilaian dari yang terbaik oleh pengguna adalah library as place, information control dan affect of service. Urutan penilaian pengguna atas dimensi yang terbaik pada perpustakaan Unair secara berturut-turut adalah library as place, affect of service, dan information control. Kata kunci: libqual, persepsi pengguna, perpustakaan perguruan tinggi Abstract. Services carried out by the library directly and will cause the image library of both positive and negative images. These images create the perception of users and ultimately make an assessment of the library users. In this study the authors wanted to know about the level of user perception on the quality of library services such as affect of service, information control, and library as place. This study uses a quantitative approach that are descriptive and questionnaire data collection techniques with nonrandom sampling with purposive sampling criteria in the library of Institut Teknologi Sepuluh Nopember (ITS), Universitas Airlangga (Unair) and the library of the State University of Surabaya (UNESA). Data processing techniques to make the average value in every indicator of service quality. The concept of service quality used is LibQual + ™ consisting of affect of service, information control, and library as place. The result is that the average value assessment on the performance of the three library users above is good. For UNESA and ITS libraries, order an assessment of the best by the user is a library as place, information control and affect of service. In Unair library, user ratings on the dimensions of the order of the best in a row is a library as place, affect of service, and information control. Keywords: libqual, user perception, university libraries
SOCIALIZATION OF DIGITAL LITERACY EDUCATION TO ANTICIPATE HOAX NEWS Dessy Harisanty; Dyah Puspitasari Srirahayu; Nove Eka Variant Anna; Endang Fitriyah Mannan; Esti Putri Anugrah; Muhammad Rifky Nurpratama; Nasa Zata Dina
Darmabakti Cendekia: Journal of Community Service and Engagements Vol. 3 No. 1 (2021): JUNE 2021
Publisher : Faculty of Vocational Studies, Universitas Airlangga

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (611.168 KB) | DOI: 10.20473/dc.V3.I1.2021.33-37

Abstract

Background: In the midst of the Covid-19 pandemic situation, hoax news emerged which often caused people to panic and make wrong decisions. The emergence of this hoax is because many people are not literate with information, so they trust all the information that is circulating. People also do not have social awareness to filter the information they get. Objective: This article aims to present the results of the socialization of digital literacy education to anticipate hoax news. Method: The method used in this community service is to provide socialization on the dangers of hoaxes and literacy education digital to anticipate hoax news, then explain how to search for valid and accurate information. Results: The result of this community service activity was an increase in public understanding of how to find valid and accurate Covid-19 information / news. As well as people's understanding of how to differentiate between true and false information about Covid-19. Conclusion: This community service activity has a positive impact on increasing public understanding of the spread of Covid-19 news on the internet.
Makerspaces Desa sebagai Sarana Penggalian Potensi Desa untuk Pemberdayaan Masyarakat Dyah Puspita Srirahayu; Dessy Harisanty; Esti Putri Anugrah; Muhammad Rifky Nurpratama
Jurnal Pengabdian Pada Masyarakat Vol 6 No 3 (2021)
Publisher : Universitas Mathla'ul Anwar Banten

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30653/002.202163.672

Abstract

VILLAGE MAKERSPACES AS A MEANS OF EXPLORING VILLAGE POTENTIAL FOR COMMUNITY EMPOWERMENT. The reality around us is that many Indonesians are considered to be still not independent, they still experience difficulties in meeting their daily primary needs, and still need assistance from the Indonesian government. There needs to be a community empowerment program by the local village government, because it is the closest to the community. One of the community empowerments programs that can increase the level of community economic independence is to develop a makerspace in the village. Makerspaces is a space where creative people gather, learn, and create something. This community service is located in Bogo Village, Kapas District, Bojonegoro Regency which has the Moringa Plant icon. This community service partnered with PKK women and KWT women in Bogo Village. The problems that exist in Bogo Village are that there are still only a few variants of processed Moringa that are sold and the product marketing is still lacking. The solution offered is to develop village makerspaces to explore the village's potential deeper, namely the Moringa plant that grows a lot in Bogo Village, then provide training to make Moringa processed variants and digital marketing of the products that have been made.
Social media and the role of libraries during the COVID-19 pandemic Dessy Harisanty; Rahma Sugihartati; Koko Srimulyo
Masyarakat, Kebudayaan dan Politik Vol. 35 No. 3 (2022): Masyarakat, Kebudayaan dan Politik
Publisher : Faculty of Social and Political Science, Universitas Airlangga

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (1129.496 KB) | DOI: 10.20473/mkp.V35I32022.351-363

Abstract

The COVID-19 pandemic has had a huge impact on a person’s life, both physically and mentally. With the amount of information available, people can use this information to overcome the anxiety they face. This study aims to identify the information behavior of COVID-19 survivors and the role of libraries in social media as information institutions during the COVID-19 pandemic. The research method used is quantitative descriptive. Data collection was carried out through a survey using Google Forms. The number of data collected was 148 respondents. The location was East Java, including Surabaya, Sidoarjo, Tuban, Bangkalan, Magetan, Blitar, Situbondo, Jombang, Gresik, Kediri, Ponorogo, Lamongan, Madiun, Ngawi, Banyuwangi, and Tulungagung. The results show that most people fulfill their information needs regarding the treatment of COVID and its development (48.6%), as well as a healthy lifestyle (15.5%) through social media. In accessing information, a small number of respondents experienced obstacles such as the amount of hoax information (6.1%), the available information was considered incomplete (5.4%), limited internet quota (4.1%), and problematic network signal (4.1%). Based on these results, we need the role of libraries that are able to provide information to meet the information needs of users.
PEMANFAATAN BEKUPON BUKU DALAM MENINGKATKAN TINGKAT LITERASI DI MASYARAKAT GENTENG CANDIREJO SURABAYA Dessy Harisanty; Esti Putri Anugrah; Muzdalifah Nur Rahmah; Khoirotun Layyinah; Siti Aisyah Nur Rohmawati
Edulib Vol 10, No 1 (2020)
Publisher : Universitas Pendidikan Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.17509/edulib.v10i1.22055

Abstract

Literasi pada dasarnya merupakan kemampuan seseorang dalam membaca, menulis, ataupun memecahkan suatu persoalan dalam kehidupan sehari-hari yang seharusnya sudah melekat pada setiap individu yang hidup dalam era keterbukaan informasi ini. Pada realitanya yang terjadi di kalangan masyarakat Indonesia khususnya, masih banyak masyarakat yang memiliki tingkat literasi rendah. Hal tersebut juga didukung oleh penelitian-penelitian Internasional yang membandingkan tingkat literasi beberapa negara dan menyatakan bahwa Indonesia termasuk dalam negara yang memiliki tingkat literasi yang rendah. Dengan adanya fenomena tersebut pemerintah berusaha untuk mengejar ketertinggalannya dalam bidang literasi dengan berbagai program seperti Taman Bacaan Masyarakat. Salah satu Taman Bacaan Masyarakat yang memiliki keunikan adalah Taman Bacaan Masyarakat Genteng Candirejo. Taman Bacaan Masyarakat Genteng Candirejo merupakan satu-satunya TBM yang memiliki program Bekupon buku. Bagaimana pemanfaatan dari bekupon buku merupakan hal yang ingin kami temukan dalam penelitian ini. Penelitian ini disajikan dalam bentuk deskriptif kuantitatif dengan Teknik pengumpulan data melalui kuesioner yang dibagikan kepada masyarakat pengguna bekupon buku di Genteng Candirejo. Hasil temuan dari penelitian ini adalah dengan adanya bekupon buku, masyarakat sekitar Genteng Candirejo tergolong dalam tipe masyarakat yang mampu menggunakan informasi dan dapat menerapkan informasi yang telah diperolehnya dalam kehidupan sehari-hari. Sehingga dapat disimpulkan bahwa adanya bekupon buku membawa pengaruh positif terhadap kemampuan literasi masyarakat Genteng Candirejo walaupun tidak terlalu signifikan terlihat dalam upaya peningkatan literasi bangsa Indonesia.
FINANCIAL LITERACY AMONG HOUSEWIVES TO MANAGE CONSUMPTION PATTERNS AFTER PANDEMIC COVID-19 Dessy Harisanty; Dyah Puspitasari Srirahayu; Esti Putri Anugrah; Muhammad Rifky Nurpratama
Publication Library and Information Science Vol 6, No 2 (2022)
Publisher : UPT. Perpustakaan Universitas Muhammadiyah Ponorogo

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24269/pls.v6i2.6552

Abstract

The COVID-19 pandemic has now been running for about 3 years, many community activities are spent at home, bringing new habit patterns for them. One of them is shopping online, since the time of the pandemic people are very accustomed to online shopping patterns. The solution to be able to provide advice on the consumption patterns of consumptive citizens is the introduction of financial literacy, especially through education programs and training on saving habits. This study aims to describe the financial literacy of housewives so that consumer activities can be controlled. The method used in this research is quantitative descriptive, the location of this research is at Plandaan Village, Kedungwaru District, Tulungagung Regency. To determine the sample using a non-random sampling technique that is purposive sampling. The total respondents in this study were 50 housewives. Result of this study shows that housewives have a good general knowledge of personal finance, and have sufficient Savings, Loans, and Investments.  Many housewives have funds for emergency needs, so they don't experience confusion when something sudden happens.
Co-Authors Dyah Puspita Srirahayu Dyah Puspitasari Srirahayu, Dyah Puspitasari Endang Fitriyah Mannan Esti Putri Anugrah Esti Putri Anugrah Esti Putri Anugrah Khoirotun Layyinah Koko Srimulyo Muhammad Rifky Nurpratama Muhammad Rifky Nurpratama Muzdalifah Nur Rahmah Nasa Zata Dina Nove Eka Variant Anna Rahma Sugihartati Siti Aisyah Nur Rohmawati Siti Khodijah Siti Khotijah