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MODEL PENGUKURAN SERVICE QUALITYPERFORMANCE (SERVPERF) JASA TRANSPORTASI ONLINE: STUDI KASUS PADA PERILAKU KONSUMEN GO-JEK DI KOTA SEMARANG Rustono, Rustono -; Setiawan, Andi Setiawan -; Wahyuni, Sri -; Astuti, Rif’ah Dwi
Admisi dan Bisnis Vol 19, No 3 (2018): OKTOBER 2018
Publisher : Politeknik Negeri Semarang

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (106.387 KB) | DOI: 10.32497/ab.v19i3.1393

Abstract

The current study was conducted to increase of our understanding of factors performance-based modeling measure of service quality (SERVPERF) can improve the orientation of consumer behavior towards. An extensive review of the existing literature was used to identify 33 factors that affect to consumer behavior. The sampling technique used in this study is the accidental sampling method in this case, namely Go-Jek consumers in Semarang City. While for the number of research samples were 109 samples from a total of 123 samples. This research technique will use two approaches:  1). Confirmatory factor analysis, on Structural Equation Modeling (SEM); and 2). Regression Weight on Structural Equation Modeling (SEM). Results from both the qualitative and quantitative phases of the current study demonstrated that 33 factors that affect to consumer behavior can be clustered into eight basic process and 10 hypothesis were accepted. The model output in this study can provide a positive contribution to Go-Jek drivers in an effort to be able to realize Service Quality Performance (SERVPERF).  The sectors in which the Go-Jek consumers in Semarang City were not completely representative of reviews their demographics and geographical region. The findings suggest that, in order to increase of service quality (SERVPERF) of Go-Jek, Then focus on mastery of special perceived of Quality the most dominant variable that can affect the Customer Value, This is a strength study service quality (SERVPERF) of Go-Jek, then the advice and recommendation is to maintain and emphasize the element of access, which relate directly and indirectly to the mastery of service quality (SERVPERF). This study contributes to the body of knowledge on the value of the Service Quality Performance (SERVPERF).
AUDIT CUSTOMER VALUE SISTEM INFORMASI AKADEMIK POLINES DENGAN PENDEKATAN TECHNOLOGY ACCEPTANCE MODEL DAN CUSTOMER SATISFACTION Wahyuni, Sri -; Setiawan, Andi -; Rustono, Rustono -; Azizah, Azizah -
Admisi dan Bisnis Vol 19, No 1 (2018): PEBRUARI 2018
Publisher : Politeknik Negeri Semarang

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (463.072 KB) | DOI: 10.32497/ab.v19i1.1254

Abstract

Polines get bigger challenges and responsibilities to get better. The word "better" is of course measurable and measured by users or stakeholders, not by those who create and operationalize the program. This study suspects that there is room to be observed and investigated about the application of academic information system (SIA) Polines. The fundamental question to be answered is whether the Academic Information System (SIA) Polines includes a technology model that is good of fit (accepted) by users / stakeholders. Technology Acceptance Model (TAM) and Customer Satisfaction (CS) are two approaches that should be used to measure the performance of SIA Polines. Because in the end TAM will bring up Policy Acceptance Model (PAM). Sampling technique used in this research is accidental sampling method in this case that is Stakeholder ie student, lecturer and administration user of SIA Polines in Semarang and surrounding. As for the number of sample research is 100 samples. This research technique will use two approaches: 1). Confirmatory factor analysis, on Structural Equation Modeling (SEM); and 2). Regression Weight in Structural Equation Modeling (SEM). The outline of the model in this research can give positive contribution for SIA Polines in an effort to realize Technology Acceptance Model (TAM), both in the form of suggestions of managerial implications and the formulation of the marketing and technology science. Managerial suggestions are directed to SIA Polines in formulating a Policy Acceptance Model (PAM) policy in the future.
Influence of Quality of Work Life on Job Satisfaction among Educational Personnel in Semarang State Polytechnic Rustono, Rustono -; BU, Rr Ririn; Sadriatwati, Sri Eka; Barokah, Siti Nur
Admisi dan Bisnis Vol 20, No 3 (2019): OKTOBER 2019
Publisher : Politeknik Negeri Semarang

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (76.48 KB) | DOI: 10.32497/ab.v20i3.1768

Abstract

The objectives of this study are: 1). Analyzing Quality of Work Life (QWL) in Educational Personnel at Semarang State Polytechnic, 2). Analyzing the effect of Quality Of Work Life (QWL) factors on job satisfaction of Educational Personnel at Semarang State Polytechnic, 3). Analyzing which factors of Quality of Work Life (QWL) should be improved to achieve job satisfaction Education Personnel at Semarang State Polytechnic. Research conducted on 67 Education Personnel in Semarang State Polytechnic, the results of the analysis of the Effect of Quality of Work Life (QWL) consisting of Compensation, Career Development, Communication, Safe Environment, Occupational Health, Safety, Work on Conflict Resolution, Pride and Employee Participation on Job Satisfaction. Obtained the regression equation as follows: Y = 0.685 + 0.251X1 - 0.082X2 + 0.097X3 + 0.123X4 + 0.087X5 + 0.203X6-0.112X7 + 0.010X8 + 0.220X9. From the results of the study the variable Compensation, Safety, employee participation has a significant influence on the Job Satisfaction of Educational Personnel at the Semarang State Polytechnic The coefficient of determination (R2) obtained an adjusted R2 value of 0.61. This means that 61% of the variance in the Satisfaction of Educational Personnel at Semarang State Polytechnic. While the rest (100% - 61% = 39%) is explained by other factors outside the model.
The Influence of the Work Environment and Communication on Employee Performance of PT Pifi Indonesia Bandung Belia Intan Fauzan; Karnowahadi - Karnowahadi; Rustono - Rustono
Admisi dan Bisnis Vol 21, No 3 (2020): OKTOBER 2020
Publisher : Politeknik Negeri Semarang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32497/ab.v21i3.2478

Abstract

The aim of this study is to analyze the effect of the Work Environment and Communication on Employee Performance at PT Pifi Indonesia Bandung both partially or simultaneously. This research uses quantitative research methods. The data collection technique in this study used a questionnaire and the sampling technique used was saturated sampling. The samples taken were 40 people who work at PT Pifi Indonesia Bandung. Sources of data in this study are primary data and secondary data. To analyze the data obtained, Multiple Linear Regression is used as statistical analysis along with descriptive analysis and classical assumption tests namely normality test, multicollinearity test, heteroscedasticity test, and linearity test. Hypothesis testing is processed using the SPSS 25 program (Statistical Package for Social Science). Based on the determinant coefficient, work environment and communication influenced employee performance by 26.7%. Meanwhile, the remaining 73.3% is explained by other variables not examined in this study. The t-test results indicate that the work environment and communication has partial positive and significant effect on employee performance.
DESAIN MARKETING CAPABILITIES PADA MIGRANT ENTREPRENEUR USAHA JASA “PANGKAS RAMBUT MADURA” Andi - Setiawan; Rustono - Rustono; Sri - Wahyuni; Rif'ah Dwi Astuti
Admisi dan Bisnis Vol 19, No 1 (2018): PEBRUARI 2018
Publisher : Politeknik Negeri Semarang

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (752.123 KB) | DOI: 10.32497/ab.v19i1.1257

Abstract

The challenge of the Madura Hair Haircut Entrepreneurs in the barber industry is not small. The problem of competition in urgent Hair Haircut business industry must be investigated is the knowledge and improvement of marketing capability. Marketing capabilities is one model design that offers problem solving for Madura haircut business. Furthermore, this research proposes the problem of research that is How a structural modeling model describes the marketing capabilities of Madura haircutting business in the face of competition in the barber industry. The sampling technique used in this research is accidental sampling method in this case is Madura haircutting business in Central Java, especially Semarang and surrounding areas. As for the number of sample research is 100 samples. This research technique will use two approaches:       1). Confirmatory factor analysis, on Structural Equation Modeling (SEM); and 2). Regression Weight in Structural Equation Modeling (SEM). The model outline in this research can give positive contribution to Madura  haircut business in order to realize competitive advantage, in the form of suggestions of managerial implications and the formulation of the marketing science. The managerial advice is aimed at Madura haircut business in formulating a management policy of competitive advantage in the future.
Building Competitiveness for Semarang City Tourism Marketing Elements Andi - Setiawan; Rustono - Rustono; Sri - Wahyuni; Subandi - Subandi
Admisi dan Bisnis Vol 20, No 3 (2019): OKTOBER 2019
Publisher : Politeknik Negeri Semarang

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (120.121 KB) | DOI: 10.32497/ab.v20i3.1765

Abstract

Potential foreign exchange outstanding tourism, the tourism industry Semarang demand should continue to improve to capture the potential of becoming a source of opinions. Industry conditions pariwisatan in Semarang require a marketing development model that encourages stakeholders in the field of tourism. Semarang City Tourism marketing requires an analysis of the competitiveness model approach marketing elements. Referring to the phenomenon above, this study proposes further research problems of modeling Design Marketing able to increase customer satisfaction (rating) in Semarang on an ongoing basis. The sampling technique used in this study was accidental sampling method in this case that travelers in Semarang and surrounding areas. As for the amount of sample is 103 samples. This research technique using two approaches: 1) .Confirmatory factor analysis, the Structural Equation Modeling (SEM); and 2). Regression Weight on Structural Equation Modeling (SEM). Modeling in this study is expected to capture potential foreign exchange earnings, revenues, jobs and the development of tourism in the city of Semarang. It required an increase in the value of customers (customer value), so that the potential it can achieve its full potential. In addition, the tourism industry and stakeholders can take advantage of empirical findings of this research.
The Influence Domestic Investment and Foreign Investment on Economic Growth in Central Java (Period 1985-2020) Firsca Febrina Lusardi; Karnowahadi - Karnowahadi; Rustono - Rustono
Admisi dan Bisnis Vol 23, No 1 (2022): PEBRUARI 2022
Publisher : Politeknik Negeri Semarang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32497/ab.v23i1.3476

Abstract

Investment is an important factor to development and support economics growth in a region. This study aims to determine the effect of Domestic Investment (PMDN) and Foreign Investment (PMA) on Economic Growth in Central Java. This study uses secondary data obtained from the Dinas Penanaman Modal dan Pelayanan Terpadu Satu Pintu Provinsi Jawa Tengah and Badan Pusat Statistik Provinsi Jawa Tengah using the documentation and literature study method, the time period used from 1985 to 2020. The total sample used was thirty-six. The analytical method used is multiple linear regression. The results of the analysis used were based on the Adjusted R2 test, Anova test (F test) and Partial test (t-test). From the results of the R2 value, the independent variables have an effect of 70.8% on the independent variable while the remaining 29.2% is influenced by other variables. Based on the partial test, the Domestic Investment (PMDN) variable has a significant effect on Gross Regional Domestic Product (GRDP) while the Foreign Investment (PMA) variable has no significant effect on Gross Regional Domestic Product (GRDP). Based on the presentation of the test results, the Regional Government can increase investment to support development so as to increase economic growth in the Central Java Province.
PENGARUH IMPLEMENTASI TIME AND MOTION STUDY DAN BIAYA BAHAN BAKU TERHADAP BIAYA FINISHING PRODUK PADA DEPARTEMEN FINISHING PT HARRISON & GIL JAVA SEMARANG Nadia Nurin Fajrina; Taviyastuti Taviyastuti; Rustono Rustono
Admisi dan Bisnis Vol 20, No 1 (2019): PEBRUARI 2019
Publisher : Politeknik Negeri Semarang

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (234.763 KB) | DOI: 10.32497/ab.v20i1.1427

Abstract

The aim of this research is to analyze the influence of the implementation of time and motion study and material cost on finishing cost. The amount of population is 33 woodenfurnitureproductsTheanalysismethodofthisresearchispathanalysiswithtwo stepregressionmodel.TheresultoffirststructuralequationisLaborCost=0,630TMS, andthesecondstructuralequationisFinishingCost=0,285MaterialCost+0,347TMS +0,370LaborCost.AccordingtotheAdjustedRSquareresultonthefirstequation,time and motion study implementation contributes 37,8% on labor cost, while 62,2% is explained by other variable outside this research. Meanwhile time and motion study implementation,laborcostandmaterialcostcontribute56%onthefinishingpricewhile 44% is explained by other variable outside thisresearch
ANALISIS PENGENDALIAN KUALITAS PRODUK BERBASIS STATISTICAL QUALITY CONTROL (STUDI KASUS PADA PT APPAREL ONE INDONESIA) Muhammad Naufal Luthfi; Rustono Rustono; Khairul Saleh
JOBS (Jurnal Of Business Studies) Vol 2, No 2 (2016): Desember 2016
Publisher : Politeknik Negeri Semarang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32497/jobs.v2i2.651

Abstract

This study aims to determine how is the implementation of quality control products conducted in PT Apparel One Indonesia by using statistical methods. The data collecting method in this study is direct observation conducted in August 2015. Analysis of quality control is done using statistical methods contained in Statistical Quality Control (SQC) such as check sheets, histograms, p-charts, pareto charts and cause-effect diagram. C Chart analysis results indicate that there are four days which are still experiencing irregularities. Data on the number 14 (August 21th) and 16 (August 25th) has passed the lower limit which means percentage failure is good enough to close to 0. However the data number 13 (August 20th) and 18 (August 27th) the failure has passed the upper limit where the failure is reach 7.60 % and 8.14 % indicates that the process is in a state of uncontrolled or still experiencing irregularities. Based on Pareto diagram, it can be seen that the failure is mostly caused by skip at 30.4% followed by puckering 20.4 % then cleanliness 18.4 %, caused by broken 17.5 % and measure 13.3 %. From the analysis of cause-effect diagram, it is also seen that the factors causing products failure is derived from human factors, machinery production, working methods, materials/ raw materials and work environment. In order to prevent failure, the company can take preventive and corrective measures to reduce the level of product failure and improve product quality, such as training the worker, doing maintenance regularly, and inspection on the material quality.
ANALISIS PERHITUNGAN METODE KONVENSIONAL DAN METODE ABC DALAM MENENTUKAN TARIF JASA BONGKAR MUAT INTERNASIONAL PADA TERMINAL PETI KEMAS PT PELABUHAN INDONESIA III (PERSERO) SEMARANG Faizal Satria Desitama; Poniman Poniman; Rustono Rustono
JOBS (Jurnal Of Business Studies) Vol 1, No 1 (2015): Oktober 2015
Publisher : Politeknik Negeri Semarang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32497/jobs.v1i1.662

Abstract

Calculation of the cost of goods at first applied in manufacturing companies, but in its development calculation of the cost of service has been adapted by the service company, which is called the cost of services. The cost service have a very important role in determining the price of services.If calculation the cost of services is too low indeed will attract consumers, but led to the sale of services can not cover the cost of production of services, and otherwise, if the cost of services is too high, then the resulting selling price is too expensive, it will result in product and services less attractive to consumers. This study aims to determine differences in rates Unloading International Container if calculated by the conventional method and the Activity based costing system method, The conventional method imposes a costs arising from rates International loading unloading using the basic costs allocation of volume services production. while the ABC method is a method of determining the cost of using the activity and cost driver as a means to calculate the cost of International loading unloading. The research result for Unloading unloading International Container FCL 20’ and Container 20' using Conventional methods are respectively $ 80.68 and $ 60.69. Whereas calculations using the ABC method has a tariff of $ 74.80 and $ 56.27, while rates by the company is also around $ 80 and $ 60. The results Shows, Terminal Peti Kemas Semarang (TPKS) does not charge rates too far from the cost, which means that although TPKS has been using its own method in determining the service rates loading unloading of containers, but it already covers the entire needs of the cost of loading unloading. However, by using the ABC method, TPKS can appropriately plan budget in detail. ABC method can also provide information of production costs that is more accurate and informative.
Co-Authors Andi - Setiawan Andi - Setiawan Andi - Setiawan, Andi - Astuti, Rif'ah Dwi Azizah - Azizah, Azizah - Belia Intan Fauzan BU, Rr Ririn Dian Irawati Eva Purnamasari Faizal Satria Desitama Fatchun Hasyim Febrina Indrasari Firsca Febrina Lusardi Karnowahadi - Karnowahadi Khairul Saleh Makmun - Riyanto Muhammad Naufal Luthfi Nadia Nurin Fajrina Nur - Rini Nurul - Amalia Poniman Poniman Putut - Haribowo Rara Ririn Budi Utaminingtyas Rif'ah Dwi Astuti Setiawan, Andi Setiawan - Siti Nur Barokah, Siti Nur Sri - Wahyuni Sri - Wahyuni Sri Eka Sadriatwati, Sri Eka Subandi - Subandi Suwardi - Suwardi Taviyastuti - Taviyastuti Taviyastuti Taviyastuti Umar Farouk Winda Martha Prasetyani Yunita Dwi Lestari