Endang Putri Ayu
Mahasiswa Program Kekhususan Hukum Administrasi Negara Fakultas Hukum Universitas Jambi

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Konsep Pelayanan Publik Pada Masa Adaptasi Kebiasaan Baru (New Normal) Pandemi Covid-19 Ditinjau Dari Perspektif Regulasi Endang Putri Ayu; Eko Nuriyatman
Mendapo: Journal of Administrative Law Vol. 2 No. 3 (2021): Oktober 2021
Publisher : Fakultas Hukum Universitas Jambi

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.22437/mendapo.v2i3.11358

Abstract

Pelayanan publik adalah pemberian pelayanan atau melayani keperluan orang (masyarakat) yang mempunyai kepentingan sesuai dengan peraturan perundang-undangan yang berlaku dan tata cara yang telah ditetapkan. Penyelenggaraan pelayanan publik dilaksanakan oleh pemerintah sesuai dengan peraturan perundang-undangan dan instrumen regulasi yang berlaku. Artikel ini akan membahas bagaimana regulasi tentang penyelenggaraan pelayanan publik pada masa pandemi Covid-19 diera new normal. penulisan artikel ini menggunakan metode penelitian yuridis normatif dengan menelaah peraturan perundang-undangan yang berkaitan dengan permasalahan yang sedang diamati. Kesimpulan dari artikel ini yaitu: Pertama, komponen standar pelayanan publik yang terdapat pada UU No. 25 Tahun 2009 tentang Pelayanan Publik harus dapat disesuaikan dengan kondisi new normal. kedua, pemerintah daerah harus menindaklanjuti keputusan pemerintah tingkat pusat yang menyangkut penyelenggaraan pelayanan publik diera new normal sebagai pedoman penyelenggaraan pelayanan publik di daerah masing-masing.
Pengaturan Pengaturan Perizinan Penyelenggaraan Pelayanan Kesehatan Berbasis Online Di Indonesia Endang Putri Ayu; Arrie Budhiartie; Ivan Fauzani Raharja
Mendapo: Journal of Administrative Law Vol. 3 No. 3 (2022): Oktober 2022
Publisher : Fakultas Hukum Universitas Jambi

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.22437/mendapo.v3i3.18486

Abstract

The development of increasingly advanced technology has spread to the health sector which is marked by the existence of online-based health services that can be done remotely without having to meet face-to-face. The use of online-based health services has increased due to the Covid-19 pandemic. However, the licensing for the implementation of online-based health services is still unclear, Article 4 paragraph (2) PP No. 47 of 2016 concerning Health Service Facilities states that "in certain cases to fulfill health services and the development of science and technology, the Minister may determine the type of health service facility other than the type of health facility as referred to in paragraph (1)". However, there are no further provisions regarding the licensing of health care facilities that are stipulated in certain circumstances. The purpose of this study is to analyze and identify how the authority to grant licenses for the provision of online-based health services is in Indonesia and how is the form of licensing for online-based health services in Indonesia. This study uses a normative juridical research method by classifying, interpreting and evaluating the legal materials used. The results of this study indicate that (1) the regulation regarding the authority to issue licenses for the provision of online-based health services in Indonesia is still unclear, it is not clear which agency/official is authorized to provide permits for the implementation of online-based health services. (2) the form of licensing for the implementation of online-based health services is a license for its implementation and a license for application services that are facilities for providing online-based health services. Suggestions for the establishment of a policy with the concept of a joint regulation between the Ministry of Health and the Ministry of Communication and Information that regulates the implementation of online-based health services in Indonesia.