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All Journal Jurnal Manajemen Transportasi & Logistik (JMTRANSLOG) Jurnal Manajemen Bisnis Transportasi dan Logistik
Devi Marlita
Institut Transportasi dan Logistik Trisakti
Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Environmental Science Social Sciences Transportation Other

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Kualitas Layanan, Kepercayaan Merek dan Kepuasan Penumpang Simon Gultom; Devi Marlita; Aditya Wardana
Jurnal Manajemen Transportasi & Logistik (JMTRANSLOG) Vol 5, No 2 (2018): JULI
Publisher : Institut Transportasi dan Logistik Trisakti

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54324/j.mtl.v5i2.248

Abstract

The study aimed at analyzing the data and information about the effect of service quality and brand trust of Garuda Indonesia to the passengers’ satisfaction and retention. The method used was descriptive and associative. The path analysis was used to analyse the data. The primary data was taken from 245 passengers who have been flying with Garuda Indonesia at least 1 time. The survey was conducted in DKI Jakarta. The result shows that the quality of service and the trusted brand effect simultaneously and partially to the passengers’ satisfaction while those three factors effect simultaneously and partially to the passengers’ retention
KEPUASAN PELAYANAN PELANGGAN DENGAN MENINGKATKAN KETERAMPILAN DAN KESADARAN MENTAL SUMBER DAYA MANUSIA Abi Prasidi; Devi Marlita
Jurnal Manajemen Bisnis Transportasi dan Logistik Vol 2, No 1 (2015): September
Publisher : Institut Transportasi dan Logistik Trisakti

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54324/j.mbtl.v2i1.954

Abstract

Human Resources Development is an organization's activities must be carried out, so that knowledge (knowledge), abilities (abilities) and skills (skills) they are in accordance with the demands of the job they do. In the field of services, especially transportation, in truth, in this section should be special attention which both the management and the employees have the mental awareness to focus, concentrate, development and innovate, given the mental attitude has to be in good condition, sometimes, can easily fade back.
OPTIMALISASI PENGGUNAAN SISTEM CREW ROTATION TERHADAP BIAYA PENERBANGAN CARTER PT GARUDA INDONESIA Mustika Sari; Rizky Jamiatun Muslimah; Devi Marlita
Jurnal Manajemen Bisnis Transportasi dan Logistik Vol 3, No 2 (2017): Januari
Publisher : Institut Transportasi dan Logistik Trisakti

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54324/j.mbtl.v3i2.903

Abstract

PT. Garuda Indonesia (Persero) Tbk is a state-owned company that engaged in air transport service.  The main issue discussed in this research is the relation between charter flight costs to crew rotation practiced in PT. Garuda Indonesia (Persero) Tbk in flight route Jinan – Denpasar based on an agreement with Royal-Sino Energy Aviation.  The objective of this research is to find out the influence of charter flight cost by crew rotation.  Data were analyzed using descriptive explorative.  Based on the result of the analysis, it is revealed that PT. Garuda Indonesia (Persero) Tbk uses crew pairing system in its applied crew rotation, but it is not fully optimized.  The crew pairing and crew scheduling optimization can be applied in PT. Garuda Indonesia (Persero) Tbk so that the crew cost expenses can be reduced thus giving bigger margin to the company.
KUALITAS LAYANAN DAN KEPUASAN PELANGGAN AKTIVITAS FREEHAND EXPORT PADA FREIGHT FORWARDER Veronica Veronica; Alvin Senna; Devi Marlita
Jurnal Manajemen Bisnis Transportasi dan Logistik Vol 4, No 2 (2018): Januari
Publisher : Institut Transportasi dan Logistik Trisakti

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54324/j.mbtl.v4i2.844

Abstract

The aim of this study is to analyze the correlation between freehand export service and customer satisfaction. Questionnaires were used to collect the data. The data was analysed using simple linear regression, coefficient correlation, coefficient determinant, and hypothesis test with T-test. The study was conducted in one of international freight forwarder companies. There were 76 participants as samples. The result of this study is that there is trig and positive relationship between freehand export service and customer service satisfaction which is shown on the coefficient relation of 0,785. Freehand export service has trig impact on customer satisfaction with coefficient value of 61.6%. T value is bigger than t-table. It is 10.9 > 1.66571. It means there is a significant correlation between freight forwarder and customer satisfaction.
Co-Authors Abi Prasidi Aditya Wardana Alvin Senna Mustika Sari Rizky Jamiatun Muslimah Simon Gultom Veronica Veronica