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The Effect of Service Quality on Citizen’s Expectation through Dimension of Tangible, Emphaty, Reliability, Responsiveness and Assurance (TERRA) Irma Idayati; Indrawati Mara Kesuma; Ronal Aprianto; Suwarno Suwarno
SRIWIJAYA INTERNATIONAL JOURNAL OF DYNAMIC ECONOMICS AND BUSINESS SIJDEB, Vol. 4 No. 3, September 2020
Publisher : Faculty of Economics, Universitas Sriwijaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29259/sijdeb.v4i3.241-252

Abstract

The objective of this research is to find out the highest percentage of respondents' answers from the level of service quality as measured by the level of reality and expectations of the community according to the dimensions of Tangible, Emphaty, Reliability, Responsiveness, and Assurance (TERRA) of each service in the environment of Lubuklinggau municipal government. Based on the results of the calculation of the frequency of service quality variables on the reality and expectations of the community, all dimensions of service quality are show that on the average community answers satisfied while viewed from the expectations of the average community the answer is very important. The results of the Chi-Square calculation of service quality variables Towards the reality and expectations of the community seen from the Tangible, Reliability and Responsiveness of the Chi-Square calculation results of all Offices / Agencies there is no difference in Tangible dimensions to the reality and expectations of the community, it's just that the Office of National Unity and Politics of Lubuklinggau has differences in the dimensions of Tangible, Reliability and Responsiveness to the realities and expectations of society as well as seen from Emphaty and Assurance: the results of the Chi-Square calculation of all Offices / Agencies, there is no difference in the dimensions of Emphaty and Assurance to the reality and expectations of society.
Pengaruh Kinerja Keuangan, Economic Value Added dan Market Value Added terhadap Return Saham Perusahaan Manufaktur Arisky Andrinaldo; Husaini Husaini; Darman Usman; Ronal Aprianto
COSTING : Journal of Economic, Business and Accounting Vol 3 No 2 (2020): COSTING : Journal of Economic, Business and Accounting
Publisher : Institut Penelitian Matematika, Komputer, Keperawatan, Pendidikan dan Ekonomi (IPM2KPE)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31539/costing.v3i2.1154

Abstract

In investing in capital markets, an investor needs to consider the expected level of return (Return). This study aims to examine whether financial performance (net income, NOPAT, EPS), EVA, and MVA significantly influence stock returns. The object of this research is Manufacturing Companies registered in 2013 to 2017. This study uses secondary data with a purposive sampling method. The data obtained in this study were 52 company samples. Analysis method of this research data is multiple linear regression. The results showed that net income and market value added had a significant effect on stock returns, and earnings per share and economic value added had no significant effect on stock returns. In addition, earnings per share and economic value added have no significant effect on stock returns. Based on the results of this study, signal theory influences information generated through net income and market value added to investors to respond to the signals given in making investment decisions in order to produce the expected stock returns. Future studies are expected to add to the research period and other independent variables that affect stock returns. Keywords: Stock Returns, Net Income, Earning Per Share, Economic Value Added, and Market Value Added
Influence Competence And Placement of Employee On Employee Performance At PT. Xylo Indah Pratama in Musi Rawas Regency of Muara Beliti Ronal Aprianto; Fitria; Suyadi; Suwarno; Yulpa Rabeta
Journal of Social Science Vol. 1 No. 3 (2020): Journal of Social Science
Publisher : Syntax Corporation Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (230.239 KB) | DOI: 10.46799/jss.v1i3.33

Abstract

This research was conducted to determine the effect of employee competency and placement on employee performance at PT. Xylo Indah Pratama Muara Beliti Musi Rawas Regency. The results of this study indicate that there is a significant effect between Competency and Employee Placement on Employee Performance Keywords : Competence, Employee placement, Employee performance