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All Journal Jurnal Keuangan dan Perbankan Jurnal Dinamika Akuntansi International Journal of Social Science and Business Jurnal Riset dan Aplikasi: Akuntansi dan Manajemen Organum: Jurnal Saintifik Manajemen dan Akuntansi Madaniya Jurnal Kajian Akuntansi dan Auditing Jurnal Pengabdian Polinema Kepada Masyarakat JURNAL ABDIKARYASAKTI Gemilang: Jurnal Manajemen dan Akuntansi Jurnal Riset dan Aplikasi: Akuntansi dan Manajemen Jurnal Pengabdian Kepada Masyarakat
Sumiadji -
Jurusan Akuntansi, Politeknik Negeri Malang
Religion Humanities Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Library & Information Science Social Sciences Other

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Journal : International Journal of Social Science and Business

 1 
SERVIVE QUALITY ON EDUCATION INSTITUTION: SATISFACTION INDEX AND IPA (CASE STUDY ON ACCOUNTING DEPARTMENT OF STATE POLYTECHNIC OF MALANG) ., Sumiadji; Handoyo, Futuh; Setiati, Fita
International Journal of Social Science and Business Vol 3, No 4 (2019)
Publisher : Universitas Pendidikan Ganesha

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.23887/ijssb.v3i4.22607

Abstract

The purpose of this study was to determine the level of student satisfaction towards the quality of service provided by the Accounting Department, State Polytechnic of Malang (Polinema), by comparing the actual service delivered by the institution to the one expected by the students. Respondents as samples were determined proportionally for each study program and class of as many as 100 students. The questionnaire was randomly given to respondents to obtain a response to service quality consisting of 5 (five) dimensions, namely tangible, reliability, responsiveness, assurance and empathy. Data analysis was descriptive analysis prosiding from descriping the data in term of the mean and frequency, and than measuring student satisfaction index and ending up with determining the service quality using importance-performance analysis (IPA). The results showed that  most respondents were DIV Management Accounting study program students, of whom the majority were female. The frequency of the students response for the quality of the received service fell into the catagory of very satisfying, which means that, in general, the quality of service received by students was very satisfying. There were found two dimensions in quadrant A where two forms of service quality must be improved immediately, four dimensions in quadrant B where six forms of service quality must be maintained, and all dimensions in quadrant D where eight forms of service quality in the short term may be ignored.
Servive Quality on Education Institution: Satisfaction Index and IPA (Case Study on Accounting Department of State Polytechnic of Malang) Sumiadji .; Futuh Handoyo; Fita Setiati
International Journal of Social Science and Business Vol. 3 No. 4 (2019): November
Publisher : Universitas Pendidikan Ganesha

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.23887/ijssb.v3i4.22607

Abstract

The purpose of this study was to determine the level of student satisfaction towards the quality of service provided by the Accounting Department, State Polytechnic of Malang (Polinema), by comparing the actual service delivered by the institution to the one expected by the students. Respondents as samples were determined proportionally for each study program and class of as many as 100 students. The questionnaire was randomly given to respondents to obtain a response to service quality consisting of 5 (five) dimensions, namely tangible, reliability, responsiveness, assurance and empathy. Data analysis was descriptive analysis prosiding from descriping the data in term of the mean and frequency, and than measuring student satisfaction index and ending up with determining the service quality using importance-performance analysis (IPA). The results showed that  most respondents were DIV Management Accounting study program students, of whom the majority were female. The frequency of the students response for the quality of the received service fell into the catagory of very satisfying, which means that, in general, the quality of service received by students was very satisfying. There were found two dimensions in quadrant A where two forms of service quality must be improved immediately, four dimensions in quadrant B where six forms of service quality must be maintained, and all dimensions in quadrant D where eight forms of service quality in the short term may be ignored.
Co-Authors Ahmad Nurkhin Annisa Fatimah Atika Syuliswati Basuki R Basuki Rachmat Dyah Metha Nurfitriasih Edi W Edi Winarto Endah S Endah Suwarni Felania Rinta Maharani Fita Setiati Fita Setiati Futuh H Futuh Handoyo Galuh Kartiko Ilmi Firdatul Afidah Imam Mulyono Indrayati Indrayati Kartika Dewi SS Kuni Utami Kusmintarti, Anik Ludfi Djajanto Muhsin Muhsin Novanty, Ine Okvrisha Dwita Rustoputri Padma Adriana Sari Padma Andriana R Setiawan Riezky Amalia Setiati, Fita Triesti Candrawati