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All Journal YUME : Journal of Management Jurnal Mantik Enrichment : Journal of Management Jurnal Scientia Jurnal Orientasi Bisnis dan Entrepreneurship Jurnal Manajemen dan Organisasi Review (MANOR) Joong-Ki
Ansri Jayanti
(Orc ID : Https://orcid.org/0000-0003-0155-2555) (Sinta ID : 6675772) STIE Amkop Makassar
Humanities Computer Science & IT Economics, Econometrics & Finance Education Environmental Science Health Professions Languange, Linguistic, Communication & Media Mathematics Social Sciences Other

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Journal : Jurnal Mantik

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Determining Customer Satisfaction on Telkomsel Card User in Belopa City, Luwu Regency Ansri Jayanti; Tasrim Tasrim; Nina Fapari Arif
Jurnal Mantik Vol. 5 No. 1 (2021): May: Manajemen, Teknologi Informatika dan Komunikasi (Mantik)
Publisher : Institute of Computer Science (IOCS)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35335/mantik.Vol5.2021.1177.pp223-229

Abstract

Consumer satisfaction is an individual condition who feels the product's performance. Experience arising from using the product as part of consumer expectations. This expectation will lead to a feeling of hopelessness or dissatisfaction with product performance. This study uses expectation disconfirmation theory as a basis for thinking about customer satisfaction. The population in this study were all Telkomsel users in Belopa City, Luwu Regency, and Province of South Sulawesi with a total sample of 286 people. The sampling method used accidental sampling with a questionnaire as the main data collection tool. The data analysis used multiple linear regression analysis. The results showed that product quality, after-sales service and price perception as determinants of Telkomsel card customer satisfaction.
Co-Authors Arif, Nina Fapari Estiani Estiani Fathi Habibatur Rahman Jumriati Jumriati Mohammad Rofik Nuradhitya Nuradhitya Ratnawita Ratnawita Santi Nururly Siti Khusnul Rifani Tasrim Tasrim Tasrim Tasrim Tyagita Dianingtyas Sudibyo Wina Aset Yoga Religia