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Journal : Bina Ekonomi: Majalah Ilmiah Fakultas Ekonomi Universitas Katolik Parahyangan

RASIO KEUANGAN Christine Winstinindah Sandroto
Bina Ekonomi Vol. 1 No. 2 (1997)
Publisher : Center for Economic Studies Universitas Katolik Parahyangan

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (561.889 KB) | DOI: 10.26593/be.v1i2.491.%p

Abstract

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KEMAMPUAN PENGIKUT MEMBERI PENGARUH TERHADAP PEMIMPIN Christine Winstinindah Sandroto
Bina Ekonomi Vol. 13 No. 2 (2009)
Publisher : Center for Economic Studies Universitas Katolik Parahyangan

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (804.816 KB) | DOI: 10.26593/be.v13i2.715.%p

Abstract

The aim of this article is to find whether it is possible for follower to influenced the leader. Here we have five followership style: alienated, passive, conformist, effective, and pragmatic survivor according to two dimensions. The first dimension is the quality of independent, critical thinking versus dependent, uncritical thinking. The second dimension is active versus passive behavior. The result shows that only effective follower are essential for an organization, and they are able to give some influence to the leader. Even the follower can have power over the leader if he or she control something that desired by the leader and this condition can create dependency of the leader to him or her. Many tactics can be used to influence the leader, such as reason, coalition, bargaining,  assertiveness,  and higher authority. Compensation for effective follower is career development, good personal  relationship,  and trust from the organization.
ANALISIS KUALITAS LAYANAN FUNGSI SUMBER DAYA MANUSIA SEBAGAI MITRA BISNIS MENURUT PERSEPSI KARYAWAN DI PT X Christine Winstinindah Sandroto
Bina Ekonomi Vol. 16 No. 2 (2012)
Publisher : Center for Economic Studies Universitas Katolik Parahyangan

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (247.669 KB) | DOI: 10.26593/be.v16i2.796.%p

Abstract

The purpose of this research is finding how is the HR function’s service quality as a business partner in PT X according to employee perception. Employees are one of the stakeholders and internal customer of HR function. There are four roles for HR to be a business partner; they are strategic partner, change agent, administrative expert, and employee champion. This research shows that HR role’s performance is good in administrative expert, but for three others roles are moderate. Beside that, employee’s expectation for all roles is in good scale. We find that service quality, which is the gap between performance and expectation’s result are: HR service quality in the role of strategic partner, administrative expert, and employee champion is very satisfied, but in change agent is satisfied. Based on further analysis, we found that there is none in HR function service quality which is first priority to be improved in its four roles. Many factors are good and should be maintained the service quality for each role. There are some factors which include in second priority to be improved in each role. For next research, HR function service quality analysis should be seen not only from employees’ perspective, but also from other stakeholder point of view.Key words: service quality, HR function, business partner