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All Journal Jurnal Pariwisata Pesona Journal of Management and Business Review Majalah Ilmiah Warta Dharmawangsa Jurnal Indonesia Sosial Sains Jurnal Perhotelan, Destinasi dan Perjalanan Wisata (Jurnal Tesla)
Estikowati Estikowati
Universitas Merdeka Malang
Humanities Astronomy Biochemistry, Genetics & Molecular Biology Chemistry Computer Science & IT Decision Sciences, Operations Research & Management Earth & Planetary Sciences Economics, Econometrics & Finance Education Energy Environmental Science Immunology & microbiology Law, Crime, Criminology & Criminal Justice Library & Information Science Materials Science & Nanotechnology Neuroscience Physics Social Sciences Other

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PENTINGNYA KOMUNIKASI DALAM UPAYA MENINGKATKAN KEPUASAN TAMU DI HOTEL TUGU MALANG Estikowati Estikowati
Jurnal Pariwisata Pesona Vol 1, No 1 (2016): Edisi Juni 2016
Publisher : Universitas Merdeka Malang

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (397.511 KB) | DOI: 10.26905/jpp.v1i1.367

Abstract

Guest satisfaction is the main core of the service which is provided in hospitality industry. Guests will feel very appreciated and respected to hotel where every employee has a good communication. Communication is very important for every department, especially in the Front Office Department. Because Front Office is the most important part when guests arrive at the hotel. Thus guests will feel comfortable to stay in the hotel. The purpose of this study was to determine the importance of good communication in maintaining and improving guest satisfaction at Hotel Tugu Malang. The research method which was used in this research were interviews and observation. The conclusion shows that the communication has a very important role to support all kinds of needs in order to avoid a miss communication.
PENGARUH PEMBAGIAN KERJA TERHADAP PENINGKATAN EFISIENSI KERJA KARYAWAN PASTRY DI HOTEL SANTIKA PREMIERE MALANG Estikowati Estikowati
Jurnal Pariwisata Pesona Vol 2, No 2 (2017): Edisi Desember 2017
Publisher : Universitas Merdeka Malang

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (451.258 KB) | DOI: 10.26905/jpp.v2i2.1723

Abstract

The study was conducted to determine the effect of the division of labor on the work efficiency of pastry employees at Hotel Santika Premiere Malang. Work efficiency relates to the product produced with the resources used. While the division of labor is a separator type of work done by individuals. Researchers used the Simple Linear Regression Analyze method to predict how far the value of the dependent variable will be changed if the independent variable is changed. From result of research of independent variable (X) that is Division of labor and dependent variable (Y) Work efficiency have significant relation. This is evidenced from the data processing is known significant value sebersar 0.003 0.05, with the conclusion Ho rejected and Ha accepted that there is influence between the Division of labor (X) on Efficiency of work. From the questionnaire data the authors conclude that the existing division of labor is not appropriate for employees so that the level of efficiency of employees decreased.The study was conducted to determine the effect of the division of labor on the work efficiency of pastry employees at Hotel Santika Premiere Malang. Work efficiency relates to the product produced with the resources used. While the division of labor is a separator type of work done by individuals. Researchers used the Simple Linear Regression Analyze method to predict how far the value of the dependent variable will be changed if the independent variable is changed. From result of research of independent variable (X) that is Division of labor and dependent variable (Y) Work efficiency have significant relation. This is evidenced from the data processing is known significant value sebersar 0.003 0.05, with the conclusion Ho rejected and Ha accepted that there is influence between the Division of labor (X) on Efficiency of work. From the questionnaire data the authors conclude that the existing division of labor is not appropriate for employees so that the level of efficiency of employees decreased.
Pengaruh Harga dan Kualitas Pelayanan terhadap Kepuasan Pelanggan Panderman Coffeee Shop di Masa Pandemi Covid-19 Stella Alvianna; Ika Husnita; Syarif Hidayatullah; Alwin Lasarudin; Estikowati Estikowati
Journal of Management and Business Review Vol 18, No 2 (2021): Special Issue Konferensi Nasional Riset Manajemen XI, 2021
Publisher : Research Center and Case Clearing House PPM School of Management

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.34149/jmbr.v18i2.286

Abstract

This study aims to analyze the effect of price and service quality of waiters on customer satisfaction. The research method used in this research is the quantitative method. The data collection instrument used was a questionnaire. The dependent variable in this study is the Customer Satisfaction variable and the independent variable is the Price and Service Quality at Panderman Coffeee Shop Hotel Aria Gajayana Malang. The result is that there is a partially positive and significant effect of price on customer satisfaction who is visiting the Panderman Coffee Shop Hotel Aria Gajayana Malang following the circumstances and the economy of the community during the Covid-19 pandemic. Partially Service Quality has a positive and significant effect on Customer Satisfaction who visits the Panderman Coffee Shop Hotel Aria Gajayana Malang during the Covid-19 pandemic. The quality of service provided by the Panderman Coffeee Shop gives its own impression for customers to come back to the Panderman Coffeee Shop. Based on the simultaneous test (F test) which was conducted to test whether the influence of independent (independent) variables simultaneously on the dependent variable (dependent) so that in this study Price and Service Quality simultaneously had a positive effect on Customer Satisfaction during the Covid-19 pandemic.. Based on the results of the regression test which states that the value of the Price variable regression coefficient is greater than the value of the Service Quality regression coefficient, it can be concluded that during the Covid-19 pandemic, Price has a dominant effect on Customer Satisfaction at Panderman Coffee Shop Hotel Aria Gajayana Malang.
The strategy of Sanan village tourism aware group in development of creative tourism village based on gastronomy and culture Dewi Hermin Sutanto; Estikowati Estikowati; Fitria Earlike Anwar Sani
Jurnal Pariwisata Pesona Vol 7, No 1 (2022): Edisi Juni 2022
Publisher : Universitas Merdeka Malang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26905/jpp.v7i1.6982

Abstract

The Malang City Government has made efforts to develop tourist areas through the creation of tourist villages. This is done to empower the existing potential, including the empowerment of human resources and local culture. Kampung Sanan is a very popular tourist village as a creative village based on gastronomy and culture so that it can raise the potential of the village area as an economic and cultural center. It takes the involvement of tourism-aware groups in order to develop a sustainable tourist area of Kampung Sanan. A qualitative approach was used in this study to obtain actual information in order to provide an overview of the research. From the results of the study, it was found that two strategies were prioritized in empowering the Sanan village community to become a gastronomic and cultural-based Creative Tourism Village, namely: (1) coaching the residents of Sanan Village to join a tourism awareness group; and (2) assistance in making gastronomic tour packages and cultural development through the art of Bantengan Macan Kumbang to attract tourists.
The existence of the community of historical interest in the effort of preserving the cultural conservation of Malang City Irwan Yulianto; Estikowati Estikowati
Jurnal Pariwisata Pesona Vol 7, No 2 (2022): Edisi Desember 2022
Publisher : Universitas Merdeka Malang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26905/jpp.v7i2.7692

Abstract

The heritage left in Malang City is very diverse, one example is cultural heritage but public ignorance about the existence of cultural heritage in Malang City such as buildings and historical events introducing Malang City cultural heritage to the public and tourists in a light and educative way, namely historical tourism. The History Enthusiast Community is one of the associations concerned with saving history that is serious about organizing historical tours, the Malang Old Photo community carries the theme Mbloesoekan en Djagongan every month holding activities with the aim of informing all people about historical zones in Malang City and outside Malang City. The introduction of historical zones to the community consisting of millennials is routinely carried out considering vandalism against cultural heritage buildings in Malang is still rampant. The activity of the history enthusiast group in broadcasting the historical zone gave researchers ideas to find out the process of delivering the material used in history enthusiast activities, as well as knowing the existence of the History Enthusiast Community in preserving the cultural heritage of Malang City. The method used is a qualitative method through data collection techniques such as exploration, conducting questions and answers, and documentation. As for the results and discussion, the process of delivering materials used in the History Enthusiast Community is the delivery of materials, panel discussions, and building tours. The existence of History Enthusiast Community in maintaining cultural heritage in Malang City by conducting an inventory of cultural heritage by matching photos uploaded on Instagram to save buildings, and publications.
Pengaruh Produk Wisata, Harga dan Kualitas Pelayanan terhadap Kepuasan Pengunjung di Kampung Sanan Kota Malang Franciscus Xaverius Wibiksana; Estikowati Estikowati; Stella Alvianna
Jurnal Indonesia Sosial Sains Vol. 3 No. 04 (2022): Jurnal Indonesia Sosial Sains
Publisher : CV. Publikasi Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (705.036 KB) | DOI: 10.59141/jiss.v3i04.568

Abstract

Sanan Village is one of the tourist destinations in the city of Malang. Kampung Sanan is the center of tempe processed souvenirs in Malang City. Most of the population works as tempeh craftsmen, both for production and sales. This study aims to examine the effect of the variables of tourism products, prices, and service quality on visitor satisfaction in Sanan Village, Malang City. The data collection used is by distributing questionnaires conducted online, randomly with the number of respondents collected as many as 150 respondents. Data analysis in this study used multiple linear regression. Data analysis tested whether there was a significant effect of the independent variables of tourism products, prices and service quality on the dependent variable of visitor satisfaction in Sanan Village, Malang City. From the results of data processing and research tests, it was found that the variables of tourism products, and service quality had an effect on visitor satisfaction. While the price has no effect on visitor satisfaction in Kampung Sanan. If simultaneously the three independent variables, tourism products, prices, and service quality affect visitor satisfaction. The results of this study also obtained that the service quality variable had a dominant influence on visitor satisfaction in Sanan Village, Malang City. This illustrates that visitors who visit Sanan Village are satisfied with the quality of service provided by Sanan Village.
PENGARUH ATRAKSI WISATA, HARGA, DAN FASILITAS WISATA TERHADAP MINAT BERKUNJUNG WISATAWAN PADA DESTINASI WISATA MALANG SMART ARENA Hastin Lailatul Qodriyah; Wijayanti Kusumawardhani; Stella Alvianna; Syarif Hidayatullah; Estikowati Estikowati
Jurnal Warta Dharmawangsa Vol 17, No 2 (2023)
Publisher : Universitas Dharmawangsa

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.46576/wdw.v17i2.3185

Abstract

Analisis Kelayakan Daya Tarik Wisata Alam Pantai Metro Maxthedora Rematwa; Estikowati Estikowati
Jurnal Perhotelan, Destinasi Wisata, Perjalanan Wisata (Jurnal Tesla) Vol 2, No 1 (2022): June 2022
Publisher : University of Merdeka Malang

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (1084.073 KB) | DOI: 10.26905/jt.v2i1.7592

Abstract

Analisis Kelayakan Daya Tarik Wisata Alam Pantai Metro Kecamatan Kei Kecil Barat Maluku Tenggara.  Kecamatan Kei Kecil Barat memiliki objek wisata alam pantai Metro yang terletak di Desa Matwear. Sebagai objek wisata alam, potensi wisata pantai Metro bertumpuk pada sumber daya alam dan keindahannya, pariwisata yang berkembang akan berujung pada penigkatan penghasilan daerah dan taraf hidup masyarakat. Dalam memenuhi kebutuhan rekreasi perlu ditunjang dengan adanya daya tarik wisata. Metro  merupakan istilah dalam Bahasa Indonesia yang dapat diartikan sebagai nama Desa Matwear.Tujuan penelitian ini adalah (1) menganalisis kelayakan daya tarik wisata alam (DTWA) Pantai Metro, Kecamatan Kei Kecil Barat. Penelitian ini  dilaksanakan pada bulan Agustus-November 2021. Lokasi pelaksanaan penelitian adalah Wisata Pantai Metro. Metode yang digunakan dalam penelitian ini ialah metode kualitatif dan kuantitatif dengan metode analisis yakni analisis kelayakan.Berdasarkan hasil penelitian bahwa 8 unsur/sub unsur yang dianalisis pada pantai Metro layak dikembangkan dengan 5 unsur yang sudah analisis kelayakannya serta memiliki tingkat rata-rata kelayakanya 70%  dan 3 dari itu belum layak dikembangkan dengan nilai 40% .
Pengaruh Atraksi Dan Aksesibilitas Terhadap Minat Berkunjung Ke Desa Wisata Setulang Kabupaten Malinau Kalimantan Utara Hagai Laing; Utik Kuntariati; Estikowati Estikowati
Jurnal Perhotelan, Destinasi Wisata, Perjalanan Wisata (Jurnal Tesla) Vol 2, No 2 (2022): December 2022
Publisher : University of Merdeka Malang

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (755.531 KB) | DOI: 10.26905/jt.v2i2.8409

Abstract

Penelitian ini bertujuan untuk mengetahui pengaruh atraksi  terhadap minat berkunjung ke Desa Wisata Tane’ Olen Setulang, pengaruh aksesibilitas terhadap minat berkunjung ke Desa Wisata Tane’ Olen Setulang, dan pengaruh atraksi  dan aksesibilitas secara bersama-sama terhadap minat berkunjung. Jenis penelitian dalam penelitian ini adalah penelitian deskripsi kuantitatif. Teknik pengambilan sampel yang digunakan adalah accidental sampling dengan kriteria responden usia 15tahun ke atas, ingin berkunjung ke Desa Wisata Tane’ Olen Setulang. Penelitian ini menggunakan sampel sebanyak 90 responden. Teknik pengujian instrumen dalam penelitian ini adalah uji validitas dan realibilitas, untuk teknik analisis data peneliti menggunakan analisis deskripsi, uji asumsi klasik, dan analisis linear berganda. Hasil penelitian ini menunjukan bahwa atraksi berpengaruh positif terhadap minat berkunjung ke Desa Wisata Tane’ Olen Setulang, aksesibilitas berpengaruh positif terhadap minat berkunjung ke Desa Wisata Tane’ Olen Setulang, atraksi dan aksesibilitas berpengaruh secara bersama-sama terhadap minat berkunjung ke Desa Wisata Tane’ Olen Setulang. Minat berkunjung dalam penelitian ini ditentukan oleh atraksi dan aksesibilitas. Sehingga peneliti menyarankan agar selalu meng-update informasi di media sosial tentang Desa Wisata Setulang serta memberi pelayanan yang aman dan nyaman bagi pengunjung agar minat berkunjung lebih meningkat.
STRATEGI PEMBENTUKAN PRODUK WISATA DI DESA SUNGAI CABANG BARAT, KECAMATAN PANTAI LUNCI, KABUPATEN SUKAMARA Kartika Wati; Estikowati Estikowati; Alwin Lasaruddin; M Danang Setioko
Jurnal Perhotelan, Destinasi Wisata, Perjalanan Wisata (Jurnal Tesla) Vol 1, No 1 (2021): December 2021
Publisher : University of Merdeka Malang

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (670.692 KB) | DOI: 10.26905/jt.v1i1.6996

Abstract

Sebagaimana yang telah diketahui objek daya tarik wisata di Desa Sungai cabang barat sangat berpeluang untuk lebih dikelola oleh masyarakat sekitar. Metode yang digunakan oleh penulis dalam penelitian ini yaitu metode analisis kualitatif secara deskriptif, dengan melakukan pengumpulan data melalui teknik observasi, wawancara dan dokumentasi produk wisata ini berpotensi untuk dimanfaatkan. Beberapa cara yang bisa dilakukan salah satunya adalah membuat rute perjalanan yang lebih memadai untuk dilalui oleh wisatawan. Pengembangan objek wisata yang ada di desa sungai cabang barat terletak pada kuadran I, dimana kuadran agresif menggambaarkan situasi pembentukan produk wisata sungai cabang barat. Fokus pembentukan produk wisata desa sungai cabang barat ini memanfaatkan adanya objek wisata, fasilitas dan aksesibilitas yang sudah memadai.
Co-Authors Alvianna, Stella Alwin Lasaruddin dewi hermin sutanto Dini Kusuma Dewi fitria earlike anwar sani Franciscus Xaverius Wibiksana Hagai Laing Hidayatullah, Syarif Ika Husnita Irwan Yulianto Kartika Wati Lasarudin, Alwin M Danang Setioko Maxthedora Rematwa Utik Kuntariati Widji Astuti