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All Journal Jurnal Pariwisata Pesona Journal of Management and Business Review Majalah Ilmiah Warta Dharmawangsa Jurnal Indonesia Sosial Sains Jurnal Perhotelan, Destinasi dan Perjalanan Wisata (Jurnal Tesla)
Estikowati Estikowati
Universitas Merdeka Malang
Humanities Astronomy Biochemistry, Genetics & Molecular Biology Chemistry Computer Science & IT Decision Sciences, Operations Research & Management Earth & Planetary Sciences Economics, Econometrics & Finance Education Energy Environmental Science Immunology & microbiology Law, Crime, Criminology & Criminal Justice Library & Information Science Materials Science & Nanotechnology Neuroscience Physics Social Sciences Other

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Journal : Jurnal Indonesia Sosial Sains

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Pengaruh Produk Wisata, Harga dan Kualitas Pelayanan terhadap Kepuasan Pengunjung di Kampung Sanan Kota Malang Franciscus Xaverius Wibiksana; Estikowati Estikowati; Stella Alvianna
Jurnal Indonesia Sosial Sains Vol. 3 No. 04 (2022): Jurnal Indonesia Sosial Sains
Publisher : CV. Publikasi Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (705.036 KB) | DOI: 10.59141/jiss.v3i04.568

Abstract

Sanan Village is one of the tourist destinations in the city of Malang. Kampung Sanan is the center of tempe processed souvenirs in Malang City. Most of the population works as tempeh craftsmen, both for production and sales. This study aims to examine the effect of the variables of tourism products, prices, and service quality on visitor satisfaction in Sanan Village, Malang City. The data collection used is by distributing questionnaires conducted online, randomly with the number of respondents collected as many as 150 respondents. Data analysis in this study used multiple linear regression. Data analysis tested whether there was a significant effect of the independent variables of tourism products, prices and service quality on the dependent variable of visitor satisfaction in Sanan Village, Malang City. From the results of data processing and research tests, it was found that the variables of tourism products, and service quality had an effect on visitor satisfaction. While the price has no effect on visitor satisfaction in Kampung Sanan. If simultaneously the three independent variables, tourism products, prices, and service quality affect visitor satisfaction. The results of this study also obtained that the service quality variable had a dominant influence on visitor satisfaction in Sanan Village, Malang City. This illustrates that visitors who visit Sanan Village are satisfied with the quality of service provided by Sanan Village.
Co-Authors Alvianna, Stella Alwin Lasaruddin dewi hermin sutanto Dini Kusuma Dewi fitria earlike anwar sani Franciscus Xaverius Wibiksana Hagai Laing Hastin Lailatul Qodriyah Hidayatullah, Syarif Ika Husnita Irwan Yulianto Kartika Wati Lasarudin, Alwin M Danang Setioko Maxthedora Rematwa Utik Kuntariati Widji Astuti Wijayanti Kusumawardhani