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All Journal Jurnal Pariwisata Pesona Journal of Management and Business Review Majalah Ilmiah Warta Dharmawangsa Jurnal Indonesia Sosial Sains Jurnal Perhotelan, Destinasi dan Perjalanan Wisata (Jurnal Tesla)
Estikowati Estikowati
Universitas Merdeka Malang
Humanities Astronomy Biochemistry, Genetics & Molecular Biology Chemistry Computer Science & IT Decision Sciences, Operations Research & Management Earth & Planetary Sciences Economics, Econometrics & Finance Education Energy Environmental Science Immunology & microbiology Law, Crime, Criminology & Criminal Justice Library & Information Science Materials Science & Nanotechnology Neuroscience Physics Social Sciences Other

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Journal : Jurnal Pariwisata Pesona

 1 
PENTINGNYA KOMUNIKASI DALAM UPAYA MENINGKATKAN KEPUASAN TAMU DI HOTEL TUGU MALANG Estikowati Estikowati
Jurnal Pariwisata Pesona Vol 1, No 1 (2016): Edisi Juni 2016
Publisher : Universitas Merdeka Malang

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (397.511 KB) | DOI: 10.26905/jpp.v1i1.367

Abstract

Guest satisfaction is the main core of the service which is provided in hospitality industry. Guests will feel very appreciated and respected to hotel where every employee has a good communication. Communication is very important for every department, especially in the Front Office Department. Because Front Office is the most important part when guests arrive at the hotel. Thus guests will feel comfortable to stay in the hotel. The purpose of this study was to determine the importance of good communication in maintaining and improving guest satisfaction at Hotel Tugu Malang. The research method which was used in this research were interviews and observation. The conclusion shows that the communication has a very important role to support all kinds of needs in order to avoid a miss communication.
PENGARUH PEMBAGIAN KERJA TERHADAP PENINGKATAN EFISIENSI KERJA KARYAWAN PASTRY DI HOTEL SANTIKA PREMIERE MALANG Estikowati Estikowati
Jurnal Pariwisata Pesona Vol 2, No 2 (2017): Edisi Desember 2017
Publisher : Universitas Merdeka Malang

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (451.258 KB) | DOI: 10.26905/jpp.v2i2.1723

Abstract

The study was conducted to determine the effect of the division of labor on the work efficiency of pastry employees at Hotel Santika Premiere Malang. Work efficiency relates to the product produced with the resources used. While the division of labor is a separator type of work done by individuals. Researchers used the Simple Linear Regression Analyze method to predict how far the value of the dependent variable will be changed if the independent variable is changed. From result of research of independent variable (X) that is Division of labor and dependent variable (Y) Work efficiency have significant relation. This is evidenced from the data processing is known significant value sebersar 0.003 0.05, with the conclusion Ho rejected and Ha accepted that there is influence between the Division of labor (X) on Efficiency of work. From the questionnaire data the authors conclude that the existing division of labor is not appropriate for employees so that the level of efficiency of employees decreased.The study was conducted to determine the effect of the division of labor on the work efficiency of pastry employees at Hotel Santika Premiere Malang. Work efficiency relates to the product produced with the resources used. While the division of labor is a separator type of work done by individuals. Researchers used the Simple Linear Regression Analyze method to predict how far the value of the dependent variable will be changed if the independent variable is changed. From result of research of independent variable (X) that is Division of labor and dependent variable (Y) Work efficiency have significant relation. This is evidenced from the data processing is known significant value sebersar 0.003 0.05, with the conclusion Ho rejected and Ha accepted that there is influence between the Division of labor (X) on Efficiency of work. From the questionnaire data the authors conclude that the existing division of labor is not appropriate for employees so that the level of efficiency of employees decreased.
The strategy of Sanan village tourism aware group in development of creative tourism village based on gastronomy and culture Dewi Hermin Sutanto; Estikowati Estikowati; Fitria Earlike Anwar Sani
Jurnal Pariwisata Pesona Vol 7, No 1 (2022): Edisi Juni 2022
Publisher : Universitas Merdeka Malang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26905/jpp.v7i1.6982

Abstract

The Malang City Government has made efforts to develop tourist areas through the creation of tourist villages. This is done to empower the existing potential, including the empowerment of human resources and local culture. Kampung Sanan is a very popular tourist village as a creative village based on gastronomy and culture so that it can raise the potential of the village area as an economic and cultural center. It takes the involvement of tourism-aware groups in order to develop a sustainable tourist area of Kampung Sanan. A qualitative approach was used in this study to obtain actual information in order to provide an overview of the research. From the results of the study, it was found that two strategies were prioritized in empowering the Sanan village community to become a gastronomic and cultural-based Creative Tourism Village, namely: (1) coaching the residents of Sanan Village to join a tourism awareness group; and (2) assistance in making gastronomic tour packages and cultural development through the art of Bantengan Macan Kumbang to attract tourists.
The existence of the community of historical interest in the effort of preserving the cultural conservation of Malang City Irwan Yulianto; Estikowati Estikowati
Jurnal Pariwisata Pesona Vol 7, No 2 (2022): Edisi Desember 2022
Publisher : Universitas Merdeka Malang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26905/jpp.v7i2.7692

Abstract

The heritage left in Malang City is very diverse, one example is cultural heritage but public ignorance about the existence of cultural heritage in Malang City such as buildings and historical events introducing Malang City cultural heritage to the public and tourists in a light and educative way, namely historical tourism. The History Enthusiast Community is one of the associations concerned with saving history that is serious about organizing historical tours, the Malang Old Photo community carries the theme Mbloesoekan en Djagongan every month holding activities with the aim of informing all people about historical zones in Malang City and outside Malang City. The introduction of historical zones to the community consisting of millennials is routinely carried out considering vandalism against cultural heritage buildings in Malang is still rampant. The activity of the history enthusiast group in broadcasting the historical zone gave researchers ideas to find out the process of delivering the material used in history enthusiast activities, as well as knowing the existence of the History Enthusiast Community in preserving the cultural heritage of Malang City. The method used is a qualitative method through data collection techniques such as exploration, conducting questions and answers, and documentation. As for the results and discussion, the process of delivering materials used in the History Enthusiast Community is the delivery of materials, panel discussions, and building tours. The existence of History Enthusiast Community in maintaining cultural heritage in Malang City by conducting an inventory of cultural heritage by matching photos uploaded on Instagram to save buildings, and publications.
Co-Authors Alvianna, Stella Alwin Lasaruddin dewi hermin sutanto Dini Kusuma Dewi fitria earlike anwar sani Franciscus Xaverius Wibiksana Hagai Laing Hidayatullah, Syarif Ika Husnita Irwan Yulianto Kartika Wati Lasarudin, Alwin M Danang Setioko Maxthedora Rematwa Utik Kuntariati Widji Astuti