Article Per Year (5 Year)
p-Index From 2019 - 2024
2.293
P-Index
This Author published in this journals
All Journal Syntax Literate : Jurnal Ilmiah Indonesia Jurnal Investasi Jurnal Syntax Transformation Jurnal Syntax Imperatif : Jurnal Ilmu Sosial dan Pendidikan Jurnal Ilmiah Publika Devotion: Journal of Research and Community Service Jurnal Signal Journal of Social Science (JoSS) Jurnal Indonesia Sosial Sains IMAGIONARY : Jurnal Seni, Desain dan Multimedia Journal Of Public Policy (Social Politics) Sciences (Polisci)
Siti Khumayah
Universitas Swadaya Gunung Jati
Religion Arts Humanities Astronomy Biochemistry, Genetics & Molecular Biology Chemistry Computer Science & IT Decision Sciences, Operations Research & Management Earth & Planetary Sciences Economics, Econometrics & Finance Education Energy Environmental Science Immunology & microbiology Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Library & Information Science Materials Science & Nanotechnology Neuroscience Physics Social Sciences

Published : 14 Documents Claim Missing Document
Claim Missing Document
Check
Articles

Found 1 Documents
Search
Journal : Jurnal Syntax Transformation

 1 
Public Service Transformation : Improving the Service Quality of Regional Public Companies Fadhillah Shofa Lucyana; Fiki Azkiya; Tazqiyatas Safira; Siti Khumayah; Khaerudin Imawan
Jurnal Syntax Transformation Vol 5 No 6 (2024): Jurnal Syntax Transformation
Publisher : CV. Syntax Corporation Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.46799/jst.v5i6.962

Abstract

This research was conducted because there was a decrease in the number of customers of the Tirta Giri Nata Drinking Water Regional Public Company in Cirebon City during the 2021-2023 period. This research uses a qualitative method by collecting data through interviews, observation and documentation. This research uses public service theory which focuses on the five main service quality dimensions related to customer service by public water companies: Tangibles, responsiveness, reliability, assurance and empathy. This study uses an interactive model data analysis procedure, which begins with data collection and continues with data reduction, data visualization, and conclusion drawing as the final step. The results showed that the service quality of PERUMDA Tirta Giri Nata Cirebon City still did not meet the five main success indicators, namely reliability, responsiveness, assurance, empathy, and tangible. The conclusion of this study is that the quality of customer service at PERUMDA Tirta Giri Nata Cirebon City, especially in terms of administrative and technical complaint services, has not yet reached an optimal level. There are still shortcomings in fulfilling the expected dimensions and indicators of service quality.
Co-Authors Aghnia Dian Lestari Agus Supriyadi Aprilia Sabila Putri Cahyani Cahyani Celbi Anez Dharliana Hardjowikarto Fadhillah Shofa Lucyana Fani Maharani Faradita Sari Eka Putri Farida Nurfalah Fiki Azkiya Ipik Permana Kartini Kartini Khaerudin Imawan Miftahul Jannah Moh. Sutarjo Mukarto Siswoyo Nadia Nisa Aulia Putri Salsa Billa Rahmat Hidayat Ria Apriliyani Putri Roisatul Umami Siti Anisah Siti Fatimah Tazqiyatas Safira Widyanto Widyanto Yulistiani