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Mega Cattleya Prameswari Annissaa Islami
Department Of Industrial Engineering, Universitas Pembangunan Nasional Veteran Jawa Timur, Surabaya, 60294, Indonesia
Agriculture, Biological Sciences & Forestry Chemical Engineering, Chemistry & Bioengineering Economics, Econometrics & Finance Engineering Law, Crime, Criminology & Criminal Justice Materials Science & Nanotechnology Medicine & Pharmacology

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Company Quality Performance Using Customer Satisfaction Index Methods and Importance Performance Analysis at PT. XYZ. Akmal Suryadi; Mega Cattleya Prameswari Annissaa Islami; Syahrul Imam Taufiq; Budi Santoso
Nusantara Science and Technology Proceedings 2nd International Conference Eco-Innovation in Science, Engineering, and Technology
Publisher : Future Science

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Service quality can be interpreted as an effort to fulfill the needs and desires of consumers and the accuracy of delivery in balancing consumer expectations. Service quality can be identified by comparing consumer perceptions of the services they receive with the services expected of the service attributes of a company. If the service received or perceived is as expected, then the service quality is perceived as good and satisfactory. Conversely, if the service received is lower than expected, then the service quality is perceived as bad. In this study, an analysis of customer satisfaction was carried out using the Customer Satisfaction Index (CSI) method at PT. XYZ to determine the level of consumer satisfaction. The results of this study are the customer satisfaction index of 73.228% which describes the customers of PT. XYZ is satisfied with the container depot service. However, improvements still need to be made so that the customer satisfaction index can approach 100% to achieve customer loyalty. To find out what attributes need to be improved an Importance Performance Analysis (IPA) analysis is carried out which produces several attributes that must be improved, namely attributes A1, A4, B4, C2, C4, D4 in quadrant A.
Design of Ergonomic Work Facilities to Reduce Skuble Muscle Disorders with Quick Exposure Check (QEC) Method in CV. XYZ Endang Pudji Widjajati; Mega Cattleya Prameswari Annissaa Islami; Eko Wahyudi
Nusantara Science and Technology Proceedings 2nd International Conference Eco-Innovation in Science, Engineering, and Technology
Publisher : Future Science

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Work facilities can affect an operator. Unsafe and comfortable work facilities can reduce operator performance and pose a risk of work accidents. CV. XYZ is a business entity engaged in contracting and advertising services. Every day, operators work with non-ideal body positions (bent, sit down) which affects their performance in fulfilling work and causes disturbances in the skeletal muscles of work-related musculoskeletal disorders (WMSDs). It is necessary to review the work facilities for operators. This study aims to design an ergonomic work facility to reduce skeletal muscle disorders at certain work stations based on an evaluation using the Quick Exposure Check (QEC) method. The results showed that the highest average exposure level value was found in the workstation on the raised letter work, which was 71.60%, so it was necessary to make changes to the workstation. The proposal given is in the form of a chair and table design for operators using anthropometric data. The new design is expected to reduce the risk of injury to the operator's work, especially injuries to the skeletal muscles, and improve the performance of the workers themselves.
Development Project Evaluation Tebangi Besar–Kayu Agung Lampung Toll Road Yekti Condro Winursito; Handoyo; Iriani; Dwi Sukma Donoriyanto; Irma Dian; Mega Cattleya Prameswari Annissaa Islami; Rizky Setiawan
Nusantara Science and Technology Proceedings 2nd International Conference Eco-Innovation in Science, Engineering, and Technology
Publisher : Future Science

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Project management is a process of activities to manage organizational resources owned by the company to achieve certain goals. The Terbangi Besar-Kayu Agung Lampung toll road construction project is a project that must be completed in a short time. This study has a purpose to evaluate the performance of the construction project of the Terbangi Besar-Kayu Agung Lampung toll road using the PERT and CPM methods with a toll road length of 189.2 km (117.6 miles). Based on the results obtained by using these two methods, the project completion time which was originally 238 days can be completed in just 119. There are several alternative proposals. The alternative proposal by adding work shifts that have crashed 32 times has an optimal cost of IDR 39,154,229,627.03 and an optimal time of 119 days. While the alternative of increasing the capacity of the equipment produces an optimal time of 189 days and an optimal cost of IDR 39,205,747,076.44 with the crashing process reaching 12 times of crashing. The Toll Road Development Project Planning is scheduled to have a normal time to work for 238 days at a total cost of IDR 39,349,097,164.38.
Co-Authors Akmal Suryadi Dwi Sukma Donoriyanto Eko Wahyudi Endang Pudji Widjajati Handoyo Handoyo Iriani Iriani Irma Dian Laksono Trisnantoro Rizky Setiawan Syahrul Imam Taufiq Yekti Condro Winursito