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PENGARUH KUALITAS PELAYANAN TERHADAP LOYALITAS NASABAH DENGAN KEPUASAN NASABAH SEBAGAI VARIABEL INTERVENING (PT BANK RAKYAT INDONESIA PERSERO TBK CABANG BANJARMASIN SAMUDERA) Nadia Mauliditta Septiana; Dwi Wahyu Artiningsih; Hairudinor Hairudinor
JURNAL BISNIS DAN PEMBANGUNAN Vol 10, No 2 (2021): JULI 2021
Publisher : Universitas Lambung Mangkurat

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.20527/jbp.v10i2.10955

Abstract

The purpose of this study is to analyze the Effect of Service Quality on Customer Loyalty with Customer Satisfaction (Case Study of PT Bank Rakyat Indonesia Persero Tbk Banjarmasin Samudera Branch. The type used in this research is explanatory research because this research explains the causal relationship between research variables through the hypothesis test that has been formulated previously. The analytical method uses Structural Equation Model (SEM) with Partial Least Square (PLS) Program. The results of this study prove that Service Quality has no effect on Customer Satisfaction at BRI Bank Prince Samudera Banjarmasin Branch, while Customer Satisfaction has a positive and significant effect on Customer Loyalty. And Service Quality has a positive and significant effect on Customer Loyalty.The results of this study prove that Service Quality has no effect on Customer Satisfaction at BRI Bank Prince Samudera Banjarmasin Branch, while Customer Satisfaction has a positive and significant effect on Customer Loyalty. And Service Quality has a positive and significant effect on Customer Loyalty.Keywords: Service Quality, Customer Loyalty, and Customer Satisfaction
PENGARUH LINGKUNGAN KERJA TERHADAP KINERJA KARYAWAN PT BUDI ANUGRAH BERSAMA Armansyah Putra; Rizali Hadi; Hairudinor Hairudinor
JURNAL BISNIS DAN PEMBANGUNAN Vol 10, No 1 (2021): JANUARI 2021
Publisher : Universitas Lambung Mangkurat

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.20527/jbp.v10i1.9946

Abstract

This study aims to examine the effect of the work environment (X) on employee performance (Y) at PT. Budi Anugrah Bersama. The approach taken is quantitative and type of research (explanatory research). The population and sample in the study were 61 people. Data collection techniques in the form of observation, interviews and questionnaires. Likert scale variables are examined. The questionnaire was tested with a validity test and a reliability test. Data processing using SPSS version 21.0, analyzed with descriptive statistical analysis and hypothesis testing with simple linear regression.The validity test results for the working environment are valid because r > 0.3 and the reliability test shows reliable because of alpha cronboarch> 0.6. Normality test is obtained at 0.05 and it is said that the data is normally distributed and on the normal line the plot shows the point of the graph spreading around the diagonal line and following the diagonal line.The conclusion of this study has a significant effect on the work environment by 72% on the performance of employees at PT.Budi Anugrah Bersama.Keywords: Working Environment, Employee Performance
Pengaruh Motivasi Kerja, Budaya Organisasi, Dan Gaya Kepemimpinan Transformasional Terhadap Komitmen Organisasi Dan Kinerja Karyawan (Studi Pada PT.Bank Pembangunan Daerah Kalsel Cabang Rantau) Aulia Nurrahmi; Hairudinor Hairudinor; Setio Utomo
JURNAL BISNIS DAN PEMBANGUNAN Vol 9, No 1 (2020): JANUARI 2020
Publisher : Universitas Lambung Mangkurat

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (532.901 KB) | DOI: 10.20527/jbp.v9i1.8692

Abstract

Every organization always has problems with human resources, so with the existence of these problems it is necessary to have high work motivation, organizational culture which is a reference for every leader and leader who has a transfrormational leadership pattern so that problems within the company can be overcome. This study aims to examine the effect of Work Motivation (X1), Organizational Culture (X2), and Transformational Leadership Style (X3) on Organizational Commitment (Y1) and Employee Performance (Y2) on PT. South Kalimantan Regional Development Bank Rantau Branch as many as 38 employees using sampling techniques saturated with quantitative method approaches. Data collection used a questionnaire while data analysis using Smart PLS Analysis.The results of this study in the form of Work Motivation (X 1 ) have a significant effect on Organizational Commitment (Y 1 ) with a large influence of 62, 3% are in the strong category, then Work Motivation (X 1 ) has a significant effect on Employee Performance (Y 2 ) with a large influence -27.6% are in a very weak category. Organizational Culture (X 2 ) has a significant effect on Organizational Commitment (Y 1 ) with a large influence 18.4% in the very weak category. Organizational Culture (X 1 ) has a significant effect on Employee Performance (Y 2 ) with a large influence of 26.8% in the weak category. Transformational leadership (X 3 ) has no significant effect on Organizational Commitment (Y 1 ) with a large influence of -3.4% in the very weak category. Transformational leadership (X 3 ) has a significant effect on Employee Performance (Y 2 ) with a large influence of -23 , 9% in the weak category and Organizational Commitment (Y 1 ) has a significant effect on Employee Performance (Y 2 ) with a large influence of -7.70% in the very weak category.Keywords: Work Motivation, Organizational Culture, Transformational Leadership Style, Organizational Commitment and Employee Performance
Pengaruh Budaya Organisasi, Disiplin Keja dan Kompensasi terhadap Kepuasan Kerja serta dampaknya pada Kinerja Karyawan PT. Tiga Daun Kapuas Muspiron Muspiron; Hairudinor Hairudinor; Agus Febrianto
JURNAL BISNIS DAN PEMBANGUNAN Vol 9, No 1 (2020): JANUARI 2020
Publisher : Universitas Lambung Mangkurat

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (254.066 KB) | DOI: 10.20527/jbp.v9i1.8697

Abstract

Organizations are formed to achieve a certain goal that has been set before, because basically the organization is a form of union of humans to achieve a common goal in which there are activities, therefore the organization needs to have qualified employees and have high enthusiasm and loyalty. Lately, many organizations or companies, both social or business organizations, face problems with human resources. Companies that face human resource problems can be overcome if the company has a good organizational culture, work discipline and compensation that is appropriate for employees.This study aims to examine the effect of Organizational Culture (X1), Keja Discipline (X2) and Compensation (X3) on Job Satisfaction (Z) and its impact on Employee Performance (Y) at PT. Three Kapuas Leaves. The sample was taken as many as 65 employees using a saturated sampling technique. Data collection using a questionnaire while data analysis using SPSS version 2.0 SmartPLS Analysis.The test results prove that Organizational Culture (X1) has a significant effect on Job Satisfaction (Z) with a significant effect of 28,21%, Organizational Culture (X1) has a significant effect on Employee Performance (Y) with a influence of 33,89%, Work Discipline (X2) has a significant effect on Satisfaction Work (Z) with an effect of 33,11%, Work Discipline (X2) has a significant effect on Employee Performance (Y) with a magnitude of 34,09%, Compensation (X3) has a significant effect on Job Satisfaction (Z) with a magnitude of 22,21%, Compensation (X3 ) significant effect on Employee Performance (Y) with a magnitude of influence 16,47% and Job Satisfaction (Z) have a significant effect on Employee Performance (Y) with a magnitude of 7,6%.Keywords : Organizational Culture, Work Discipline, Compensation, Job Satisfaction and Employee performance
Pengaruh Kualitas Produk, Kualitas Layanan Dan Harga Terhadap Kepuasan Pelanggan Vinila Textile Dan Accessories Azhari Azhari; Hairudinor Hairudinor; Emy Rahmawati
JURNAL BISNIS DAN PEMBANGUNAN Vol 9, No 1 (2020): JANUARI 2020
Publisher : Universitas Lambung Mangkurat

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (284.741 KB) | DOI: 10.20527/jbp.v9i1.8693

Abstract

This study aims to examine the effect of Product Quality (X1), Service Quality (X2) and Price (X3) on Customer Satisfaction (Y) on Vinila Textile and Accessories either partially or simultaneously. Samples were taken by 85 customers using accidental sampling technique. Data collection uses a questionnaire while data analysis uses Multiple Linear Regression Analysis through SPSS version 23.The test results prove Product Quality does not have a significant effect on Customer Satisfaction partially, Service Quality has a significant effect on Customer Satisfaction partially, Price has a significant effect on customer Satisfaction partially while simultaneously Product Quality, Service Quality and Price have a significant effect on Customer Satisfaction.Keywords: Product Quality, Service Quality, Price and Customer Satisfaction
PENGARUH TOTAL ASSET TURN OVER TERHADAP RETURN ON EQUITY, RETURN ON ASSET DAN PRICE TO BOOK VALUE PADA PERUSAHAAN PERTAMBANGAN BATUBARA YANG TERDAFTAR DI BURSA EFEK INDONESIA TAHUN 2013-2019 Wahyu Sumarsidi; Suyatno Suyatno; Hairudinor Hairudinor
JURNAL BISNIS DAN PEMBANGUNAN Vol 10, No 2 (2021): JULI 2021
Publisher : Universitas Lambung Mangkurat

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.20527/jbp.v10i2.10994

Abstract

The aim of this research is to analysis the effects of total asset turnover ratio on return equity ratio, return on asset, and price to book value. This research is an explanatory-causality which tests and analysis 6 direct effects and 3 mediation effects. Target population of this research is the 25 coal mining firms that listed in Indonesian Stock Exchange at the years 2013-2019, and the sample size are 105 time series data of the 15 firms selected with purposeve sampling those can compute to observed variables include in the research model.The research findings demonstrate that the 5 positive significance direct-effect, excepted the return on equity have negative insignificance effect toward price to book value. The 3 mediations significance effect that are (1) return on equity at the effect of the total asset turnover toward return on asset, (2) return on asset at the effect of the return on equity toward price to book value, and (3) multi-phase of the return on equity and return on asset at the effect of the total asset turnover toward price to book value.Keywords: Total Asset Turnover, Return On Equity, Return On Asset, Price To Book Value, and Coal Mining Firms.