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All Journal Management Studies and Entrepreneurship Journal (MSEJ) Bansi (Jurnal Bisnis Manajemen Akuntansi) International Journal of Islamic Business and Management Review Asean International Journal of Business Adpebi International Journal of Multidisciplinary Sciences
Dodi Agusra
Sekolah Tinggi Ilmu Ekonomi Persada Bunda
Religion Agriculture, Biological Sciences & Forestry Arts Automotive Engineering Control & Systems Engineering Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Social Sciences Other

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Journal : International Journal of Islamic Business and Management Review

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Does Standardization of Service Tax Volunteer and Location Affect on Taxpayer Satisfaction? Deviana Sofyan Deviana; Dodi Agusra; Asepma Hygi Prihastuti
International Journal of Islamic Business and Management Review Vol. 1 No. 1 (2021): December 2021
Publisher : Asosiasi Dosen Peneliti Ilmu Ekonomi dan Bisnis Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (1339.404 KB) | DOI: 10.54099/ijibmr.v1i1.52

Abstract

This study aims to determine the effect of Tax Volunteer Service Standardization and Location on WPOP Satisfaction at the STIE Persada Bunda Tax Center. The variables used in this study consisted of independent variables, namely the Tax Volunteer Service Standard (X1) and Location (X2). The Tax Volunteer Service Standard (X1) uses the standards from the DJP Regional Office, including Service Management Standards, Human Resources Standards, Facility Standards, and Supervision Standards. The dependent variable in this study is Individual Taxpayer Satisfaction (Y). The number of samples in this study amounted to 100 respondents. The results of this study indicate that partially the service standard and location variables affect WPOP satisfaction. Meanwhile, simultaneously, the service standard and location variables have an effect on WPOP satisfaction.
Co-Authors Adit Aguta Pratama Awliya Afwa Deviana Sofyan Deviana Sofyan Deviana Erfa Okta Lussianda ERFA OKTA LUSSIANDA Muhammad Adrian Muhammad Fahrozi Nia Anggaraini Nia Anggraini Prihastuti, Asepma Hygi Saipul Al Sukri