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Pengaruh Budaya Organisasi Terhadap Komitmen Organisasi dan Kinerja Karyawan Dinas Kesehatan Kabupaten Lampung Selatan Hery Erdi; R Bambang; Umi Kulsum
Jurnal Aplikasi Bisnis dan Manajemen (JABM) Vol. 8 No. 2 (2022): JABM Vol. 8 No. 2, Mei 2022
Publisher : School of Business, Bogor Agricultural University (SB-IPB)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.17358/jabm.8.2.565


Human resources have a strategic role, including in the South Lampung District Health Office. Preliminary research implies that the employee performance of the Office is still not optimal. This study aims to examine the influence of organizational culture on organizational commitment and employee performance at the South Lampung District Health Office, considering research on how to improve employee performance in public institutions is still limited. This study uses a survey method to collect the relevant data to the research objectives. The sample involved in the study were 97 employees who were randomly selected from a population of 128 employees. The data were analyzed using the Structural Equation Modeling. The findings indicate that organizational culture has a significant positive effect on employee performance (β = 0.40; p <0.01), in addition to having a significant and positive effect on employee commitment (β = 0.22; p <0.05). . In addition, it was found that organizational commitment has a positive effect on employee performance (β = 0.28; p <0.05). The findings suggest the importance of the Office to build an organizational culture through four dimensions, namely competitive culture, entrepreneurial culture, bureaucratic culture, and consensual culture. This approach will strengthen affective commitment, ongoing commitment, and normative commitment. Keywords: employee performance, organizational culture, organizational commitment, south lampung district health office
The Influence Of Customer Value, Customer Trust And Electronic Service Quality On Customer Satisfaction Of Traveloka Yusi Faizathul Octavia; Luh Komang Candra Dewi; Donny Dharmawan; Silvia Ekasari; Hery Erdi
JEMSI (Jurnal Ekonomi, Manajemen, dan Akuntansi) Vol. 10 No. 1 (2024): Februari 2024
Publisher : Sekretariat Pusat Lembaga Komunitas Informasi Teknologi Aceh

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35870/jemsi.v10i1.1908


The purpose of this study is to determine whether customer value, trust, and e-service quality affect customer satisfaction. In this research, the population is active internet users who are familiar with online transactions, the number of which is unknown or can be said to be in the infinite category. This study's sample strategy combines a purposive sampling approach with a non-probability sampling technique. There were 100 samples used in this investigation. Both primary and secondary data are used in this study. Researchers employed web-based electronic questionnaires and online research tools to obtain primary data. Numerous inferences can be made based on the study's findings and the subsequent discussion, including the following: Customer satisfaction is significantly improved by the quality of e-services. Customer satisfaction is significantly positively impacted by customer value. Customer pleasure is positively impacted by trust. Customer happiness is influenced simultaneously by e-service quality, customer value, and trust.