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All Journal Jurnal Computech & Bisnis (e-Journal) Kontigensi: Jurnal Ilmiah Manajemen Acman: Accounting and Management Journal Majalah Bisnis & IPTEK Jurnal Ekonomi, Bisnis & Entrepreneurship (e-Journal) Informatics Management, Engineering and Information System Journal
Komara, Anton Tirta
STIE Pasundan, Bandung
Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Environmental Science Industrial & Manufacturing Engineering Library & Information Science Social Sciences Other

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Journal : Jurnal Ekonomi, Bisnis

 1 
PENGARUH KOMPENSASI, MOTIVASI DAN KEPUASAN KERJA TERHADAP KINERJA PEGAWAI NEGERI SIPIL (PNS) DI LINGKUNGAN RUMAH SAKIT UMUM DAERAH (RSUD) KOTA BANDUNG Anton Tirta Komara; Euis Nelliawati
Jurnal Ekonomi, Bisnis & Entrepreneurship (e-Journal) Vol 8 No 2 (2014): Jurnal Ekonomi, Bisnis & Entrepreneurship
Publisher : Pusat Penelitian dan Pengabdian Masyarakat (P3M) STIE Pasundan Bandung

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Abstract

This research was conducted at the Regional General Hospital (Hospital) in Bandung. The results of preliminary studies indicate that the performance of civil servants (PNS) in the Hospital Bandung is not optimal. Not optimal performance Civil Servants (PNS), presumably because the compensation is not timely and still not meet the expectations of employees, is still a relatively low employee motivation and job satisfaction of employees is low. Departing from the above phenomena problem formulated in this study as follows: How compensation, how the work motivation, job satisfaction and how how employee performance. How much influence compensation, employee motivation, job satisfaction on the performance of civil servants (PNS) in the Regional General Hospital (Hospital) Bandung either individually or simultaneously. The method used is the descriptive and verification method, the number of respondents 183 people. The data analysis technique used is the correlation technique to determine the degree of closeness of the relationship between the study variables and path analysis techniques to determine the effect, directly or indirectly, the independent variable on the dependent variable. In the operationalization used SPSS 17.0. and 8:30 LISREL program. The results showed that compensation is in the category is not appropriate, work motivation is at a low category, job satisfaction is at a low category and performance are the unfavorable category. The direct effect of compensation on the performance of civil servants (PNS) in the Environment Regional General Hospital (Hospital) Bandung at 15.26%, the indirect influence through the motivation of 7.04% and an indirect effect through the satisfaction of 5.26%, so that the total effect of 27.56%. Direct influence on the performance of work motivation of 9.12%, the indirect effect through compensation of 7.04% and an indirect effect through job satisfaction of 3.00%, so that the total effect of 19.16%. The direct effect of job satisfaction on the performance of 13.31% and an indirect effect through compensation of 5.26% and an indirect effect through the work motivation of 3.00%, so that the total effect of 21.57%. Keywords: compensation; motivation; job satisfaction; performance
PENGARUH E-SERVICE QUALITY DAN E-RECOVERY SERVICE QUALITYTERHADAP E-SATISIFACTION SERTA IMPLIKASINYA PADA E-LOYALTY PELANGGAN MASKAPAI PENERBANGAN AIR ASIA Anton Tirta Komara
Jurnal Ekonomi, Bisnis & Entrepreneurship (e-Journal) Vol 7 No 2 (2013): Jurnal Ekonomi, Bisnis & Entrepreneurship
Publisher : Pusat Penelitian dan Pengabdian Masyarakat (P3M) STIE Pasundan Bandung

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Abstract

The research objective is to be achieved (1) To determine the relationship E-service quality, E-recovery service quality customer Airlines Air Asia and (2) To determine the effect of E-service quality, E-recovery service quality of the customer E-Satisfaction Customer Airlines Air Asia and its impact on customer E-Loyalty. The study population is customer Air Aviation Services Asia which are members of the backpacker community's and the study sample was taken as many as 349 people. This sample was taken by random sampling. Data processing technique using path analysis. The results showed that in fact the electronic-based services after the transaction should be further improved. Therefore it is proven that the electronic-based services in theory and research results proved able to satisfy customers who eventually become loyal customers, however there are still some elements of the service that should be improved by the company.
Co-Authors Aditia Aditia Anisa Septiani Boy Suzanto Didin Mushlihuddin Djajun Djuhara Euis Nelliawati Euis Nelliwati Imelda Megawati Iwan Sidharta Jatmika, Lungguh Larry Al Bar Hendra Putra Maulana Yusup, Maulana Mushlihuddin, Didin Nelliawati, Euis Nita Yura Roslina Roslina, Nita Yura Satria, Rd. Okky Satria, Rd. Okky Septiani, Anisa Soleha, Lilis Karnita Sonia, Lina Tika Aswati Yayu Sudia