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All Journal Jurnal Computech & Bisnis (e-Journal) Kontigensi: Jurnal Ilmiah Manajemen Acman: Accounting and Management Journal Majalah Bisnis & IPTEK Jurnal Ekonomi, Bisnis & Entrepreneurship (e-Journal) Informatics Management, Engineering and Information System Journal
Komara, Anton Tirta
STIE Pasundan, Bandung
Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Environmental Science Industrial & Manufacturing Engineering Library & Information Science Social Sciences Other

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Journal : Jurnal Computech

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Keterkaitan E-Service Quality Dan E-Recovery Service Quality Maskapai Penerbangan Air Asia Dengan Menggunakan Structural Equation Modelling Anton Tirta Komara
Jurnal Computech & Bisnis (e-Journal) Vol 8, No 2 (2014): Jurnal Computech & Bisnis
Publisher : STMIK Mardira Indonesia, Bandung

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (159.889 KB) | DOI: 10.55281/jcb.v8i2.119

Abstract

Developments in information technology make a paradigm shift in the consumer wins , so the use of e-commerce was inevitable. The purpose of this study to determine the relationship of e - service quality by e -recovery service quality customer Airlines Air Asia. The study population is customer Air Aviation Services Asia which are members of the backpacker community 's and the study sample was taken as many as 349 people. This sample was taken by random sampling . Analysis of data using Structural Equation Modelling (SEM). The results showed that there is a close relationship between e-service quality relationship with e -recovery service quality customer Airlines Air Asia. So it is evident that e-commerece based services can be used as one of the company's strategy to improve its service. Keywords: e-service quality; e-recovery; e-commerce
Co-Authors Aditia Aditia Anisa Septiani Boy Suzanto Didin Mushlihuddin Djajun Djuhara Euis Nelliawati Euis Nelliwati Imelda Megawati Iwan Sidharta Jatmika, Lungguh Larry Al Bar Hendra Putra Maulana Yusup, Maulana Mushlihuddin, Didin Nelliawati, Euis Nita Yura Roslina Roslina, Nita Yura Satria, Rd. Okky Satria, Rd. Okky Septiani, Anisa Soleha, Lilis Karnita Sonia, Lina Tika Aswati Yayu Sudia