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All Journal Media Mahardhika International Journal of Supply Chain Management Jurnal Ilmu Manajemen Advantage
Yurilla Endah Muliatie, Yurilla Endah
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Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Engineering Environmental Science Industrial & Manufacturing Engineering Social Sciences Transportation

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Pengaruh Personal Characteristics Pengusaha UMKM Melalui Entrepreneurial Orientation Terhadap Kinerja Bisnis UMKM Di Kota Pasuruan Haryono, Haryono; Muliatie, Yurilla Endah
Media Mahardhika Vol 16 No 1 (2017): September 2017
Publisher : STIE Mahardhika

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29062/mahardika.v16i1.3

Abstract

Pasuruan has some excellent products produced by UMKM spread in Pasuruan City area. One of them is furniture which is commonly found in the South of Pasuruan City e.g Kelurahan Bukir, Kelurahan Sebani, Kelurahan Krapyakrejo, Kelurahan Randusari, Kelurahan Gentong, Kelurahan Petahunan and Kelurahan Karangketug. Labor is largely composed of families and neighbors around the area so that the industry can have a significant impact on improving the economy of local communities. Have a pretty good prospect to develop. The existence of micro, small and medium businesses in the Pasuruan city is a strategic industry that becomes an opportunity for improvement of the regional economy. Micro, small and medium businesses (UMKM) in addition can absorb a very large number of workers which means reducing the unemployment rate, as well as economic development. Based on the background that has been described above, the researcher choose the title of this study as follows: "The Influenced Of Personal Characteristics Of UMKM’S Entrepreneur Through Entrepreneurial Orientation To UMKM Business Performance In Pasuruan City". The type of this research is using quantitative approach, the data in the form of numbers will be analyzed using statistical methods. This type of research is causal, because it tries to know the cause or effect relationship of mutual influence between two or more variables under investigation. Population of this study is the furniture UMKM’s entrepreneurs in the Pasuruan city. The sample is 54 people of furniture UMKM’s entrepreneurs in Pasuruan city. Based on the results of research concluded that: (1) Personal Characteristics have a significant effect on the performance of UMKM business in Pasuruan city. (2) Entrepreneurial Orientation has a significant effect on business performance of UMKM in Pasuruan city. (3) Personal Characteristics have a significant effect on the performance of UMKM business in Pasuruan city through entrepreneurial orientation.
HOW DO TRANSFORMATIONAL LEADERSHIP, COMMUNICATION AND SUPPLY CHAIN MANAGEMENT AFFECT COMMITMENT TO CHANGE THROUGH READINESS FOR CHANGE? Wardani, Ratna; Suhariadi, Fendy; Ratmawati, Dwi; Priyono, Sulih; Suhandiah, Sri; Muliatie, Yurilla Endah
International Journal of Supply Chain Management Vol 9, No 3 (2020): International Journal of Supply Chain Management (IJSCM)
Publisher : International Journal of Supply Chain Management

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (363.991 KB)

Abstract

This study aimed to determine the effect of transformational leadership, communication and supply chain information sharing system on a commitment to change and examine the mediating effect of readiness for change. The data were collected through a survey of 320 health workers in the hospitals of East Java who were involved in the implementation plan of the hospital service system and PL-SEM was used to test the hypotheses. The results of statistical analysis showed that transformational leadership and communication had a positive influence on the commitment to change, and the readiness for change significantly mediated the relationship between transformational leadership and commitment to change. However, it did not mediate communication and commitment to change. The study was carried out cross-sectional in government hospital institutions so that the limitations occurred in recognizing the development of the phenomenon under study.
Customer Satisfaction of Surabaya Mortuary MUA Services Muliatie, Yurilla Endah; Jannah, Nur; Panglipursari, Dwi Lesno; Sarie, Rena Febrita; Jum’ati, Nurleila
Jurnal Ilmu Manajemen Advantage Vol. 5 No. 2 (2021): December
Publisher : Institut Teknologi dan Bisnis Widya Gama Lumajang

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Abstract

The development of services is showing a significant increase. This is of course influenced by the complex and diverse needs of the community in an effort to meet their needs. The part of funeral services that cannot be ruled out is make-up services. Mortuary MUA may be a profession that is rarely heard of. This research aim was to determine whether customer experience influence on customer satisfaction in using the mortuary MUA services in Surabaya and also how the five dimensions of customer experience affect customer satisfaction. This study explains the causal relationship or influence between variables through hypothesis testing on certain samples. Population used is all consumers who use mortuary MUA services and the sample totally 60 respondents using Purposive Sampling method. The results shown that: there is a positive effect on the customer experience variable on customer satisfaction for mortuary MUA services in Surabaya. From the dimension of customer experience, it partially affects customer satisfaction and what is influential is the act dimension.
Co-Authors Dwi Lesno Panglipusari Dwi Ratmawati Fendy Suhariadi Haryono Haryono Jum’ati, Nurleila Nur Jannah Priyono, Sulih Ratna Wardani Sarie, Rena Febrita Sri Suhandiah