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All Journal Journal of Education, Social & Communication Studies Kajian Pendidikan, Seni, Budaya, Sosial dan Lingkungan
Waelan Waelan, Waelan
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Arts Humanities Economics, Econometrics & Finance Education Environmental Science Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Social Sciences Other

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Chapter review of "Fundamental techniques in handling people" from Dale Carnegie's "How to win friends and influence people" Silma, Nazula; Yudistira, Cokorda Gede Putra; Kasiani, Kasiani; Waelan, Waelan; Abdurrahim, Abdurrahim
Journal of Education, Social & Communication Studies Vol. 1 No. 1 (2024): January 2024
Publisher : PT. MAWAMEDIA JAYAMUSTA BUANASIHA

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Abstract

This study aims to examine Dale Carnegie's "Fundamental Techniques in Handling People," the first chapter of his seminal work "How to Win Friends and Influence People", Through document analysis, we will closely read the chapter, identifying key arguments, practical strategies, and underlying assumptions about human behaviour. We also review relevant secondary literature that provides context and critical analysis of Carnegie's work. We explore Carnegie's three core principles: avoiding criticism, expressing genuine appreciation, and arousing a "deep yearning desire" in others. We analyse the effectiveness of each principle, explore potential limitations, and consider cultural or historical specificities that might influence their application. Conclusion: We synthesize our analysis to evaluate the overall effectiveness of Carnegie's techniques in building positive relationships and achieving personal goals. We also consider the enduring relevance of his advice in the contemporary world. Pedagogical Impact: Finally, we explore the chapter's potential application in educational settings. We consider how its principles can be adapted to enhance interpersonal communication, conflict resolution, and leadership skills in students.
Developing career pathways and work flexibility to enhance employee spirit: A case study of the Lost and Found Department at PTJAS company Laksmini, Ni Putu Vernanda; Waelan, Waelan; Kusminantari, Anik; Nadra, Nyoman Mastiani; Pasaribu, Ika Mary
Kajian Pendidikan, Seni, Budaya, Sosial dan Lingkungan Vol. 1 No. 2 (2024): Apr-Sep 2024
Publisher : Yayasan Mitra Persada Nusantara

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58881/kpsbsl.v1i2.11

Abstract

The aim of this study is to develop a comprehensive model for career path development and work flexibility to enhance employee morale in the Lost and Found Department of PTJAS company.  This research addresses the growing need for adaptable career structures and flexible work arrangements as pivotal factors in improving job satisfaction and employee engagement. Data were collected using a mixed-methods approach, comprising surveys and interviews with employees in the Lost and Found Department. The survey data provided quantitative insights into employee satisfaction levels, while the interviews offered qualitative perspectives on the impact of career paths and work flexibility on morale. The analysis revealed a strong correlation between clearly defined career paths, flexible work options, and heightened employee morale. Employees who perceived clear advancement opportunities and enjoyed flexible working conditions reported significantly higher job satisfaction and motivation levels. Additionally, the findings suggest that implementing these strategies can lead to reduced turnover rates and improved organizational commitment. In conclusion, the study underscores the importance of integrating career development and work flexibility into the organizational framework to foster a positive work environment. These insights are crucial for HR professionals and management of the company aiming to boost employee morale and productivity.
Peran service quality memediasi pengaruh customer value dan brand experience terhadap repurchase intention di kantor pusat PTNJM Bali Nurfakih, Shafa Ajeng Wulandari; Subagiana, IGM; Saputra, Upayana Wiguna Eka; Waelan, Waelan; Rangkuti, Agus Edy
Kajian Pendidikan, Seni, Budaya, Sosial dan Lingkungan Vol. 1 No. 2 (2024): Apr-Sep 2024
Publisher : Yayasan Mitra Persada Nusantara

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58881/kpsbsl.v1i2.12

Abstract

Sensitivity to the effects of customer value and brand experience by customers in increasing repurchase intention by maximizing the effectiveness of service quality needs to be considered so that it is consistent in implementation. The thesis entitled "The Role of Service Quality Mediating Customer value and Brand experience on Repurchase Intention at Head Office of PTNJM Bali” is explanatory research with a quantitative approach. Researchers also want to know how much the independent variables contribute to the dependent variable which is also through the mediating variable. The data collection method used in this research was distributing questionnaires, observations and interviews with 100 respondents whose data was analysed using SPSS Version 29 and Smart PLS Version 3. Sampling used a nonprobability sampling method with purposive sampling technique. The results of the research can be concluded: (1) there is no positive and significant influence between Customer value on Repurchase Intention. (2) there is a positive and significant influence between Brand experience on Repurchase Intention. (3) there is a positive and significant influence between Service Quality on Repurchase Intention. (4) there is no positive and significant influence between Customer value on Repurchase Intention which is mediated by Service Quality. (5) there is no positive and significant influence between Brand experience on Repurchase Intention which is mediated by Service Quality.
Co-Authors Abdurrahim, Abdurrahim Kasiani, Kasiani Kusminantari, Anik Laksmini, Ni Putu Vernanda Mastiani Nadra, Nyoman Nurfakih, Shafa Ajeng Wulandari Pasaribu, Ika Mary Rangkuti, Agus Edy Saputra, Upayana Wiguna Eka Silma, Nazula Subagiana, IGM YUDISTIRA, COKORDA GEDE PUTRA