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Pengaruh kualitas pelayanan pemandu museum terhadap kepuasan pengunjung di Museum Geologi Bandung Ginanjar Wira Saputra; Kurniawati Kurniawati; Tiyana Eka Putri
Fair Value: Jurnal Ilmiah Akuntansi dan Keuangan Vol. 4 No. 11 (2022): Fair Value: Jurnal Ilmiah Akuntansi dan Keuangan
Publisher : Departement Of Accounting, Indonesian Cooperative Institute, Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (413.114 KB) | DOI: 10.32670/fairvalue.v4i11.1820

Abstract

This study aims to examine the effect of the service quality of the museum guides on visitor satisfaction at the Bandung geological museum. The method used is descriptive method with a quantitative approach, while the data collection technique is carried out by distributing questionnaires to a number of museum visitor, literature study, observation, and interviews. The results indicate that Quality of Service Guides affects significantly on visitor satisfaction. it is proven that there is a positive and significant relationship between variable X (Service Quality) and variable Y (Visitor Satisfaction). Meanwhile, based on the coefficient of determination, it is known that the achievement of the ability of variable X has an effect on variable Y, namely 56.40%, while the rest is influenced by other variables not examined in this study. Based on the research results, it can be stated that the variable quality of museum guide service and visitor satisfaction variables are good. Some suggestions that the researchers convey are to cultivate 5S smiles, greetings, greetings, courtesy and courtesy, so that visitors to the geology museum feel satisfied and comfortable getting services from guides at the Bandung Geological Museum.
Peningkatan keunggulan bersaing wirausaha melalui pelatihan SDM dan kemampuan manajemen Kurniawati Kurniawati; Ginanjar Wira Saputra
Fair Value: Jurnal Ilmiah Akuntansi dan Keuangan Vol. 4 No. Spesial Issue 5 (2022): Fair Value: Jurnal Ilmiah Akuntansi dan Keuangan
Publisher : Departement Of Accounting, Indonesian Cooperative Institute, Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (260.704 KB) | DOI: 10.32670/fairvalue.v4iSpesial Issue 5.2332

Abstract

Advances in digital technology today have brought significant changes in various aspects, especially in the batik industry business. As Indonesian assets, small and medium enterprises (SMEs) are economic drivers that can improve the regional economy. The development of SMEs today has spread beyond the presence of digital marketing. But can marketing be done can provide an advantage? Or is it even difficult to expand into new markets? This study tries to examine the factors that can affect competitive advantage in the SME industry in the city of Bandung. This type of research is quantitative using an explanatory approach. The results in this study indicate that the three independent variables studied are HR training and management ability to competitive advantage. The results show that HR training has an effect on the competitive advantage of SMEs in the city of Bandung. second, management ability has a positive effect on the competitive advantage of SMEs in the city of Bandung. and third, simultaneously HR training and management skills have a positive effect on the competitive advantage of SMEs in the city of Bandung. This research is expected to provide input to organizations, especially in the SME industry, so that they pay more attention to the quality of their human resources and develop their capabilities by providing training so that they can contribute to the organization in facing competition.
Analisis faktor penentu keputusan pembelian konsumen pada online shop: peran penggunaan media sosial dan perilaku hedonis konsumen Kurniawati Kurniawati; Ginanjar Wira Saputra; An Nisa Diana
Fair Value: Jurnal Ilmiah Akuntansi dan Keuangan Vol. 4 No. Spesial Issue 4 (2022): Fair Value: Jurnal Ilmiah Akuntansi dan Keuangan
Publisher : Departement Of Accounting, Indonesian Cooperative Institute, Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (313.459 KB)

Abstract

The development of the e-commerce business is currently showing significant growth. In addition, there are many millennial generations who behave consumptively. This of course did not appear out of nowhere, but with the development of the internet and social media. The increasing use of social media has led to consumer purchasing decisions online. This study aims to determine the effect of using social media and hedonic behavior on online purchasing decisions. This study uses a quantitative approach using explanatory. The sample was selected as many as 105 respondents from the Bandung College of Administrative Sciences. The results showed that there was an influence between the two variables, namely the use of social media and hedonic behavior on online purchasing decisions. This research also has implications for companies to review advertising through social media, given that currently social media users are higher, especially in today's younger generation.
ANALISIS PERENCANAAN DAN PENGEMBANGAN KARIER BINTARA POLRI SATUAN BRIGADE MOBIL DAERAH JAWA BARAT (STUDI KASUS PADA BATALYON A PELOPOR) Cecep Suarha; Ginanjar Wira Saputra; Ahmad Johan
Journal Publicuho Vol. 6 No. 1 (2023): February - April - Journal Publicuho
Publisher : Halu Oleo University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35817/publicuho.v6i1.91

Abstract

The purpose of this study was to determine career planning and career development. The research method used in this study is a descriptive research method with a qualitative approach. The data collection techniques used in this study are observation, interviews, research instruments and documentation. The research results show that planning analysis and career development in the form of promotions and accelerated ranks of Battalion A Pioneer personnel in general have been carried out well in accordance with the established plans or regulations, especially regarding the criteria for personnel violations both in disciplinary hearings, codes of ethics and criminal acts. weaknesses in supervision from the level of leadership to subordinates. The conclusion of this study is that the policies of the leadership regarding career planning and development in the form of promotions and accelerated ranks for Battalion A Pioneer personnel have had the expected impact, especially to improve the discipline and performance of Battalion A Pioneer personnel with regard to attendance levels, main tasks and functions as well as personnel work behavior.
Marketing Mix Strategy and Financial Capabilities in Improving Sharia Stock Investment Istikomah Istikomah; Ginanjar Wira Saputra; Muhammad Yusuf
Journal of Applied Management and Business Administration Vol. 1 No. 1 (2022): October - December
Publisher : Program Studi Administrasi Bisnis

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (233.399 KB) | DOI: 10.59223/jamba.v1i1.4

Abstract

Every year the capital market in Indonesia is increasing, stocks are the investment of choice for investors. To accommodate the needs of Muslims in Indonesia, middle class people with limited financial capabilities have begun to switch to choosing Sharia shares. This study aims to determine the Marketing Mix Strategy in the form of product, price, location and promotion and Financial Capability is the right model to improve Sharia Stock Investment Decisions. This study uses a qualitative descriptive analysis method, namely by collecting data directly from PT. Syirkah Griya Berkah by conducting observations, interviews according to the object of research. The results of this study indicate that the strategy implemented by the company has been going well from the targeted 100 investors, recorded 67 who have joined, where the four Marketing Strategy Variables and Financial Capability support each other and complement each other in improving Sharia Stock Investment Decisions. must further improve its strategy to compete with other stock competitors.
Influence of Service Quality on Inpatient Satisfaction at Karisma Cimareme Hospital Leni Hartati; Ginanjar Wira Saputra; Fajar Try Noegraha
Journal of Applied Management and Business Administration Vol. 1 No. 2 (2023): January - March
Publisher : Program Studi Administrasi Bisnis

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (203.972 KB) | DOI: 10.59223/jamba.v1i2.29

Abstract

This study aims to examine the effect of the quality of hospital services on the satisfaction of hospitalized patients in karisma cimareme hospitals. The method used is a descriptive method with a quantitative approach, while the data collection technique is carried out by spreading questionnaires to a number of respondents of hospitalization patients Karisma Cimareme Hospital. Based on the correlation coefficient between variable X (Quality of Service), and variable Y (Patient Satisfaction) of 0.667 proved there is a positive and significant relationship between variable X (Quality of Service) and variable Y (Patient Satisfaction). Meanwhile, based on the coefficient of determination (KD), it is known that the achievement of variable X's ability affects variable Y which is 44.49% while the remaining 55.51% is influenced by other variables not studied in this study. Based on the results of research can be put forward, variables on the quality of hospital services and patient satisfaction variables are good. Some of the suggestions that researchers conveyed were to cultivate 5S smiles, greetings, greetings, manners and manners, so that hospital patients feel satisfied and comfortable getting services from Karisma Cimareme Hospital.
How is the Condition of Health Services at the UPT Puskesmas Griya Antapani Bandung City? Kurniawati Kurniawati; Imanita Septian Rusdianti; Ginanjar Wira Saputra; Kornkanok Kanjanamethakul
Innovation Business Management and Accounting Journal Vol. 2 No. 1 (2023): January - March
Publisher : Mahameru Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56070/ibmaj.v2i1.30

Abstract

The purpose of this research is to identify and identify problems, obstacles, and efforts to overcome the quality of service at UPT Puskesmas Griya Antapani. Quality measurements in this study are responsiveness, reliability, assurance, empathy, tangibles. The research method in this research is descriptive analysis. Snow ball technique. The data collection technique is done by interviews and observation. The results of the research on the quality of immunization services at the UPT Puskesmas Griya Antapani are quite good but need to be optimized because there are still deficiencies, such as additional human resources, conventional data processing that needs to be computerized. From the results of interviews with informants, they felt that the quality of immunization services was good enough. It is suggested that the quality of immunization services in terms of responsiveness, reliability, assurance, empathy, tangibles needs to be looked at again for the progress of UPT Griya Antapani Health Center in terms of more optimal service.
Maintaining Service Quality: The Important Role of Operator Performance in Educational Institutions Ginanjar Wira Saputra; Kurniawati Kurniawati; Riza Bahtiar Sulistyan; Bhawna Bhawna
Innovation Business Management and Accounting Journal Vol. 2 No. 1 (2023): January - March
Publisher : Mahameru Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56070/ibmaj.v2i1.31

Abstract

The purpose of this research is to identify and analyze the important role of the performance of educational institution operators in maintaining service quality. The method used is descriptive analytical research through a quantitative approach. The samples taken were 40 elementary school operator employees in Bandung city. The results of the study conclude that the performance of the elementary school operator employees in Bandung city is good and their work results can be relied upon. Performance plays an important role in improving the quality of service for employees of the elementary school operators in Bandung city. An important implication in this study is that employees have punctuality in completing work, the quality of work can be relied upon and accounted for, have a high ability to complete work, be able to communicate well between leaders and teachers, and have high initiative in completing work and solving problems.
Peran Organizational Citizenship Behavior Dalam Memediasi Pengaruh Transformational Leadership Terhadap Innovative Work Behavior (Studi Pada Dinas Kesehatan Kota Bandung) Maria Apriliyanti Ningrum; Ani Surtiani Surtiani; Ginanjar Wira Saputra
Journal of Economic, Bussines and Accounting (COSTING) Vol 7 No 1 (2023): COSTING : Journal of Economic, Bussines and Accounting
Publisher : Institut Penelitian Matematika, Komputer, Keperawatan, Pendidikan dan Ekonomi (IPM2KPE)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31539/costing.v7i1.7650

Abstract

The government encourages innovation in local governments. The success of organizational innovation is certainly inseparable from the innovative work behavior of its employees. To improve innovative work behavior, many factors influence. The purpose of this study is to determine the role of organizational citizenship behavior that mediates the influence of transformational leadership on innovative work behavior. Sample collection is carried out by random sampling and is cross sectional. Using the Slovin formula, a sample of 83 people from a population of 847 was obtained. Based on the test results, it was found that Transformational leadership (β = 0.632; t = 5.654; p-values = 0.000), had a positive and significant effect on innovative work behavior, Transformational leadership (β = 0.734; t = 18.946; p-values = 0.000), positive and significant effect on organizational citizenship behavior, Organizational citizenship behavior (β = 0.761; t = 7.339; p-values = 0.000), positive and significant effect on innovative work behavior and Organizational citizenship behavior (β = 0.558; t = 7.746; p-values = 0.000), as mediator variables have a positive and significant effect on the causal relationship between transformational leadership with innovative work behavior. The magnitude of the model's prediction power with an R-Square score, which is 0.743 for innovative work behavior and 0.538 for organizational citizenship behavior. Thus, transformational leadership has a positive effect on innovative work behavior both directly and through organizational citizenship behavior. Keywords: Innovative Work Behavior, Organizational Citizenship Behavior, Transformational Leadership