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All Journal Innovation Business Management and Accounting Journal
Bhawna Bhawna
Panjab University
Humanities Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Environmental Science Social Sciences

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Relationship Between Ethical Work Climate Dimension and Felt Obligation Among Account Officers in Rural Bank Ida Bagus Agung Dharmanegara; Sunardi Sunardi; Iin Agustina; Kornkanok Kanjanamethakul; Bhawna Bhawna; Riza Bahtiar Sulistyan
Innovation Business Management and Accounting Journal Vol. 1 No. 3 (2022): July - September
Publisher : Mahameru Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56070/ibmaj.v1i3.16

Abstract

This study aims to reveal how each dimension of the ethical work climate is perceived by account officers working in rural banks. Empirical testing for this research model is based on the premise of which dimensions of the ethical work climate most encourage account officers' sense of duty on the job. Based on the theory and previous empirical results, this research focuses on how each dimension of ethical work climate can affect the felt obligation of account officers. Quantitative methods were used in this study with data analysis techniques using multiple regression analysis. A total of 64 account officers who work in rural banks in Mengwi District, Badung Regency Bali, were the respondents in this study. The findings in this study reveal that two of the four dimensions of ethical climate have a significant effect on felt obligation. As one of important dimension of ethical climate, caring founded with the largest value on felt obligation compared to independence. Meanwhile, two other aspects (law & rules and instrumental) were found to have no significant effect on the felt obligation of account officers. The moderate level of model summary can indicate opportunities for further exploratory studies in future research.
Maintaining Service Quality: The Important Role of Operator Performance in Educational Institutions Ginanjar Wira Saputra; Kurniawati Kurniawati; Riza Bahtiar Sulistyan; Bhawna Bhawna
Innovation Business Management and Accounting Journal Vol. 2 No. 1 (2023): January - March
Publisher : Mahameru Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56070/ibmaj.v2i1.31

Abstract

The purpose of this research is to identify and analyze the important role of the performance of educational institution operators in maintaining service quality. The method used is descriptive analytical research through a quantitative approach. The samples taken were 40 elementary school operator employees in Bandung city. The results of the study conclude that the performance of the elementary school operator employees in Bandung city is good and their work results can be relied upon. Performance plays an important role in improving the quality of service for employees of the elementary school operators in Bandung city. An important implication in this study is that employees have punctuality in completing work, the quality of work can be relied upon and accounted for, have a high ability to complete work, be able to communicate well between leaders and teachers, and have high initiative in completing work and solving problems.
Co-Authors Ginanjar Wira Saputra Ida Bagus Agung Dharmanegara Iin Agustina Kornkanok Kanjanamethakul Kurniawati Kurniawati Riza Bahtiar Sulistyan Sunardi Sunardi