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Journal : Maslahah: Jurnal Manajemen dan Ekonomi Syariah

Pengaruh Kepemimpinan Dan Lingkungan Kerja Terhadap Semangat Kerja Pegawai Biro Layanan Pengadaan Dan Pengelolaan Barang Milik Negara Kementerian Perhubungan Di Wilayah III Yogyakarta, Solo Dan Surabaya Agus Andri Setianto; Enas Enas
Maslahah : Jurnal Manajemen dan Ekonomi Syariah Vol. 1 No. 4 (2023): Oktober: Jurnal Manajemen dan Ekonomi Syariah
Publisher : STAI YPIQ BAUBAU, SULAWESI TENGGARA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59059/maslahah.v1i4.359

Abstract

Leadership in LPPBMN is currently being implemented in implementing units under the unit coordinator, so that the decision-making process requires more time. This leadership ineffectiveness has an impact on employees, including saturation in work effectiveness, which causes a decrease in the level of morale. Besides that, an uncomfortable work environment has an impact on decreased morale, resulting in low work performance. This study aims to determine 1) The influence of leadership on Employee morale, 2) The influence of the work environment on Employee morale, and 3) The influence of leadership and work environment on the morale of LPPBMN Kemenhub Employees. This research uses quantitative research methods. The results of the study show that leadership affects employee morale, the work environment influences employee morale, and leadership and work environment affect employee morale of LPPBMN Kemenhub. This means that the better the leadership and work environment, the morale will also increase, and vice versa.
Pengaruh Kualitas Pelayanan Administrasi Kependudukan Dan Kinerja Pegawai Terhadap Kepuasan Masyarakat Emilia Pebrianti; Enas Enas
Maslahah : Jurnal Manajemen dan Ekonomi Syariah Vol. 1 No. 4 (2023): Oktober: Jurnal Manajemen dan Ekonomi Syariah
Publisher : STAI YPIQ BAUBAU, SULAWESI TENGGARA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59059/maslahah.v1i4.360

Abstract

Population administration plays a very important role in development, where it can be known about population data and information that is in accordance with the conditions of the population and the conditions of the area where they live. The Disdukcapil of Cilacap Regency, as the executor of population services, must provide excellent service to the community. However, in reality, KTP and KK services for the last 5 years at Disdukcapil, Cilacap Regency have not been able to reach the expected target. Besides that, the achievements in 2021 have also decreased when compared to the achievements in 2022. This indicates that the service quality of the Cilacap Regency Disdukcapil has not been optimal, so that it has not been able to meet community satisfaction. This study aims to determine 1) the effect of service quality on community satisfaction, 2) the effect of employee performance on community satisfaction, and 3) the effect of service quality and employee performance on community satisfaction in the Population and Civil Registration Office of Cilacap Regency. Because of this, this study uses quantitative data which is then interpreted to produce descriptive data. Meanwhile, data collection techniques used questionnaires, and data analysis used multiple linear regression. The research results show that service quality and employee performance have a positive effect on community satisfaction. This means that if the quality of service and employee performance is getting better, then community satisfaction will also increase, and vice versa.