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All Journal Jurnal Penelitian Transportasi Laut Dinasti International Journal of Economics, Finance & Accounting (DIJEFA) Jurnal Manajemen Transportasi & Logistik (JMTRANSLOG) Nautical: Jurnal Ilmiah Multidisiplin Indonesia
Yana Tatiana, Yana
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Religion Humanities Civil Engineering, Building, Construction & Architecture Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Engineering Transportation Other

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Kualitas Pelayanan dan Kepuasan Penumpang: Bukti Empiris di Pelabuhan Penyeberangan Ro-Ro Rupat Provinsi Riau Azizul, Azizul; Sijabat, Eduard Alfian Syamsya; Tampubolon, Manahan Parlindungan; Tatiana, Yana; Ricardianto, Prasadja
Jurnal Penelitian Transportasi Laut Vol. 25 No. 2 (2023): Jurnal Penelitian Transportasi Laut
Publisher : Puslitbang Transportasi Laut, Sungai, Danau, dan Penyeberangan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.25104/transla.v25i2.2294

Abstract

Tujuan penelitian ini adalah mengetahui pengaruh fasilitas, aksesibilitas, dan kualitas pelayanan terhadap kepuasan penumpang di Pelabuhan Penyeberangan Ro-Ro Rupat, Provinsi Riau. Jalan utama di Pulau Rupat yang menghubungkan ke luar daerah seperti ke Bengkalis dan Pekanbaru terputus kerena bentangan laut yang cukup luas antara pulau Rupat dengan kota Dumai. Penelitian ini menggunakan 340 sampel penumpang yang ada di Pelabuhan Penyeberangan Ro-Ro Rupat, Provinsi Riau. Teknik analisisnya menggunakan analisis jalur dengan SmartPLS. Hasil penelitian ini menunjukkan bahwa terdapat pengaruh langsung variabel fasilitas, kualitas pelayanan, dan aksesibilitas terhadap kepuasan penumpang yang dibuktikan dengan nilai t-statistic masing-masing sebesar 3,997; 8,585; dan 3,912. Adapun fasilitas (t-statistic = 3,464) dan aksesibilitas (t-statistic = 11,434) juga berpengaruh terhadap kualitas pelayanan. Selain itu, terdapat pengaruh tidak langsung variabel fasilitas (t-statistic = 3,251) dan aksesibilitas (t-statistic = 6,788) terhadap kepuasan penumpang melalui kualitas pelayanan. Secara umum, hasil penelitian ini menyatakan bahwa terdapat pengaruh langsung dan tidak langsung antara fasilitas, aksesibilitas, dan kualitas pelayanan terhadap kepuasan penumpang di Pelabuhan Penyeberangan Ro-Ro Rupat.  
Customer Relationship Management pada Perusahaan Pelayaran Nasional di Indonesia Gasing, Umar; Ricardianto, Prasadja; Pahala, Yosi; Tatiana, Yana; Handayani, Sri
Jurnal Manajemen Transportasi & Logistik (JMTRANSLOG) Vol 10, No 3 (2023): NOVEMBER
Publisher : Institut Transportasi dan Logistik Trisakti

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54324/j.mtl.v10i3.1101

Abstract

One of the companies in freight forwarding services in Indonesia is PT Pelayaran Lintas Harmoni. It provides custom clearance services, cargo shipments and goods delivery from abroad and domestic. Due to the pandemic, the company had lessen the goods distribution activities. In order to survive, the company should pay much more attention to the customer needs. This research aims to find out the direct and indirect effect of logistics service quality and customer relationship management through customers’ satisfaction to customers’ loyalty. The research used Path Analysis and Smart PLS as the analysis tool with a total sample of 105 respondents. The sample was taken from the customers directly related to the importer’s department. The results show that the study has a direct, indirect and significant influence on customers’ loyalty of the logistics service quality and customer relationship management by making the customers satisfied. It shows that the quality of logistics services not only measure the physical attributes but also focus more on how to approach the customers and find out about their needs.
Penerapan Matriks Boston Consulting Group untuk Penanganan Muatan Barang Berbahaya pada Kapal Barang Nasional Tatiana, Yana; Sari, Darmika; Ricardianto, Prasadja; Malisan, Johny
Jurnal Manajemen Transportasi & Logistik (JMTRANSLOG) Vol 11, No 1 (2024): Maret
Publisher : Institut Transportasi dan Logistik Trisakti

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54324/j.mtl.v1i1.1243

Abstract

The main problem of the research lies in the lack of training, competencies and skills of the crew due to the lack of discipline and the understanding of marine matters, especially related to dangerous goods handling on board. The purpose of the study is to analyze the position and management strategies offered in handling dangerous cargo, especially explosives on board of Sinar Palaran ship. The method to analyze the data was using Boston Consulting Group (BCG) Matrix analysis tool. The result shows that the intensity of dangerous goods cargo mishandling increase. Based on the analysis of Boston Consulting Group Matrix, the position of Sinar Palaran Ship is in Quadrant I, which indicates the company is facing the problem of low competence of the ship’s crew in handling dangerous goods cargo. The strategy offered through BCG Matrix is the strategy to develop, build and increase the intensity of training, discipline and maritime education for crew members to improve their competencies and skills in handling dangerous goods cargo.
Kualitas Sumber Daya Manusia dan Strategi Bisnis Perusahaan Perusahaan Logistik Nasional Kurniawan, Arif; Nofrisel, Nofrisel; Widodo, Erna; Tatiana, Yana; Perwitasari, Erni Pratiwi
Jurnal Manajemen Transportasi & Logistik (JMTRANSLOG) Vol 10, No 3 (2023): NOVEMBER
Publisher : Institut Transportasi dan Logistik Trisakti

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54324/j.mtl.v10i3.1191

Abstract

The purpose of the study is to find out the direct and indirect contribution of human resources quality to the achievement of revenue target mediated by business strategy of the national logistics company. This research used SmartPLS 3.0-SEM and the sample was 53 employees of the Angkasa Pura Logistik head office. The result of the research indicates that the corporate business strategy is able to mediate human resources quality to the revenue target achievement in Angkasa Pura Logistik. The company provides its employees with education and trainings to improve their quality. During the pandemic, the company had implemented the newest business strategy by opening new branches with better operation. The company should also choose the employees selectively with competences needed in the respective fields. Angkasa Pura Logistik sustainably has improved and enhanced its service and product in line with the increasing demand. For further research, it can be proposed to study the contribution of these variables on similar companies in other countries.
Analisis Peran Pandu Di Alur Perairan Pandu Luar Biasa Pelabuhan Tolitoli Di Kelurahan Sidoarjo Kecamatan Baolan Kabupaten Tolitoli Provinsi Sulawesi Tengah Zulkifli, Zulkifli; Agusinta, Lira; Sudjanadi, Sudjanadi; Tatiana, Yana
Nautical : Jurnal Ilmiah Multidisiplin Indonesia Vol. 2 No. 12 (2024): Nautical: Jurnal Ilmiah Multidisiplin Indonesia
Publisher : ARKA INSTITUTE

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55904/nautical.v2i12.626

Abstract

Sederet masalah tentang pemanduan disebabkan karena tidak maksimalnya kunci penting dari pemanduan yaitu komunikasi antara pelabuhan, pemanduan, dan kapal pandu. Dengan pendekatan kualitatif, penelitian ini menekankan optimalisasi prosedur pemanduan di Perairan Pandu Luar Biasa Pelabuhan Toli-toli belum dilakukan sesuai standar yang berlaku serta sarana dan prasarana bantu pemanduan belum terpenuhi sesuai standar. Di Perairan Pandu Luar Biasa Pelabuhan Toli-toli berjalan dengan baik dan mendukung keluar-masuk kapal di tengah hambatan/kendala baik yang diakibarkan oleh lingkungan, manusia, material, dan manajemen. Sarana dan prasarana bantu di perairan tersebut terbilang kurang mencukupi dari segi kapal tunda, alat bantu navigasi, dan SDM-nya. Sehingga direkomendasikan agar melakukan study banding ke negara lain yang dinilai memiliki system digital yang mendukung pelabuhan berjalan dengan baik sehingga dapat menjadi rekomendasi sosialisasi dan pengembangan penggunaan optimal pada system digital di Pelabuhan Tolitoli .
Building Orchestration of the Logistics Industry Through the Creation of a Services Ecosystem in Indonesian Freight Forwarder Companies Wiguna, Esa Setia; HM. Thamrin; Suharto Abdul Majid; Tatiana, Yana
Dinasti International Journal of Economics, Finance & Accounting Vol. 5 No. 4 (2024): Dinasti International Journal of Economics, Finance & Accounting (September - O
Publisher : Dinasti Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/dijefa.v5i4.3073

Abstract

Abstract: In the last seven to eight years, there have been three disruptions at once: Digital Disruption, Millennial Disruption, and Pandemic Disruption. Relevant to the three disruptions which are also accompanied by changes in consumer behavior, the freight forwarding industry in Indonesia needs to transform from services product to services ecosystem. This can provide value to stakeholders in the freight forwarding industry in particular and the logistics industry in general, including transportation service providers (land, sea, air, train), warehousing, stevedoring, heavy equipment rental, custom clearance handling, banking, digital payment services, quarantine services, and the customers themselves. This study aims to gain a deeper and more understanding of Service Quality, Brand Image, and Price, in the creation of a services ecosystem in Indonesian Freight Forwarding Companies to build an orchestration of the stakeholders in the Logistics Industry. Keyword: Keywords: Service Quality, Brand Image, Price, Ecosystem, Freight Forwarding, Orchestration, Creation.
Co-Authors Agusinta, Lira Arif Kurniawan Azizul, Azizul Gasing, Umar Handayani, Sri HM. Thamrin Malisan, Johny Nofrisel, Nofrisel Perwitasari, Erni Pratiwi Prasadja Ricardianto, Prasadja Sari, Darmika Sijabat, Eduard Alfian Syamsya Sudjanadi, Sudjanadi Suharto Abdul Majid Tampubolon, Manahan Parlindungan Widodo, Erna Wiguna, Esa Setia Yosi Pahala, Yosi Zulkifli Zulkifli