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All Journal Jurnal Penelitian Transportasi Laut Dinasti International Journal of Economics, Finance & Accounting (DIJEFA) Jurnal Manajemen Transportasi & Logistik (JMTRANSLOG) Nautical: Jurnal Ilmiah Multidisiplin Indonesia
Yana Tatiana, Yana
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Journal : Dinasti International Journal of Economics, Finance

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Building Orchestration of the Logistics Industry Through the Creation of a Services Ecosystem in Indonesian Freight Forwarder Companies Wiguna, Esa Setia; HM. Thamrin; Suharto Abdul Majid; Tatiana, Yana
Dinasti International Journal of Economics, Finance & Accounting Vol. 5 No. 4 (2024): Dinasti International Journal of Economics, Finance & Accounting (September - O
Publisher : Dinasti Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/dijefa.v5i4.3073

Abstract

Abstract: In the last seven to eight years, there have been three disruptions at once: Digital Disruption, Millennial Disruption, and Pandemic Disruption. Relevant to the three disruptions which are also accompanied by changes in consumer behavior, the freight forwarding industry in Indonesia needs to transform from services product to services ecosystem. This can provide value to stakeholders in the freight forwarding industry in particular and the logistics industry in general, including transportation service providers (land, sea, air, train), warehousing, stevedoring, heavy equipment rental, custom clearance handling, banking, digital payment services, quarantine services, and the customers themselves. This study aims to gain a deeper and more understanding of Service Quality, Brand Image, and Price, in the creation of a services ecosystem in Indonesian Freight Forwarding Companies to build an orchestration of the stakeholders in the Logistics Industry. Keyword: Keywords: Service Quality, Brand Image, Price, Ecosystem, Freight Forwarding, Orchestration, Creation.
Co-Authors Agusinta, Lira Arif Kurniawan Azizul, Azizul Gasing, Umar Handayani, Sri HM. Thamrin Malisan, Johny Nofrisel, Nofrisel Perwitasari, Erni Pratiwi Prasadja Ricardianto, Prasadja Sari, Darmika Sijabat, Eduard Alfian Syamsya Sudjanadi, Sudjanadi Suharto Abdul Majid Tampubolon, Manahan Parlindungan Widodo, Erna Wiguna, Esa Setia Yosi Pahala, Yosi Zulkifli Zulkifli