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All Journal Prosiding Seminar Nasional INDOCOMPAC Journal of Research and Technology Journal of Economic, Bussines and Accounting (COSTING) JURNAL NOKEN : Ilmu-Ilmu Sosial SENTRALISASI EQIEN - JURNAL EKONOMI DAN BISNIS Accounting and Management Journal Management Studies and Entrepreneurship Journal (MSEJ) Bisman (Bisnis dan Manajemen): The Journal of Business and Management GREENOMIKA Jurnal Ilmu Manajemen, Ekonomi dan Kewirausahaan Jurnal Ilmiah Manajemen dan Kewirausahaan Jurnal Ekonomi, Manajemen Pariwisata dan Perhotelan Abdi Jurnal Publikasi Jurnal Manajemen Bisnis Kewirausahaan Journal of Student Research Jurnal Publikasi Ilmu Manajemen Jurnal Ilmiah Swara MaNajemen (Swara Mahasiswa Manajemen) Jurnal Manajemen Dan Bisnis Ekonomi Nusantara Community Empowerment Review Dinamika Publik: Jurnal Manajemen dan Administrasi Bisnis
Ayu Lucy Larassaty
Universitas Nahdlatul Ulama Sidoarjo
Religion Humanities Chemical Engineering, Chemistry & Bioengineering Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Engineering Environmental Science Industrial & Manufacturing Engineering Law, Crime, Criminology & Criminal Justice Library & Information Science Physics Public Health Social Sciences Other

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Journal : Jurnal Ekonomi, Manajemen Pariwisata dan Perhotelan

 1 
ANALISIS WORK BEHAVIOR TERHADAP CUSTOMER ATTITUDE MELALUI STATE OF THE WORKING ENVIRONMENT DI FORTIS CAFE SIDOARJO Nilma Firda Nur Fidia; Khafid khoirul hanafi; Hilda Putri Wulandari; Ayu Lucy Larassaty
Jurnal Ekonomi, Manajemen Pariwisata dan Perhotelan Vol 2 No 1 (2023): Januari : Jurnal Ekonomi, Manajemen Pariwisata Dan Perhotelan
Publisher : Sekolah Tinggi Ilmu Ekonomi Trianandra

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55606/jempper.v2i1.1055

Abstract

Employee work behavior is greatly affected by various kinds of customer attitudes and actions, both positive and negative. In general, the positive attitude of the customer will indirectly encourage performance improvement. This study aims to analyze how employees work behavior towards various customer attitudes both positively and negatively. This research method uses qualitative methods. The population of this study are employees at PT Jack Solusi Indonesia with a total of 42 employees. The collection technique in this study was to conduct interviews with cafe managers and employees. The data obtained is based on information from the management and various existing literature. The results of this study refer to how much customer behavior influences how employees work. Employees carry out their duties and obligations according to the direction of the manager. Of course, every direction that has been given has not gone well due to the attitude of customers in the work environment. Similarly, partially alias the tone of a significant influence between work behavior and customer attitudes in the work environment..
Co-Authors Adam Alfino Ramadoni Ahmad Syihabuddin A.F Aisya Amalia Aizzatul Laila Ajeng Dyah Paraswati Akyas Daksani Achmad Alfiatuzzahro Alfiatuzzahro Anggraini Dwi Lestari Ayu Sufi Oktaviya Budi Rohimah Cindy Choridatul Muawanah Damarsari Ratnasahara Elisabeth Dewi Muniroh Edita Rachma Kamila Elis Alfidhdho Fadhila Hana Pertiwi Fakhrudin Alimi Fitriya Eka Nur Rahmadani Frida Aprilia Hilda Putri Wulandari Iftitakhul Baroroh Joko Suyono Khafid Khoirul Hanafi Khoirun Nisa Khoirun Nisa' Lafaifa Wibawa Laila Ulul Ilmi Laily Muzdalifah Latifatul Khoirun Nisa Lisa Firanti Agustini Lula Lutfiah Intani M. Arif Wicaksono M. Deny Irawan M. Mustaqim M. Mustaqim Mega Lestari Miranda Adityawati Moch. Tegar Pratama Mochammad Julianto Ikhsyan Moh Fitroni Madjid Much Choirul Anam Muhammad Khoirul Huda Nafa Putri Maulidya Nilma Firda Nur Fidia Nur Lailatus Solichah Ria Ayu Setyorini Rizka Amalia Widyani Rozanatul Maroddah Sholichah, Umniyah Mar’atun Silvyan Ravitasari Siti Fatimah Sumartik Tarisa Amelia Umniyah Mar’atun Sholichah Wahyu Eko Pujianto