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Journal : Jurnal Manajemen Pariwisata dan Perhotelan

Pengaruh Kualitas Pelayanan Waiter/ Waitress Terhadap Peningkatan Kepuasan Konsumen Di Hotel Khas Parapat Sintong Haleluya Simanungkalit; Ade Putera Arif Panjaitan; Rusmauli Simbolon; Maringan Sinambela; Harisan Boni Firmando
Jurnal Manajemen Pariwisata dan Perhotelan Vol. 1 No. 4 (2023): November : Jurnal Manajemen Pariwisata dan Perhotelan
Publisher : Universitas Katolik Widya Karya Malang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59581/jmpp-widyakarya.v1i4.1434

Abstract

Service quality is a benchmark for service success determined by the level of satisfaction of service recipients. While the level of satisfaction of the recipient of this service will be obtained if a recipient of the service gets the type of service in accordance with what they expect and need. Thus, the needs of service recipients must be met as much as possible in order to obtain satisfaction. The data processing was obtained from questionnaire data collection data distributed to 50 respondents. Based on the results of the analysis and discussion described in the previous chapter, the author draws several conclusions on the results of the analysis that based on the hypothesis proposed by the researcher, a t test was carried out and obtained the SPSS output showed a calculated t value of 0.812 with a Sig of 0.421. To determine the level of significance of the research model, the calculated t value is compared with the table t value. Based on the results of the analysis, the hypothesis that states service quality (reliability, responsiveness, assurence, tangiable, emphaty) has a positive and significant effect on consumer satisfaction in the use of Parapat Khas Hotel services is empirically proven and acceptable.
Pengaruh Daya Tarik Wisata Terhadap Keputusan Berkunjung Di Desa Tarabunga Kecamatan Tampahan Kabupaten Toba Tahun 2023 Untung P Simanjuntak; Rusmauli Simbolon; Elvri Teresia Simbolon; Maringan Sinambela; Jupalman W. Simbolon
Jurnal Manajemen Pariwisata dan Perhotelan Vol. 1 No. 4 (2023): November : Jurnal Manajemen Pariwisata dan Perhotelan
Publisher : Universitas Katolik Widya Karya Malang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59581/jmpp-widyakarya.v1i4.1487

Abstract

Tourist attraction includes various aspects such as natural beauty, environmental cleanliness of tourist attractions, environmental coolness, interaction with local communities, available facilities, and location accessibility. While visiting decisions include factors that encourage individuals to choose a particular destination, such as personal motivation, social influence and preparation before visiting. Thus, tourist attractions should be developed as much as possible to encourage people to come visit it. The purpose of this study was to find out how the influence of tourist attraction on the decision to visit Tarabunga Village. The type of research used quantitative research. The data processing was obtained from questionnaire data collection data distributed to 50 respondents. The data analysis techniques used are simple regression analysis, correlation analysis, coefficient of determination and t test (hypothesis test). Based on the results of the analysis and discussion described in the previous chapter, the author draws several conclusions from the results of the analysis that based on the hypothesis proposed by the researcher, a t test was carried out and obtained the SPSS output showed a calculated t value of 0.961 with a Sig of 0.001. To determine the level of significance of the research model, the calculated t value is compared with the table t value. The calculated t value for the error degrees 5%(α=0.05)and df(n-k =50-2=48) is 1.677 which means that the calculated t (46.489) is greater than the table t 1.677 so that the influence of variable X on the decision to visit is significant. Based on the results of this analysis, the hypothesis that states the attractiveness of wsaita has a positive and significant effect on the decision to visit the tarabunga tourism village is empirically proven and acceptable.
Pengaruh Pengelolaan Fasilitas Umum Terhadap Minat Kunjungan Wisatawan Objek Wisata Air Terjun Guruh Gemurai di Desa Kasang Kecamatan Kuantan Mudik Kabupaten Kuantan Provinsi Riau Nona Masni Boru Manalu; Rusmauli Simbolon; Mery Silalahi; Robert Juni Tua Sitio; Maringan Sinambela
Jurnal Manajemen Pariwisata dan Perhotelan Vol. 1 No. 4 (2023): November : Jurnal Manajemen Pariwisata dan Perhotelan
Publisher : Universitas Katolik Widya Karya Malang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59581/jmpp-widyakarya.v1i4.1502

Abstract

The aim of this research is to determine the influence of public facilities on tourist interest in visiting the Guruh Gemurai Waterfall tourist attraction in Kasang Village, Kuantan Mudik District, Kuantan Singingi Regency, Riau Province. The method used in this research uses descriptive quantitative methods. The population is all tourists who visit the Guruh Gemurai Waterfall tourist attraction and the total average number of tourists in January-June 2023 is 100 tourists and the sample is set at 30 people. Data was collected using positive closed items totaling 22 items, namely 12 items for variable Riau Province: 1) Test analysis requirements: a) positive relationship test obtained by the value rxy = 0.461 > rtable(α=0.05,n=30) = 0.361, thus it is known that there is a positive relationship between variable X and variable Y. b) Testing a significant relationship obtained a value of tcount= 2.746 > ttable(α=0.05,dk=n-2=28)= 2.048, thus there is a significant relationship between variable X and variable Y. c) Test the regression coefficient of determination ( r2) = 21.2%. 2) Influence test: Regression equation test, obtained regression equation. Thus Ha is accepted and H0 is rejected.