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All Journal JURNAL MAGISTER HUKUM UDAYANA JURNAL NOKEN : Ilmu-Ilmu Sosial Ganaya: Jurnal Ilmu Sosial dan Humaniora Politik Indonesia: Indonesian Political Science Review JISIP: Jurnal Ilmu Sosial dan Pendidikan MIMBAR : Jurnal Penelitian Sosial Dan Politik Jurnal Trias Politika Unri Conference Series: Community Engagement Rambideun : Jurnal Pengabdian Kepada Masyarakat Jurnal Karya Abdi Masyarakat Limbago: Journal of Constitutional Law JISIP UNJA (Jurnal Ilmu Sosial Ilmu Politik Universitas Jambi)
Firmansyah Putra
Dosen Fakultas Hukum Universitas Jambi
Religion Agriculture, Biological Sciences & Forestry Arts Humanities Civil Engineering, Building, Construction & Architecture Computer Science & IT Economics, Econometrics & Finance Education Environmental Science Health Professions Law, Crime, Criminology & Criminal Justice Public Health Social Sciences Other

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Journal : Politik Indonesia: Indonesian Political Science Review

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One Stop Service (OSS) Implementation Analysis In the Human Resource Development and Staffing Agency (BKPSDM) of Jambi City Putra, Firmansyah; Hapsa, Hapsa; Saadah, Maratun
Jurnal Politik Indonesia: Indonesian Political Science Review Vol 6, No 2 (2021): In progress (August 2021)
Publisher : Political Science Program, Universitas Negeri Semarang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.15294/ipsr.v6i2.30472

Abstract

This study analyzes the implementation of One-Stop Service (OSS) or integrated services in the Personnel and Human Resources Development Agency (BKPSDM) Jambi City. OSS is an alternative public service that is considered capable of answering several public services problems for both external and internal government organizations. This research uses a qualitative method, collecting primary and secondary data. The data analysis was carried out by qualitative descriptive, meaning that the collected data was filtered and then analyzed descriptively by the team until a conclusion was obtained regarding the issues found. This study indicates that, since it was implemented for the internal Jambi City Government employees in 2018, OSS at BKPSDM has provided satisfaction to employees. This sense of satisfaction indirectly impacted employees' service performance in all lines of public services in Jambi City. This indirect impact can be seen through the effectiveness of the services and the achievement of the service objectives. This study democratically provides essential public service delivery in Jambi City. This study emphasized in putting the customer first, providing service democratically instead of adopting many e-government innovations. 
Co-Authors A Zarkasi Ahmad Baidawi Ansorullah Ansorullah Citra Darminto Dedi Irawan Deki Azhari Dimas Rizal Hapsa Hapsa Hartati Hartati Irwandi Irwandi Iswandi Iswandi jefri marivick M. Yusuf Mar Atun Saadah Muhammad Aldi Saidina Usman Sinta Yusuf Suci Pratiwi, Cholillah Syamsir Syamsir Yasin Abdul Haq