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All Journal JKBM (JURNAL KONSEP BISNIS DAN MANAJEMEN) LIABILITIES (JURNAL PENDIDIKAN AKUNTANSI) AMALIAH: JURNAL PENGABDIAN KEPADA MASYARAKAT Management Studies and Entrepreneurship Journal (MSEJ) Journal Economy And Currency Study (JECS) ARBITRASE: JOURNAL OF ECONOMICS AND ACCOUNTING Jurnal Bisnis Mahasiswa Jurnal Pengabdian Masyarakat Tjut Nyak Dhien Prioritas : Jurnal Pengabdian Kepada Masyarakat International Journal of Economics (IJEC) Jurnal Ekonomi, Manajemen, Akuntansi All Fields of Science Journal Liaison Academia and Sosiety Journal Liaison Academia and Society Jurnal Ilmu Manajemen Dan Kewirausahaan (JIMK) PEDAMAS (Pengabdian Kepada Masyarakat)
Suhaila Husna Samosir
Fakultas Ekonomi, Universitas Muslim Nusantara Alwashliyah Medan, Medan, Indonesia
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Journal : International Journal of Economics (IJEC)

 1 
The Effect of Schedule, Rate and Passenger Complaints on Consumer Decisions Using the Bus Fleet of PT. ALS (Introduction to Sumatra) Irwansyah; Suhaila Husna Samosir
International Journal of Economics (IJEC) Vol. 1 No. 1 (2022): January-June 2022
Publisher : PT Inovasi Pratama Internasional

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (225.805 KB) | DOI: 10.55299/ijec.v1i1.68

Abstract

This study aims to analyze the effect of schedules, fares and passenger complaints on consumer decisions to use the PT. ALS. The method used in this research is quantitative. The population in this study is ALS bus passengers with a total of 11,655 people using the ALS bus fleet for the last 3 months starting from December 2021 - February 2022. In this study, samples were taken using the Slovin formula, and using a probability sampling technique, namely proportionate stratified random sampling. The total number of respondents in this study were 101 consumers. The analytical method used is multiple linear regression method using SPSS Version 25.00 program. The results obtained from the coefficient value of 0.293, where the value of t-count > t-table (3.637 > 1.6602) and a significant value of 0.000 is smaller than 0.05, meaning that the schedule has a significant effect on consumer decisions, then Ha1 is accepted. The calculated F value is 70.779. With = 5%, dk of numerator: 4, dk of denominator: 101-3-1 (5%; 2; 97; Ftable 2.47) obtained F table value of 2.47. From this description it can be seen that F arithmetic (70,779) > F table (3,15), and a significance value of 0.000 <0.05, it can be concluded that the third hypothesis is accepted, meaning that the Schedule Variable (X1 ) , Tariff ( X2 ) and Passenger Complaints (X 3 ) have a simultaneous (simultaneous) effect on the Consumer Decision Variable (Y).
Co-Authors Abd. Rasyid Syamsuri Ainun Ainun Ari Setiawan Dita Deviana Fadhilah Diva Yuana Putri DWI SURYANTO Emelia Rahmadany Putri Gami Emelia Rahmadany Putri Gami Irwansyah Irwansyah Mayang Sari Lubis Mhd. Dani Habra Muhammad Fajar Muhammad Rizaldy Wibowo Munawaroh Mutawaqil Bilah Tumanggor Nirwana Br. Bangun Nur'ain Harahap Nur'ain Harahap Nurain Harahap Nurain Harahap Ova Novi Irama Rukmini Rukmini Rukmini Rukmini Ryki Andika Shita Tiara Shita Tiara Sutri Novika Tria Anjani Wan Dian Safina