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All Journal Journal of Management and Social Sciences International Journal of Economics and Management Research
Bagus Setiawan
Universitas Negeri Malang
Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Social Sciences Transportation

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THE EFFECT OF SERVICE QUALITY ON INDIHOME CUSTOMER SATISFACTION AT PT. TELKOM AKSES MALANG Bagus Setiawan; Adelia Rahma; Ery Tri Djatmika Rudijanto Wahju Wardhana; Puji Handayati; Mohammad Rofiudin; Achmad Barizi
International Journal of Economics and Management Research Vol. 1 No. 3 (2022): Desember: International Journal of Economics and Management Research
Publisher : Politeknik Pratama Porwokerto

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (1362.129 KB) | DOI: 10.55606/ijemr.v1i3.43

Abstract

This study aims to determine the effect of Service Quality on Indihome Customer Satisfaction at PT. Telkom Access Malang, and how much influence the Service has on Indihome Customer Satisfaction at PT. Telkom Access Malang. The factor tested in this study is service quality as an independent variable. While customer satisfaction as the dependent variable. The research method used in this research is a quantitative descriptive method. The population in this study are IndiHome Malang provider customers. The sampling technique used in this study was purposive sampling, where the sample was selected based on certain considerations with a sample size of 100 people. While the analytical method used in this study is linear and multiple regression analysis at a significance level of 5%. The program used in analyzing the data uses the Statistical Package for Social Sciences (SPSS) Ver. 18.00. The test results show that physical evidence, reliability, responsiveness, assurance and empathy partially and simultaneously have a significant effect on customer satisfaction of IndiHome Malang Providers. The results showed that service quality including physical evidence, reliability, responsiveness, assurance and empathy had an influence on customer loyalty, meaning that to maintain customer loyalty one must pay attention to the 5 service quality factors, one must determine the concept of good service, for example trying to meet needs and wants as well as provide convenience for consumers who enjoy the service. Customer satisfaction with services is the key to success, not only in the short term, but sustainable excellence
Problems in Family Business : Systematic Literature Review (SLR) Amenah Amenah; Maghfiroh Maghfiroh; Ludi Wishnu Wardana; Aniek Indrawati; Bagus Setiawan
Journal of Management and Social Sciences Vol. 2 No. 2 (2023): May : Journal of Management and Social Sciences
Publisher : Sekolah Tinggi Ilmu Administrasi Yappi Makassar Jl. Sumba no 46, Kota Makassar, Sulawesi Selatan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55606/jimas.v2i2.273

Abstract

This family business is very important for survival and influential in the country, the high unemployment rate that exists in this country makes family business one of the opportunities in creating jobs. Several studies on family businesses have noted the very significant role of family businesses in a country's economic growth. Gender roles in family companies, especially in Indonesia, are very important. In addition to gender, there are other indicators related to problems in a family business, from several articles that have been found including business strategy, communication and the role of a woman in a family business. From several articles reviewed, the majority of the research used a qualitative approach in discussing problems in family businesses. This is because in this theme detailed research is needed through interviews conducted with respondents who know and have a family business.
Success of Business Management Education in the Family: Systematic Literature Review (SLR) Sriarianie Sriarianie; Hanik Munaddifah; Tita Ratnawati; Ludi Wishnu Wardana; Aniek Indrawati; Bagus Setiawan
Journal of Management and Social Sciences Vol. 2 No. 2 (2023): May : Journal of Management and Social Sciences
Publisher : Sekolah Tinggi Ilmu Administrasi Yappi Makassar Jl. Sumba no 46, Kota Makassar, Sulawesi Selatan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55606/jimas.v2i2.274

Abstract

There are various kinds of business applications in this country, including one of them is a business in the family. Business management education in the family is very important to ensure the survival of each family member. This research is a systematic literature review (SLR) that discusses the success of business education and management in the family. Literature study research is a process or activity of collecting data from various literatures such as books and journals to compare the results of one research with another. There are 10 articles related to the success of business management education in the family, these 8 journals will be used in answering the next problem formulation. From several articles that have been reviewed, there are several determining factors for the success of business management education in the family including Market Assessment, Understanding Customer Satisfaction, Understanding Innovation Development, and Being Able to Find Appropriate Human Resources.
Problems of Business Education in High School Students : Systematic Literature Review (SLR) Shofia Azahra; Akha Anis Fitriah; Nurul Wahyuni; Ludi Wishnu Wardana; Aniek Indrawati; Bagus Setiawan; Dieva Zahrohtu Anfi
Journal of Management and Social Sciences Vol. 2 No. 2 (2023): May : Journal of Management and Social Sciences
Publisher : Sekolah Tinggi Ilmu Administrasi Yappi Makassar Jl. Sumba no 46, Kota Makassar, Sulawesi Selatan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55606/jimas.v2i2.275

Abstract

Business education should have started from the beginning of education, one of which is at the high school level. Currently in Indonesia itself, entrepreneurship subjects are also one of the subjects that must be taken by high school students. This research is a systematic literature review (SLR) that discusses business education problems in high school students. Literature study research is a process or activity of collecting data from various literatures such as books and journals to compare the results of one research with another. There are 10 articles related to business education problems in high school students, these 7 journals will be used in answering the next problem formulation. From several articles that have been reviewed, there are several determinants of business education problems in high school students including the influence of the school environment, community environment and lack of student knowledge and students' emotional attitudes.
Co-Authors Achmad Barizi Adelia Rahma Akha Anis Fitriah Amenah Amenah Aniek Indrawati Dieva Zahrohtu Anfi Ery Tri Djatmika RWW Hanik Munaddifah Ludi Wishnu Wardana Maghfiroh Maghfiroh Mohammad Rofiudin Nurul Wahyuni Puji Handayati, Puji Shofia Azahra Sriarianie Sriarianie Tita Ratnawati