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All Journal AKMENIKA Jurnal Ilmu Manajemen Retail Universitas Muhammadiyah Sukabumi (JIMAT UMMI) International Journal of Management Science and Information Technology (IJMSIT) Seandanan: Jurnal Pengabdian pada Masyarakat Journal of Management and Digital Business Empowerment Journal UPY Business and Management Journal Jurnal Ilmu Kesehatan dan Gizi
Ilham Karin Rizkiawan
Universitas 'Aisyiyah Surakarta
Humanities Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Health Professions Languange, Linguistic, Communication & Media Public Health Social Sciences Other

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Journal : Jurnal Ilmu Manajemen Retail Universitas Muhammadiyah Sukabumi (JIMAT UMMI)

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PENGARUH KUALITAS PELAYANAN DAN KEPERCAYAAN TERHADAP LOYALITAS PELANGGAN PADA BANK SYARIAH INDONESIA CABANG VETERAN SURAKARTA ilhamkarin ilhamkarin
Jurnal Ilmu Manajemen Retail Universitas Muhammadiyah Sukabumi Vol. 3 No. 1 (2022): Jurnal Ilmu Manajemen Retail (JIMAT) Universitas Muhammadiyah Sukabumi
Publisher : Fakultas Ekonomi Universitas Muhammadiyah Sukabumi

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37150/jimat.v3i1.1487

Abstract

This study aims to analyze the influence of service quality, trust to customer loyalty at Bank Syariah Indonesia Veteran Surakarta Branch. The sample in this study amounted to 100 customers of Bank Syariah Indonesia Veteran Surakarta branch. Bank using a questionnaire for data collection. The sampling technique is a non probability sampling method. Data analysis techniques using multiple linear regression analysis. The results of this study indicate that: Service quality, trust have a significant influence on customer loyalty.
Co-Authors Aulia Uswatun Aulia Uswatun Khasanah Dela Puspita Dela Puspitasari Doni Hermansyah Fahman Hadi Fahman Fahman Hadi Utomo Frendy Wibowo Husnaa Dian Puspita Muhlizardy Muhlizardy Multi Sari Dewi Nannyk Widyaningrum Pradita Nindya Aryandha Putranti, Latifah Rony Adi Kurniawan Uli Yuniarti Yunuarti Yunuarti Zuhani Dwi Prasetyo