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All Journal Jurnal Kesehatan Masyarakat IKRA-ITH Humaniora : Jurnal Sosial dan Humaniora The Southeast Asian Journal of Midwifery JKM (Jurnal Kebidanan Malahayati) Genius Midwifery Journal Jurnal Medika Nusantara
Yanti Herawati
STIKes Dharma Husada
Education Health Professions Nursing Public Health Social Sciences Other

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Journal : IKRA-ITH Humaniora : Jurnal Sosial dan Humaniora

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Kompetensi Komunikasi Customer Service Sebagai Pendukung Kepuasan Nasabah Yanti Herawati; Siti Komsiah
IKRA-ITH HUMANIORA : Jurnal Sosial dan Humaniora Vol 6 No 1 (2022): IKRAITH-HUMANIORA Vol 6 No 1 Maret 2022
Publisher : Universitas Persada Indonesia YAI

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Abstract

This research is motivated by the interest of researchers to examine the influence ofcustomer service communication competence on customer satisfaction with the researchobject of Bank Central Asia KCP Pondok Ungu. The purpose of this study was to determinethe magnitude of the influence of customer service communication competence on customersatisfaction. This research uses The Excellent of PR theory. The research method used isquantitative with an explanatory approach. The population in this study were 101customers of BCA KCP Pondok Ungu. The sampling technique used is non-probability withthe accidental sampling method. The results showed that the influence of customer servicecommunication competence on customer satisfaction was 67.2%, then 32.8% wasinfluenced by other things that were not included in this study.
Co-Authors Aulia Ridla Fauzi Dian Purnama Sari Dyah Triwidiyantari Ira Kartika Ira kartika Kartika, Ira Neli Sunarni Oktarina Sri Iriani R. Nety Rustikayanti Rosita Rosita Rustikayanti, R Nety Siti Komsiah Sri Wulan Ratna Dewi Surtimanah, Tuti