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Journal : Conference on Innovation in Health, Accounting, and Management Sciences Proceeding

Analisis Tingkat Kepuasan Layanan Pendaftaran Online Rumah Sakit di Surakarta Jeremia Junius Paladang; Didik Setyawan; Nang Among Budiadi
Conference on Innovation in Health, Accounting and Management Sciences (CIHAMS) Vol. 1 (2020): Proceeding 1st Setia Budi Conference on Innovation in Health, Accounting, and Managem
Publisher : Conference on Innovation in Health, Accounting and Management Sciences (CIHAMS)

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (466.097 KB) | DOI: 10.31001/cihams.v1i.12

Abstract

Studi ini bertujuan menguji tingkat kepuasan penggunaan aplikasi pendaftaran online rumah sakit yang dipengaruhi oleh usaha yang diharapkan dan kinerja yang diharapkan disebabkan adanya kepercayaan individu dengan pengalaman sebagai pemoderasinya. Fenomena yang terja di rumah sakit sudah menyediakan aplikasi pendaftaran online yang memudahkan masyarakat untuk berencana berkunjung ke rumah sakit namun belum dimanfaatkan dengan baik. Penelitian ini adalah menggunakan pendekatan survey. Teknik pengambilan sampel adalah purposive sampling dengan populasi masyarakat di Surakarta yang menggunakan aplikasi pendaftaran online di rumah sakit sebanyak 120 responden. Pengujian alat ukur menggunakan aplikasi SPSS. Pengujian hipotesis dilakukan dengan menggunakan Structural Equation Model (SEM) menggunakan program AMOS. Hasil penelitian menunjukkan bahwa: kepercayaan berpengaruh signifikan terhadap terhadap kinerja diharapkan dan usaha diharapkan. Kinerja yang diharapkan mempunyai pengaruh terhadap kepuasan. Namun usaha yang diharapkan tidak berpengaruh terhadap kepuasan. Pengalaman mempunyai peran dalam memoderasi hubungan usaha yang diharapkan dan kinerja yang diharapkan terhadap kepuasan. Hasil ini memberikan makna bahwa untuk membentuk kepuasan layanan aplikasi pendaftaran online rumah sakit dibentuk adanya kinerja yang diharapkan disebabkan adanya kepercayaan dengan pengalaman sebagai pemerkuatnya.
ANALISIS FAKTOR-FAKTOR YANG BERPENGARUH PADA KESETIAAN PASIEN DI RUMAH SAKIT SURAKARTA Amelia Putri; Waluyo Budi Atmoko; Nang Among Budiadi
Conference on Innovation in Health, Accounting and Management Sciences (CIHAMS) Vol. 1 (2020): Proceeding 1st Setia Budi Conference on Innovation in Health, Accounting, and Managem
Publisher : Conference on Innovation in Health, Accounting and Management Sciences (CIHAMS)

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (143.809 KB) | DOI: 10.31001/cihams.v1i.35

Abstract

This research is pur posed to testing the loyalty of the ppatients that affected by pat ients satisfaction through commitment mediation, confiedence, and hospital image that moderating the relationship between consumer satisfactions and confidences. Data obtained from questionraires that shared to hospitalized patients at Hermina Hospital. The collecting samples technique used the pur posive sampling technique with 200 patient respondents that hospitalized at Hermina Hospital. Hypothetical test were done by using SEM analytic and Regression. This research shows that commitment are significantly affect patien loyalties, loyalties variable significantly affect commitment, variable isn’t moderating the connection between patient satisfactions th atpatient loyalties obliquely affected by patient satisfactions through commitment mediation.
ANTESEDEN DAN KONSEKUENSI EKUITAS MEREK DALAM INDUSTRI LABORATORIUM KLINIK Bella Esty Pratiwi; Waluyo Budi Atmoko; Nang Among Budiadi
Conference on Innovation in Health, Accounting and Management Sciences (CIHAMS) Vol. 1 (2020): Proceeding 1st Setia Budi Conference on Innovation in Health, Accounting, and Managem
Publisher : Conference on Innovation in Health, Accounting and Management Sciences (CIHAMS)

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (144.096 KB) | DOI: 10.31001/cihams.v1i.39

Abstract

The aim of the research was tested the effect of brand equity on consumer response. Good consumer response can increase the brand equity of the clinical laborator y, thereby being able to strengthen the customers intention to re-conduct a health check. The Data obtained through questionnaires distributed online, consisting of five Surakarta cluster areas namely Jebres, Laweyan, Banjarsari, Pasar kliwon, Serengan. Sampling technique used was non probability sampling with a population of 200 respondents in the Budi sehat clinic laborator y in Surakarta. Hypothesis test using by SEM. The study found results: (1) brand image has a significant effect on brand equity, (2) brand equity has a significant effect on brand preference, (3) brand equity has asignificant effect on revicite intention, (4) brand awareness has no effect on brand equity, (5) perceived qualit y has no effect on brand equity, and (6) brand loyalty has no effect on brand equity.
PENGARUH KEPEMIMPINAN AUTENTIK TERHADAP MANAJEMEN KESALAHAN YANG DIMEDIASI OLEH MODAL Defita Sartika Asih; Nang Among Budiadi; Sugiyarmasto .
Conference on Innovation in Health, Accounting and Management Sciences (CIHAMS) Vol. 1 (2020): Proceeding 1st Setia Budi Conference on Innovation in Health, Accounting, and Managem
Publisher : Conference on Innovation in Health, Accounting and Management Sciences (CIHAMS)

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (143.825 KB) | DOI: 10.31001/cihams.v1i.40

Abstract

his study aims to test psychological capital mediates the relationship between authentic leadership and error management. Authentic leadership on psychological capital, psychological capital on error management, and authentic leadership on error management. The data were obtained from the questionnaires distributed to Hospital employees Jiwa Surakarta and Hospital PKU Muhammadiyah Surakarta. The sampling technique used was cluster sampling with 159 respondents from the hospital employees population. The hypothesis test was used by using regretion test the SPSS 18 program. The results of the study indicate that the authentic leadership significantly affect on the error management, psychological capital significantly affect error management, authentic leadership significantly affect psychological capital, so that the psychological capital is strongly re inforced by the relationship between authentic leadership and error management.
PENGARUH PERSEPSI POLITIK ORGANISASIONAL TERHADAP KEPUASAN KERJA YANG DIMODERASI KETRAMPILAN POLITIK Fauziah Jahra Cintana; Nang Among Budiadi; Sugiyarmasto .
Conference on Innovation in Health, Accounting and Management Sciences (CIHAMS) Vol. 1 (2020): Proceeding 1st Setia Budi Conference on Innovation in Health, Accounting, and Managem
Publisher : Conference on Innovation in Health, Accounting and Management Sciences (CIHAMS)

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (144.065 KB) | DOI: 10.31001/cihams.v1i.44

Abstract

The purpose of this study is to examine the effect of organizational political perceptions on job satisfaction moderated by political skills. This research is important because it is able to examine the significance of the relationship between organizational political perceptions and political skills on job satisfaction. This research uses survey research methods through questionnaires. The objectof research is all hospital employees in the city of Surakarta with a sample of 159 respondents. Sampling in this study using the probability sampling method. The analytical tool used in this study is simple linear regression while the moderating analysis tool uses regression analysis tools. The results showed H1 had a significant relationship while H2 did not have a significant relationship. These results give the sense that organizational political perceptions affect job satisfaction. While political skills as a moderator between organizational political perceptions do not affect job satisfaction.
NIAT PERILAKU MENGGUNAKAN APLIKASI KESEHATAN GRAB HEALTH SELAMA MASA PANDEMIK COVID-19 Maria Lusia Viany Noel; Didik Setyawan; Nang Among Budiadi
Conference on Innovation in Health, Accounting and Management Sciences (CIHAMS) Vol. 1 (2020): Proceeding 1st Setia Budi Conference on Innovation in Health, Accounting, and Managem
Publisher : Conference on Innovation in Health, Accounting and Management Sciences (CIHAMS)

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (144.357 KB) | DOI: 10.31001/cihams.v1i.51

Abstract

This research aims to examine the effect of behavioural intention using the Grab Health application during the Covid19 pandemic. Data was obtained from questionnaires were distributed to the general public who use health applications Grab Health. The sampling technique used is non probability sampling, that is convenience sampling technique. The sample used in the study was 200 respondents who used the health applications Grab Health. Hypothesis testing is done by the Structural Equation Modeling (SEM) analysis method using the AMOS program. The results of this research indicate that attitudes have a significant effect on behavioral intentions, positive perceptions of perceived enjoyment are significant to attitudes, social influences have a significant influence on attitudes, and perceptions of vulnerability do not significantly influence attitudes in the use of health applications Grab Health
PENGARUH PELATIHAN TERHADAP PEMENUHAN KONTRAK PSIKOLOGIS DIMODERASI OLEH ORIENTASI RELASIONAL INDIVIDU Vania Talesia; Nang Among Budiadi; Sugiyarmasto .
Conference on Innovation in Health, Accounting and Management Sciences (CIHAMS) Vol. 1 (2020): Proceeding 1st Setia Budi Conference on Innovation in Health, Accounting, and Managem
Publisher : Conference on Innovation in Health, Accounting and Management Sciences (CIHAMS)

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (143.745 KB) | DOI: 10.31001/cihams.v1i.61

Abstract

This study aims to examine the effect of training on psychological contract fulfillment as moderated by the individual's relational orientation. The data were obtained from the questionnaires distributed to employees Jiwa Hospital of Surakarta and PKU Muhammadiyah Hospital of Surakarta. The sampling technique used is cluster sampling with a population of 149 hospital employees. Hypothesis testing is performed using regression analysis using SPSS 18. The results of this study indicate that training has a significant effect on psychological contract fulfillment and relationship orientation moderates the relationship between training and psychological contract fulfillment.