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All Journal (JDAB) Jurnal Dinamika Administrasi Bisnis
Ni Made Pratiwi, Ni Made
Jurusan Teknologi Hasil Perikanan Fakultas Pertanian Universitas Sriwijaya, Indralaya, Ogan Ilir 30662 Sumatera Selatan Telp./Fax. (0711) 580934
Decision Sciences, Operations Research & Management Social Sciences

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Pengaruh Corporate Social Responsibility (Diversity, Employee Support, dan Environment) Terhadap Employee Performance Bank BRI Kantor Cabang Surabaya Pahlawan Adhistamala, Adhistamala; Pratiwi, Ni Made; Mulyati, Awin
Jurnal Dinamika Administrasi Bisnis Vol 7 No 2 (2021): Jurnal Dinamika Adminstrasi Bisnis
Publisher : Universitas 17 Agustus 1945 Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30996/jdab.v7i2.5866

Abstract

Good corporate governance in the implementation of Corporate Social Responsibility to be realized in the fulfillment of human rights whose results can be directly enjoyed by employees. To facilitate data collection, techniques are needed in making questionnaires that will be distributed to respondents. In this study, the data collection technique used is through a questionnaire using a Likert Scale which is a psychometric scale in the research questionnaire. The regression coefficient of the negative value Diversity variable states that there is no significant increase in employee performance through the variable Diversity. The regression coefficient for the Employee Support variable is positive, stating that there is a significant increase in Employee Performance through the variable Employee Support. The positive Environment variable regression coefficient states that there is a significant increase in Employee Performance through the variable Environment. The results of this study indicate that the three independent variables have an influence on the dependent variable if tested simultaneously, but one of the three variables doesn’t have a strong influence, namely the Diversity variable.Keywords: Corporate Social Responsibility Diversity, Employee Support, Environment, Employee Performance.
Analisis Pelaksanaan Good Corporate Governance Terhadap Kinerja Keuangan Pada PT. Kedawung Setia Industrial, Tbk Di Surabaya Cristanto, Efrem; Nasution, ute Chairus; Pratiwi, Ni made
Jurnal Dinamika Administrasi Bisnis Vol 7 No 2 (2021): Jurnal Dinamika Adminstrasi Bisnis
Publisher : Universitas 17 Agustus 1945 Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30996/jdab.v7i2.5867

Abstract

This research aims to try how the connection between good corporate governance and variables (institutional ownership, managerial ownership, and Independent commissioning board) towards variable financial performance (return on assets). Application of good corporate governance for company is expected to be able to create the harmony of interests and preventing the appearance of confict, so that a good financial performance is able to reach by the company. The company management need to supervised and controlled to ensure company management is in accordance with the rules so that the harmony of interests be created between the company management and the stockholder so that will able to decrease the probability of interest conflict to be appearing. Whereas the company's financial performance assessment is important to be done whether by the management, stockholder or the government. The objective of the company's financial is to motovate the employee in achieving the organisation's goal and in obeying the preordained standards of behavior, in order to get the desirable actions and results. The type of research which was used is the quantitative research with deductive-inductive approach. This research use the seconday data from the annual financial report of PT. Kedawung Setia Industrial, Tbk registered to the indonesian stock exchange in 2018-2020. The sampling that the author uses a method of research the study of documentation by obtaining data and information in a book form, archive, document, numeric writing and pictures in a report as well as information that could support research. The data analysis technique uses descriptive method that used to analyze data by describing or depicturing data that has been collected in accordance without intending to draw conclusions that apply to general or generalization. The research's result shows good corperate governance (institutional ownership, managerial ownership, and Independent commissioning board) does not take effect to financial performance (return on assets).Keywords : Good Corporate governance, Financial performance
Pengaruh Customer Relationship Management (CRM), Desain Produk dan Kualitas Pelayanan terhadap Kepuasan Pelanggan Swarovski Galaxy Mall Surabaya Safitri, Elly Dwi; Pratiwi, Ni Made; Maduwinarti, Ayun
Jurnal Dinamika Administrasi Bisnis Vol 7 No 2 (2021): Jurnal Dinamika Adminstrasi Bisnis
Publisher : Universitas 17 Agustus 1945 Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30996/jdab.v7i2.5868

Abstract

ABSTRACTCustomers are one of the valuable assets for the company, especially because loyal customers tend to have a fairly high commitment to the level of customer satisfaction. Maintaining customer satisfaction is not easy nowadays because there are many competitors in the same field. Thus, conditions like this make the company always evaluate feedback from customers so that the company can retain customers. So the author is interested in the research title "The Influence of Customer Relations Management (CRM), Product Design and Service Quality on Customer Satisfaction at Swarovski Galaxy Mall Surabaya. The purpose of this study to determine the effect of Customer Relationship Management (CRM), product design, service quality on customer satisfaction in buying Swarovski in Galaxy Mall Surabaya. This research is quantitative approach. Samples method using a purpose sample techniq that is determine samples with consideration or certain criteria. The number  samples for this researches are 100 respondent. The data coleccting technique is questionaire by Google Drive Form in order fielled by respondent. This research shows the results that Customer Relationship Management (CRM), product design, service quality have a positive and significant effect on customer satisfaction. Keywords: Customer Relationship Management (CRM), design product, and service quality, customer satisfaction.
Analisis Komparasi Brand Trust Dan Brand Awareness Terhadap Loyalitas Konsumen Pada Produk Kosmetik MS GLOW Dan Naavagreen Di Surabaya Savitri, Septiani; Pratiwi, Ni Made; Pujianto, Agung
Jurnal Dinamika Administrasi Bisnis Vol 7 No 2 (2021): Jurnal Dinamika Adminstrasi Bisnis
Publisher : Universitas 17 Agustus 1945 Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30996/jdab.v7i2.5875

Abstract

ABSTRACT            The use of cosmetics has become an inseparable part of human life. Cosmetics are used as care products to maintain health and beautify themselves, the development of cosmetic products is also very fast. This is evidenced by the emergence of various types of cosmetic products with various brands. This study uses quantitative methods with survey research using a questionnaire as an instrument. The population in this study were all women and men who used MS GLOW and Naavagreen in Surabaya. The research sample used a non-probability sampling method with purposive sampling from 96 respondents. The data analysis technique used to answer the hypothesis is the independent sample t test. The results of this study indicate that all independent variables, namely Brand Trust and Brand Awareness, have differences in the dependent variable of Consumer Loyalty. The significant value of the Brand Trust variable is 0.000, followed by the Brand Awareness variable which has a value of 0.000 and the last variable dependent Consumer Loyalty has a significance value of 0.000. All variables have a significance value <0.05. which means that all independent variables Brand Trust and Brand Awareness have differences in Consumer Loyalty of MS GLOW and Naavagreen cosmetic products.Keywords: Brand Trust, Brand Awareness, Consumer Loyalty.
Co-Authors Adhistamala, Adhistamala Ayun Maduwinarti Cristanto, Efrem Mulyati, Awin Nasution, ute Chairus Pujianto, Agung Safitri, Elly Dwi Savitri, Septiani