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All Journal Jurnal Ilmiah Manajemen dan Bisnis (JIMB) Al-Kharaj: Jurnal Ekonomi, Keuangan & Bisnis Syariah
Fakhri Mujahid Maolani
Universitas Singaperbangsa Karawang
Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Industrial & Manufacturing Engineering Social Sciences Other

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Pengaruh Kualitas Pelayanan dan Citra Toko Terhadap Kepuasan Konsumen Fotocopy di Kota Cirebon Fakhri Mujahid Maolani; Karoma Nur Imaya; Anita Anita; Indah Indah
Al-Kharaj : Jurnal Ekonomi, Keuangan & Bisnis Syariah Vol 5 No 6 (2023): Al-Kharaj: Jurnal Ekonomi, Keuangan & Bisnis Syariah
Publisher : Research and Strategic Studies Center (Pusat Riset dan Kajian Strategis) Fakultas Syariah IAI Nasional Laa Roiba

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (934.782 KB) | DOI: 10.47467/alkharaj.v5i6.3697

Abstract

This study aims to determine, explain, and analyze the effect of service quality and store image on photocopier customer satisfaction in Cirebon City. This study uses a verification analysis method with a quantitative approach. The population in this study were photocopy consumers in Cirebon City, a sample of 96 respondents was calculated using the hair method. The sampling technique used in this study was accidental sampling, namely taking respondents at random who were suitable as research samples. The analysis technique used in this study is multiple linear regression analysis. The results showed that there was a partial or simultaneous influence between service quality and store image on photocopier customer satisfaction in the city of Cirebon. Keywords: Service quality; Store Image; Consumer Satisfaction
The Influence Analysis Position on The Employee Performance of SMK PGRI Telagasari Karawang Regency Fakhri Mujahid Maolani; Solehudin Solehudin
Jurnal Ilmiah Manajemen dan Bisnis Vol 9, No 2 (2023): Jurnal Ilmiah Manajemen dan Bisnis
Publisher : Universitas Mercu Buana

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.22441/jimb.v9i2.20585

Abstract

This study aims to determine, analyze, and explain the effect of job analysis on the employee’s performance of SMK PGRI Telagasari Karawang. This research uses descriptive analysis and verification methods with a quantitative approach. The population in this study were users of SMK PGRI Telagasari Karawang Regency, the sample in this study was 85 respondents. The sampling technique used in this research is a saturated sample, namely taking respondents using the population as the research sample. The analysis technique used in this study is multiple linear regression analysis. The results showed that there was a significant effect of job analysis on employee performance at SMK PGRI Telagasari, Karawang Regency. The magnitude of the influence of job analysis on the performance of employees of SMK PGRI Telagasari Karawang Regency is 89.4%. While the remaining 10.6% is explained by other factors not examined in this study.
Co-Authors Anita Anita Indah Indah Karoma Nur Imaya Solehudin