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All Journal Jurnal Abdimas BSI: Jurnal Pengabdian Kepada Masyarakat Jurnal Ecodemica : Jurnal Ekonomi Manajemen dan Bisnis Jurnal Pendidikan Ekonomi (JURKAMI) Ekono Insentif Altasia : Jurnal Pariwisata Indonesia Jurnal Pengabdian kepada Masyarakat Nusantara (JPkMN) Jurnal Sains Manajemen Service Management Triangle : Jurnal Manajemen Jasa JOMPA ABDI: Jurnal Pengabdian Masyarakat
Riris Roisah, Riris
Universitas Adhirajasa Reswara Sanjaya
Humanities Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Environmental Science Languange, Linguistic, Communication & Media Social Sciences Other

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Journal : Jurnal Pendidikan Ekonomi (JURKAMI)

 1 
PENGARUH KUALITAS PELAYANAN TERHADAP KEPUASAN KONSUMEN PADA APLIKASI KAI ACCESS MELALUI VARIABEL INTERVENING MINAT BELI Aldi Priyansah; Adi Suparwo; Riris Roisah
Jurnal Pendidikan Ekonomi (JURKAMI) Vol 8, No 1 (2023): JURKAMI
Publisher : STKIP Persada Khatulistiwa Sintang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31932/jpe.v8i1.1935

Abstract

This study aims to determine the state of Service Quality, Consumer Satisfaction, and Purchase Interest and to find out the influence of Service Quality on Consumer Satisfaction with Online Ticket Purchase Interest as an Intervening Variable in the Bandung City KAI Access Application, both partly or simultaneously. The technique used in this study is descriptive and verification with a quantitative approach. The populace used in this take look were users of the KAI Access application, totaling 100 respondents using the no-probability sampling technique, purposive sampling. The verification analysis uses path analysis. Based on The outcomes of the study, it was found that Service quality effective and extensive impact direct effect on consumer satisfaction. Service quality has an effective and extensive impact on direct effect on buying interest. Consumer pleasure has an effective and significant direct impact on buying interest, primarily based totally on the results of research that companies that provide excellent and high-satisfactory offerings without delay feel the blessings provided so that consumers can choose the quality of offerings provided by the company provides satisfaction so that it will increase buyer interest
Co-Authors Adi Suparwo Adit Thia Santika Aldi Priyansah Ali Amran Amirul Mukminin Andy Trijumansyah Ani Solihat Dini Rahmawati Dwiza Riana Fitriyani Fitriyani Iis Iskandar Iis Iskandar, Iis Ikhwan Septiawan Isah Aisyah Isah Aisyah, Isah Komalasari, Yunika Lukmanul Hakim Lumanul Hakim Maulana, Nela Lingga Al Islami Mutia, Evlin Riska Mutiara Al-Biru Nebil Maulid Suhe Nela Lingga Al Islami Maulana Nita Yunita Ria Yuli Angliawati Ridwan Mahanka Rizky Hakiki Rofily Putriyandari Sri Dewi Setiawati Wina Dianita Wulan Yuliyana, Wulan Yulia Meliawati Zaskya Ansiya Ahha