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All Journal RESLAJ: RELIGION EDUCATION SOCIAL LAA ROIBA JOURNAL Innovative: Journal Of Social Science Research
Eka Elviani Srilestari
Universitas Sultan Ageng Tirtayasa
Religion Humanities Computer Science & IT Economics, Econometrics & Finance Education Law, Crime, Criminology & Criminal Justice Public Health Social Sciences Other

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Komunikasi Pelayanan Terpadu Berbasis Mal Pelayanan Publik di Kota Tangerang Selatan Sonny Fidrian; Idi Dimyati; Ail Muldi; Eka Elviani Srilestari
Innovative: Journal Of Social Science Research Vol. 3 No. 4 (2023): Innovative: Journal Of Social Science Research
Publisher : Universitas Pahlawan Tuanku Tambusai

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31004/innovative.v3i4.4007

Abstract

Mal Pelayanan Publik merupakan tempat terlaksananya kegiatan penyelenggara layanan publik baik barang ataupun jasa pada suatu tempat dalam rangka menyediakan pelayanan yang cepat, mudah, dan akuntabel. Atas amanat KemenpanRB Kota Tangerang Selatan menyelenggarakan Mal Pelayanan Publik. Penelitian ini berlokasi di Mal Pelayanan Publik di Dinas Penanaman Modal Pelayanan Terpadu Satu Pintu (DPMPTSP) Kota Tangerang Selatan, Provinsi Banten. Metode penelitian yang digunakan adalah kualitatif. Dengan pendekatan teori strategi kesopanan dan model pelayanan prima. Pengumpulan data mengguanakan teknik wawancara mendalam, observasi dan dokumentasi. Data dianalisis menggunakan analisis deskriptif kualitatir. Penelitian ini memperoleh hasil, dalam menerima keluhan/pengaduan Mal Pelayanan Publik Kota Tangerang Selatan sudah baik dengan melakukan pendekatan tiga pokok pelayanan perima dan hambatan dalam proses komunikasi Mal Pelayanan Publik Kota Tangerang Selatan termasuk kedalam hambatan teknis dan perilaku.
Rutinitas Kerja Jurnalis Media Online Dalam Pikiran Rakyat Media Network Yuliawati ,; Nia Kania Kurniawati; Yoki Yusanto; Eka Elviani Srilestari
Reslaj : Religion Education Social Laa Roiba Journal Vol 6 No 3 (2024): Reslaj: Religion Education Social Laa Roiba Journal
Publisher : LPPM Institut Nasional Laa Roiba Bogor

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47467/reslaj.v6i3.5192

Abstract

This study discusses the routine of journalists in producing news in online media that is based on the Pikiran Rakyat Media Network, namely Serangnews.pikiran-rakyat.com and Kabarbanten.pikiran-rakyat.com. the research is motivated by the rise of online media that join in one company carrying the concept of collaborative economy. The focus of the problems analyzed is the process of selecting issues, choosing sources and word selection in news production by journalists, communicative events in the newsroom to the editorial gatekeeping process. The research method used is qualitative research, with ethnographic methods newsroom. Researchers used Shoemaker & Reese's hierarchy of influence theory to find out what influences media content as a result of routines in the newsroom. Determination of informants using purposive sampling techniques. The results obtained that the routine of journalists in producing content is influenced by the level of individuals and media routines. But the most influential factors are at the organizational level. Because it is related to the company's policy to produce content that can generate a lot of good profits for the Serangnews editorial team.mind-people journalists and Kabarbanten.pikiran.rakyat.com as well as for PRMN as the parent company. Keywords: Mass Communication, Online Media, PRMN, news Attack, News banten.
Co-Authors Ail Muldi Idi Dimyati Nia Kania Kurniawati Sonny Fidrian Yoki Yusanto Yuliawati ,