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All Journal Jurnal Indonesia : Manajemen Informatika dan Komunikasi Kontribusi: Jurnal Penelitian dan Pengabdian Kepada Masyarakat Jurnal Indonesia : Manajemen Informatika dan Komunikasi
Nurul Alifa Putri Muslim
Universitas Muhammadiyah Riau
Computer Science & IT Education Engineering Health Professions Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Library & Information Science

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Analisis Kualitas Layanan Teknologi Informasi pada Domain Service Operation dengan Pendekatan Framework ITIL V.3 (Studi Kasus: Website Kampus Merdeka) Edo Arribe; Yollanda Azura; Nurul Alifa Putri Muslim; Nabila Nurfadhilah; Febrilyana Wulandari
Jurnal Indonesia : Manajemen Informatika dan Komunikasi Vol. 5 No. 1 (2024): Jurnal Indonesia : Manajemen Informatika dan Komunikasi (JIMIK)
Publisher : Lembaga Penelitian dan Pengabdian Kepada Masyarakat (LPPM) AMIK Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35870/jimik.v5i1.469

Abstract

The Independent Campus programme, which allows students to take courses outside their programme of study and participate in activities outside the university, has experienced rapid growth. However, this growth brings a number of challenges, such as increased data volume, high service demands, and IT infrastructure complexity. The performance and responsiveness of IT services is also a concern, given users' expectations for fast performance. Effective customer support is also required to ensure a satisfactory user experience. To address these issues, an analysis of information technology (IT) management using the ITIL V3 framework in the Service Operation domain was conducted. The results of the analysis show that incident management, service requests, problems, access, and service operations can be improved through the implementation of ITIL. It helps improve operational efficiency, reduce the impact of incidents and problems, accelerate request fulfilment, maintain access security, and improve the quality and availability of IT services. The implementation of ITIL V3 is an important step in supporting the success of the Kampus Merdeka Programme in providing better access to education for students in Indonesia. Thus, the implementation of ITIL V3 is an important step in supporting the success of the Merdeka Campus Programme in providing better access to education for students in Indonesia.
Analisis Kualitas Layanan Teknologi Informasi pada Domain Service Operation dengan Pendekatan Framework ITIL V.3 (Studi Kasus: Website Kampus Merdeka) Edo Arribe; Yollanda Azura; Nurul Alifa Putri Muslim; Nabila Nurfadhilah; Febrilyana Wulandari
Jurnal Indonesia : Manajemen Informatika dan Komunikasi Vol. 5 No. 1 (2024): Jurnal Indonesia : Manajemen Informatika dan Komunikasi (JIMIK)
Publisher : Lembaga Penelitian dan Pengabdian Kepada Masyarakat (LPPM) STMIK Indonesia Banda Aceh

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35870/jimik.v5i1.469

Abstract

The Independent Campus programme, which allows students to take courses outside their programme of study and participate in activities outside the university, has experienced rapid growth. However, this growth brings a number of challenges, such as increased data volume, high service demands, and IT infrastructure complexity. The performance and responsiveness of IT services is also a concern, given users' expectations for fast performance. Effective customer support is also required to ensure a satisfactory user experience. To address these issues, an analysis of information technology (IT) management using the ITIL V3 framework in the Service Operation domain was conducted. The results of the analysis show that incident management, service requests, problems, access, and service operations can be improved through the implementation of ITIL. It helps improve operational efficiency, reduce the impact of incidents and problems, accelerate request fulfilment, maintain access security, and improve the quality and availability of IT services. The implementation of ITIL V3 is an important step in supporting the success of the Kampus Merdeka Programme in providing better access to education for students in Indonesia. Thus, the implementation of ITIL V3 is an important step in supporting the success of the Merdeka Campus Programme in providing better access to education for students in Indonesia.
Peningkatan Skill Web Programming Menggunakan Framework Laravel Bagi Siswa Jurusan RPL SMKN 7 Pekanbaru Doni Winarso; Edo Arribe; Rizka Hafsari; Setyawan Ardhi Wijaya; Syahril Syahril; Aryanto Aryanto; Risnal Diansyah; Wide Mulyana; Nurul Alifa Putri Muslim
Kontribusi: Jurnal Penelitian dan Pengabdian Kepada Masyarakat Vol. 4 No. 2 (2024): Mei 2024
Publisher : Cipta Media Harmoni

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.53624/kontribusi.v4i2.368

Abstract

Web telah menjadi kebutuhan penting diera kehidupan modern saat ini. Hal tersebut mendorong lembaga pendidikan formal untuk mempersiapakan tenaga kerja terampil yang siap pakai. Salah satunya adalah Sekolah Menengah Kejuruan (SMK) Jurusan Rekayasa Perangkat Lunak(RPL). Tujuan kegiatan ini untuk meningkatkan keterampilan web programming menggunakan framework Laravel bagi siswa jurusan RPL di SMKN 7 Pekanbaru. Melibatkan 34 peserta, kegiatan dilakukan dengan memperkenalkan serta memberikan pelatihan praktis dalam penggunaan Laravel. Metode pelatihan yang digunakan mencakup pengenalan konsep dasar Laravel, pembuatan aplikasi web sederhana, dan penerapan praktik terbaik dalam pengembangan web. Evaluasi dilakukan melalui tes keterampilan dan penilaian hasil proyek yang telah dibuat oleh peserta. Hasil dari pengabdian ini menunjukkan peningkatan signifikan dalam pemahaman dan keterampilan siswa dalam penggunaan Laravel sebagai framework pengembangan web. Kesimpulannya, pengabdian ini berhasil memberikan kontribusi positif dalam meningkatkan kompetensi siswa RPL SMKN 7 Pekanbaru dalam bidang pemrograman web menggunakan framework Laravel.
Co-Authors Aryanto Aryanto Doni Winarso Edo Arribe, Edo Febrilyana Wulandari Nabila Nurfadhilah Risnal Diansyah Rizka Hafsari Setyawan Ardhi Wijaya Syahril Syahril Wide Mulyana Yollanda Azura