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Journal : KomunikA

Analisisis Online Engagement Melalui Media Sosial Instagram pada Toko iPhone Gorontalo Musdalifa; Talani, Noval Sufriyanto; Pakaya, Siti Mayasari; Mursalim, Muhammad Akram
KomunikA Vol. 19 No. 02 (2023): Komunikasi Massa, Komunikasi Politik, Komunikasi Pemasaran
Publisher : Talenta Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32734/komunika.v19i02.13757

Abstract

  Online engagement merupakan kegiatan yang berlangsung dengan mengandalkan individu dengan pesan-pesan yang disampaikan melalui jaringan internet sebagai komunikasi di media sosial terhadap sebuah merek yang memungkinkan terjadinya perubahan perilaku pelanggan. Tujuan penelitian adalah untuk mendeskripsikan hasil analisis online engagement di toko iPhone Gorontalo melalui media sosial Instagram. Teori yang digunakan pada penelitian ini adalah konsep dari engagement dan social media marketing. Penelitian ini menggunakan jenis penelitian kualitatif. Penelitian ini dilakukan dengan mengumpulkan informasi dari owner, admin marketing dan pelanggan. Hasil penelitian menunjukkan bahwa iPhone Gorontalo lebih memfokuskan pemasaran produk melalui media sosial Instagram karena dilihat dari jumlah followers dan likers yang ada di Instagram meningkat dan di media sosial Instagram lebih mudah membagikan konten produk karena adanya fitur IG story dan juga reels sehingganya para pelanggan mudah mendapatkan informasi lengkap mengenai iPhone Gorontalo. Yang dilihat dari 5 element engagement yaitu, social engagement, cognitive engagement, behavioral engagement, collaborative engagement dan emotional engagement. 5 element engagement dalam online engagement tersebut ternyata konten yang berisikan informasi mengenai produk iPhone Gorontalo lebih berdampak pada peningkatan engagement konten tips dan trik yang merupakan konten iPhone Gorontalo mendapatkan lebih banyak pemutaran konten dan mendapat banyak like di banding konten yang bersifat hiburan. Sehingganya online engagement dapat di terapkan di media sosial Instagram yang dapat membuat Instagram iPhone Gorontalo mendapat banyak pengunjung atau followers serta mendapat banyak like, komen dan share di postingan milik iPhone Gorontalo yang juga membuat pelanggan yang awalnya hanya pelanggan biasa hingga menjadi pelanggan loyal dan perekomendasi merek.Kata Kunci: Analisis, Online Engagement, Media Sosial, Instagram, Pemasaran
COMMUNICATION MANAGEMENT AGENT OF CHANGE IN THE STUDENT BULLYING PREVENTION PROGRAM AT SMP N 1 CITY OF GORONTALO Ishak, Swesty Riani; Putri, Citra F.I.L Dano; PAKAYA, SITI MAYASARI; Mursalim, Muhammad Akram
KomunikA Vol. 20 No. 01 (2024): Interpersonal Communication and Mass Communication
Publisher : Talenta Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32734/komunika.v20i01.15882

Abstract

Communication management is very important. for the process of reciprocal exchange of information, persuasion, or giving orders. This is used by agents of change so that they can carry out their duties of bullying prevention programs in schools. This study aims to explain the communication management of agents of change at SMP Negeri 1 Gorontalo City in the bullying prevention program. This is a qualitative study with data collection techniques using observation, interviews, and documentation. The findings show that the agents of change at SMPN 1 Kota Gorontalo carry out bullying prevention programs with several programs, such as bullying prevention programs through socialization, educational programs for each class, and programs through social media. Also, the top program of the anti-bullying campaign is carried out using communication management assisted by their supervisor as head of Counseling and Guidance. The conclusion from the findings is that the communication management of agents of change in the bullying prevention program at SMPN 1 Kota Gorontalo has been in accordance with the Cutlip and Center model of communication planning. As in the fact-finding process, agents of change have been able to identify bullying prevention programs well. In the planning process, even though in planning the bullying prevention program they still asked for help from the supervisor, they were able to carry out at the well by SMPN bullying the 1 Kota agents prevention of Gorontalo change programs by because well. they communicate The successful communication in through raising the process programs awareness is of those carried bullies have out implemented. However, in the final evaluation process, the agents of change do not carry out this process well. This is because they are still new so they do not know how the evaluation process is carried out.