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All Journal Metta: Jurnal Penelitian Multidisiplin Ilmu West Science Social and Humanities Studies
Utama Sembiring, Afen Prana
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Religion Humanities Economics, Econometrics & Finance Education Law, Crime, Criminology & Criminal Justice Medicine & Pharmacology Public Health Social Sciences

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Analisis dan Perancangan Sifo Penjualan, Pembelian, dan Persediaan pada Toko Sepatu Jovi Siregar, Ade Fatma; Utama Sembiring, Afen Prana
Jurnal Penelitian Multidisiplin Ilmu Vol 3 No 2 (2024): Agustus 2024
Publisher : Melati Institute

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Abstract

The rapid development of information systems has a very important role for every company. Jovi Shoe Shop is a shop engaged in the field of shoes which in managing all transactions still uses the method of recording in books and paper media which is still not computerized. The purpose of this research is to design a sales, purchase and inventory information system for this store. The system development methodology used is the System Development Life Cycle (SDLC) methodology. System output design using Crystal Report, system input design using Microsoft Visual Studio 2015, and data storage using Microsoft SQL Server 2014. The result of this writing is the design of an information system that if developed can process, store, and display all sales, purchase, and inventory transactions, and can produce reports that are appropriate to the needs of the store whose purpose if developed is to make it easier for the owner to see and make decisions for the benefit and progress of the store. Translated with DeepL.com (free version)
The Influence of Internet of Things (IoT), Digital Payment Systems, and 24/7 Customer Support Services on Improving Tourist Experience at Tourism Destinations in Bali, Indonesia Setiawan, Zunan; Utama Sembiring, Afen Prana; Vandika, Arnes Yuli; Pratama, I Wayan Adi; Santi Diwyarthi, Ni Desak Made
West Science Social and Humanities Studies Vol. 2 No. 09 (2024): West Science Social and Humanities Studies
Publisher : Westscience Press

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58812/wsshs.v2i09.1293

Abstract

This study investigates the influence of Internet of Things (IoT), digital payment systems, and 24/7 customer support services on improving travelers' experiences in tourism destinations in Bali, Indonesia. Using a quantitative approach, data were collected from 200 respondents through a structured Likert scale questionnaire, with analysis conducted using Structural Equation Modeling-Partial Least Squares (SEM-PLS 3). The results show that all three factors positively and significantly contribute to enhancing tourists' experiences, with 24/7 customer support services having the strongest impact, followed by digital payment systems and IoT. The findings highlight the importance of continuous customer support, secure and convenient digital transactions, and seamless IoT-enabled services in creating a positive tourism experience. These insights provide practical implications for tourism operators and policymakers in Bali, underscoring the need for technological investments to meet modern travelers' expectations.
Co-Authors Arnes Yuli Vandika Pratama, I Wayan Adi Santi Diwyarthi, Ni Desak Made Setiawan, Zunan Siregar, Ade Fatma