Jurnal Manajemen Bisnis
Jurnal Manajemen Bisnis dengan pissn 1829-8486 adalah publikasi ilmiah yang diterbitkan oleh Program Studi Magister Manajemen Pascasarjana Universitas Pendidikan Nasional. Jurnal ini diterbitkan dengan maksud utama mendiseminasi artikel ilmiah baik berupa hasil penelitian maupun telaah literatur (setara dengan hasil penelitian) dibidang manajemen dan bisnis. Jurnal Manajemen dan Bisnis menerima artikel (yang tidak dipublikasikan dalam jurnal lain) di bidang manajemen sumber daya manusia, manajemen pemasaran, manajemen keuangan dan perbankan, manajemen kesehatan dan rumah sakit, manajemen kewirausahaan dan bisnis, manajemen strategi, bisnis digital.
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<![CDATA[Kepemimpinan, Total Quality Management, Perilaku Produktif Karyawan, Kinerja Karyawan dan Kinerja Perusahaan ]]>
<![CDATA[Ida Ayu Andini Wiandari]]>;
<![CDATA[Gede Sri Darma]]>
<![CDATA[ Jurnal Manajemen dan Bisnis Vol 14 No 2 (2017) ]]>
Publisher : <![CDATA[Universitas Pendidikan Nasional ]]>
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DOI: 10.38043/jmb.v14i2.343
<![CDATA[The purpose of this study is to determine the effect of Total Quality Management (TQM) on leadership, employee productive behavior, employee performance and company performance. The design of this study is quantitative, is the relationship of causality between variables. The study was conducted at Central General Hospital Sanglah. Data collection techniques used questionnaires to 115 employees. Data were analyzed by data analysis technique Structure Equation Modeling with AMOS program. The result of the research shows that the effect of total quality management on leadership is significant, the effect of total quality management on employee productive behavior is significant, the effect of total quality management on employee performance behavior is significant, the effect of total quality management on the company's performance is significant, the influence of leadership on productive behavior Employees are significant, the influence of leadership on employee performance is significant, the influence of leadership on the company's performance is significant, the effect of employee productive behavior on employee performance is significant and the influence of employee performance on company performance is significant.]]>
<![CDATA[Consumer Behaviour, Marketing Strategy, Customer Satisfaction, and Business Performance ]]>
<![CDATA[I Ketut Kanten]]>;
<![CDATA[Gede Sri Darma]]>
<![CDATA[ Jurnal Manajemen dan Bisnis Vol 14 No 2 (2017) ]]>
Publisher : <![CDATA[Universitas Pendidikan Nasional ]]>
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DOI: 10.38043/jmb.v14i2.348
<![CDATA[ABSTRACTThe purpose of this research is to examines the influence of consumer behariour on marketing strategy, customer satisfaction and business performance, the influence of marketing strategy on customer satisfaction and business performance, and the influence of customer satisfaction on business performanceThe population used in this study were guests who stayed in a Villa unit sand Hotels under the management of Alpha Hotel Management, Bali – Indonesia, with a total of 171 respondents. Data were collected by using questionnaire, where the sampling method in this study using combination of purposive and accidental sampling.Technical analysis used is a quantitative analysis with SEM (Structural Equation Model) analysis method using AMOS. The results showed that consumer behavior has a positive and significant impacts on marketing strategy and customer satisfaction, positively insignificant impact on business performance. Marketing strategy has a positive significant impacts on customer satisfaction, but negative insignificants impact on business performance. While customer satisfaction has a positive and significant impact on business performance. Research also figure out that marketing strategy and customer satisfaction strengthen the impact of consumer behavior on business performance. Reseracher conclude that in order to gain better business performance, the marketer of a company has to combining all variables (Consumer Behaviour, Marketing Strategy, and Customer Satisfaction) rather than just focusing their efforts only on Marketing Strategy, where ensuring the highest level of Customer Satisfaction should become the most essential efforts to gain the highest Business Performance. Researcher suggest that future study be carried out using the same methodology but encompassing bigger areas of population and sampling, and uses more variables and indicators.]]>
<![CDATA[Pengaruh Kualitas Pelayanan, Inovasi Pelayanan, Kualitas Produk, Kepuasan Pelanggan dan Loyalitas Pelanggan Sepeda Motor Honda ]]>
<![CDATA[I Ketut Ardika]]>;
<![CDATA[I Nengah Dasi Astawa]]>
<![CDATA[ Jurnal Manajemen dan Bisnis Vol 14 No 2 (2017) ]]>
Publisher : <![CDATA[Universitas Pendidikan Nasional ]]>
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DOI: 10.38043/jmb.v14i2.344
<![CDATA[ABSTRACTEra of globalization and the competitive environment and competition , the focus for the business world is a point for every company . To face the stiff competition , the quality of products and services produced is very important in order to enhance the growth of a company . These conditions demand a high quality of human resources to manage the various problems that exist . Low overhead business strategy is inseparable scope of the management company relating to keekfektifan and keefesienan production both for users of raw materials and production system as well as from the use and management of human resources.Amid the current automotive business competition , Honda also must perform service quality , service innovation and product quality . Important to be able to attract customers . The management of Honda always establish or maintain a good relationship to customers , it was all done in order to strengthen the relationship between pihat Honda with customers' in order to increase customer loyalty. The technique of collecting data using questionnaires , data analysis is a statistical method used Structural Equation Model (SEM). then data will be processed with SPSS and AMOS facilities . SPSS is used to imput data obtained from the results of the research data collection , whereas AMOS are used to display the results of research on the relationship between the variables.]]>
<![CDATA[Non Performing Loan, Loan to Deposit Ratio, Net Interest Margin, BOPO, Capital Adequacy Ratio, Return on Asset and Return on Equity ]]>
<![CDATA[Suarmi Sri Patni]]>;
<![CDATA[Gede Sri Darma]]>
<![CDATA[ Jurnal Manajemen dan Bisnis Vol 14 No 2 (2017) ]]>
Publisher : <![CDATA[Universitas Pendidikan Nasional ]]>
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DOI: 10.38043/jmb.v14i2.349
<![CDATA[ABSTRACTThis research is conducted to know the influence of Non Performing Loan (NPL), Loan to Deposit Ratio (LDR), Net Interest Margin (NIM), BOPO, Capital Adequacy Ratio (CAR) to Return on Asset (ROA) and Return on Equity (ROE ) listed on the Indonesia Stock Exchange (IDX) since 2012 until 2016.The data used in this study is obtained from the Financial Statements of Banking Companies Listed on the Stock Exchange for the period of 2012-2016 issued by Bank Indonesia (BI) and the Financial Services Authority (OJK). After passing through the purposive sample stage, then the data is worthy of use as many as 28 Banking Companies taken in the observation of 5 years with the number of 140 samples. To answer the hypothesis proposed in this research, data is analyzed using Path Analysis with AMOS program.The result of research indicate that Non Performing Loan have negative and significant effect to Return on Asset and Return on Equity, Loan to Deposit Ratio have positive and significant effect to Return on Asset and Return on Equity, Net Interest Margin have positive and significant effect to Return on Asset and Return on Equity, BOPO have a negative and significant effect on Return on Asset and Return on Equity, and Capital Adequacy Ratio have positive and significant effect on Return on Asset and Return on Equity.Banking is expected to reduce the level of Non Performing Loan (NPL), optimize the level of Loan to Deposit Ratio (LDR), calculate the cost of funds carefully so as to obtain Net Interest Margin (NIM) optimal, able to suppress the amount of BOPO and pay attention to the provisions given Bank Indonesia related capital adequacy ratio (CAR), so as to increase Return on Asset (ROA0 and Return on Equity (ROE).]]>
<![CDATA[Technology Acceptance Model and E-Satisfaction in Mobile Banking ]]>
<![CDATA[Putu Ayu Sinthia Adnyasuari]]>;
<![CDATA[Gede Sri Darma]]>
<![CDATA[ Jurnal Manajemen dan Bisnis Vol 14 No 2 (2017) ]]>
Publisher : <![CDATA[Universitas Pendidikan Nasional ]]>
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DOI: 10.38043/jmb.v14i2.340
<![CDATA[ABSTRACTThis study aims to know how Bank BPD Bali customer’s accepted BPD Bali Mobile Application used Technology Acceptance Model’s theory. The study was conducted quantitatively and using a questionnaire as a tool in data collections. For statistical analysis and hypothesis testing using Structural Equation Modeling (SEM) and processing with AMOS version 22. Respondens in this study were customers of PT. Bank Pembangunan Daerah Bali Renon and Denpasar, taken a sample of 150 people by accidental sampling method.The results showed that construct of Technology Acceptance Model’s theory have positive effect. Perceived Ease of Use and Perceived of Usefulness have positive effect and significant on Attitude Toward Using dan E-Satisfaction. Attitude Toward Using have positive effect and significant on Actual System Usage.The management of PT. Bank Pembangunan Daerah Baliin order to improve the ability of employees in particular frontliner in providing explanations about mobile banking how to use, the existing of features and it’s benefit to customers, and adding mobile banking features to make customers feel easy, convenient, and secure in making transactions.]]>
<![CDATA[Strategi Social Media Marketing: Model Endorsement Selebgram ]]>
<![CDATA[Siti Patimah]]>;
<![CDATA[A.A.N. Oka Suryadinatha Gorda]]>
<![CDATA[ Jurnal Manajemen dan Bisnis Vol 14 No 2 (2017) ]]>
Publisher : <![CDATA[Universitas Pendidikan Nasional ]]>
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DOI: 10.38043/jmb.v14i2.345
<![CDATA[ABSTRACTThe purpose of this research is to find about the endorsement strategy by beautywarehouseid to increase the potential consumer and consumer confidence so that product sales can be increased.This research used descriptive qualitative method. In order to obtain the data, the researcher conducted the observation on the instagram of beautywarehouseid and instagram of selebgram and as well as the researchers conducted interviews with informants who knew about the endorsement strategy. The result of this research is social media instagram has been utilized well, beautywarehouseid uploading a good and eyecatching photo by using endorsement selebgram. Endorsement selebgram has been effective in attracting potential customers who are seen from the many followers owned by beautywarehouseid, it shows that the presence of attention, interest on advertising or products, and the desire for products that have been uploaded. Not all the selebgram have trustworthiness factor, in order to overcome the beautywarehouseid provide reliable products for the endorse so as to increase consumer confidence and also can increase sales. Based on the results, it is advisable for online shop beautyhousehouseid to pay more attention to the attribute of trustworthiness by selebgram, do not need to use many selebgram with the same product and beautywarehouseid can try new instagram feature names instastory and analystics feature that able to convert post instagram into direct advertisement.]]>
<![CDATA[Pemanfaatan Teknologi Informasi, Sistem Manajemen, Transformasi MSDM, Prosedure Pekerjaan dan Kinerja Karyawan ]]>
<![CDATA[Bayu Imanuddin]]>;
<![CDATA[IGN Putra Suryanata]]>
<![CDATA[ Jurnal Manajemen dan Bisnis Vol 14 No 2 (2017) ]]>
Publisher : <![CDATA[Universitas Pendidikan Nasional ]]>
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DOI: 10.38043/jmb.v14i2.341
<![CDATA[The purpose of this study was to determine causality Dependent and independent variables. The dependent variable is Utilization Technology, Management Systems, HRM Transformation, Work Procedures and independent variables namely Employee Performance. This study was conducted In Hospitality Project (Study on Bumi Pecatu Graha Badung regency of Bali). The respondents of this study were taken from all employees going projects consist of a population of 340 people with the number of respondents Sampled used as many as 172 people making by Simple Random Sampling. The data were taken using a questionnaire consisted of questions submitted directly to them all to fill. Data were analyzed to test the hypothesis using SEM with AMOS program version 21.0.Based on the analysis of the conclusions drawn that there is a positive effect significantly influence the use of technology on the performance of employees is 0.328, or 32.8%, the effect on employee performance management system amounted to 0,242, or 24.2%, the effect of managementsystems against the working procedures of 0351 or 35 , 1%. Against the influence of HRM transformation work procedures of 0.472, or 47.2%, transformation Effect of HRM on the performance of employees is 0.239, or 23.9%, Influence of working procedures on the performance of employees is 0.271, or 27.1% On Project Hospitality (Study On Bumi Pecatu Graha Badung Regency of Bali).]]>
<![CDATA[Dampak Penerapan Absensi Fingerprint Terhadap Implementasi Fungsi Manajemen dan Kinerja ]]>
<![CDATA[I Wayan Sari]]>;
<![CDATA[Ida Bagus Raka Suardana]]>
<![CDATA[ Jurnal Manajemen dan Bisnis Vol 14 No 2 (2017) ]]>
Publisher : <![CDATA[Universitas Pendidikan Nasional ]]>
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DOI: 10.38043/jmb.v14i2.346
<![CDATA[ABSTRACTThe aim of this study are 1) to determine the influence of absensi fingerprint to the planning. 2) To determine the influence of absensi fingerprint to organizing. 3) To determine the influence of absensi fingerprint to actuting. 4) To determine of absensi fingerprint to controlling. 5) To determine of absensi fingerprint to employe performance.The result of this research are 1) the influence of fingerprint variabel to the planning is positive significan. 2) The influence of fingerprint variabel to the organizing is positive significan. 3) The influence of fingerprint variabel to the actuating is positif significan. 4) The influence of fingerprint variabel to the controlling is positif significan. 5) The influence of fingerprint variabel to the employe performance is positifsignifican.The researcher recommendation to the Puskesmas sidemen which become research location are to Puskesmas Sidemen?Leader to incrise absensi fingerprint program to mantanance employe performance by crosscek absensi date every week. Biside those one the result of this research have beenuse to base on future research. This reaserch use kwalitatif and kwantitatifmethode by survey and get from all Puskesmas sidemen employ by give them instrument reaserch (quisioner) and take from Puskesmas Sidemen regulation.Data analyse use PLS (Partial Least Square) who isnot use distrubusi normal date.]]>
<![CDATA[Tingkat Keberhasilan Transaksi, Kemampuan Sistem Teknologi, Kepercayaan, Mutu Layanan E-Banking dan Minat Bertransaksi Ulang Secara Online ]]>
<![CDATA[I Gusti Agung Anantha]]>;
<![CDATA[A.A.N. Oka Suryadinatha Gorda]]>
<![CDATA[ Jurnal Manajemen dan Bisnis Vol 14 No 2 (2017) ]]>
Publisher : <![CDATA[Universitas Pendidikan Nasional ]]>
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DOI: 10.38043/jmb.v14i2.342
<![CDATA[The objectives of this study are to know the impacts of Success Transaction Ratio, Technology System Capability, Trust and Service Quality of e-banking in raising customers interest on online transaction in the Bank of BPD Bali. The population of this study are customers who used mobile banking transaction of BPD Bali and the sample took 132 respondents.No probability technique is used in choosing sample. Data analysis applies Structured Equation Model (SEM). The result of the study shows that there are positive impacts which significantly can be seen in the ratio of Success Transaction, Technology system capability, Trust and Service Quality of e-banking in the interest to do online transaction repeatedly at BPD Bali. Therefore, it can be known that the ratio of Success Transaction and the capability of Technology System theoretically and based on this study, are able to convince customers, in addition it is able to increase e-banking service quality which consequently raise the interest to do online transaction repeatedly.However, there are some infrastructures that has to be improved by the corporate.]]>
<![CDATA[Eksplorasi Persepsi Kualitas Layanan Pasien Rawat Jalan Dengan Pendekatan Tri Hita Karana ]]>
<![CDATA[Ayu Widyasari]]>;
<![CDATA[Ni Nyoman Sunariani]]>
<![CDATA[ Jurnal Manajemen dan Bisnis Vol 14 No 2 (2017) ]]>
Publisher : <![CDATA[Universitas Pendidikan Nasional ]]>
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DOI: 10.38043/jmb.v14i2.347
<![CDATA[ABSTRACTThe purpose of this study is to determine the perception as well as what factors should be improved to improve the quality of outpatient services with the concept approach Tri Hita Karana in Kasih Ibu Hospital Denpasar. The quality of service used in five dimensions is in accordance with the theory of Parasuraman et al., In Tjiptono (2016), in health care namely tangibles, reliability, responsiveness, assurance and empathy. Tri Hita Karana concept consists of three elements namely parhyangan, pawongan and attenuation. Informants in this study are outpatient, Head of Outpatient Installation, Polyclinic Manager, Head Division Frontliner and Head of Sub Division of Care Service RSU Kasih Ibu Denpasar. With this type of descriptive qualitative research. To ensure the credibility of the data is done techniques examination of data validity by triangulation technique. Result of research in service quality at service of Kasih Ibu Hospital Denpasar beside that approach of local wisdom of Tri Hita Karana executed well and according to existing SOP, perception to service quality of outpatient service good and got positive response from every informant. Factors that need to be improved to improve the quality of outpatient services are in the dimensions of responsiveness and dimensions of tangibles without any curative to other dimensions. Judging from the concept of Tri Hita Karana need improvement in element of pawongan and palemahan.]]>
