Dinasti International Journal of Management Science
This research was carried out on Build Operate Transfer investment in Business cooperation model to metering system development project by examinated those criterias by technology preparedness level (TKT) evaluation method, Innovation preparedness level and political, social economic, technology, environment & legal aspects (PESTEL). This research was carried out to earned value from level of technological readiness level 8 and 9, Those innovation steady level 3 which involved several division like business development, engineering, accounting & finance, administration, human resources and health safety environtment officer. Gathered from all divisions and gave an score for TKT 8 assessment should be weight of more than 95% for accurate data criteria are ready, an assessment of TKT 9 has weight of more than 91% for technology criteria which tested in actual conditions, an assessment of Katsinov 3 has weighting of more than 94% for Manufacture Aspects, while assessment of PESTEL has a weight of more than 85% for Legal Aspect. Furthermore, these assessment results were brought up into focus group discussion by presented the Managing Director as expert judgment on final assessor of data validation, indicators, graphics and risk management planning before making decision about those Build Operate Transfer concept on investment business cooperation model to metering system of development project.
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<![CDATA[The Impact of Service Quality on Customer Loyalty Through Customer Satisfaction of PT Multicom Persada International Jakarta ]]>
<![CDATA[Indra Sani]]>;
<![CDATA[Tin Agustina Karnawati]]>;
<![CDATA[Widi Dewi Ruspitasari]]>
<![CDATA[ Dinasti International Journal of Management Science Vol. 5 No. 3 (2024): Dinasti International Journal of Management Science (January-February 2024) ]]>
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DOI: 10.31933/dijms.v5i3.2202
<![CDATA[In today's competitive business environment, firms are continuously seeking for methods to acquire a competitive advantage and assure long-term success by using proven techniques, such as concentrating on establishing client loyalty. Companies that develop great customer loyalty can not only boost client retention but also generate growth and profitability. The purpose of this investigation was to investigate and examine 1) the impact of service quality on customer satisfaction, 2) the impacts of customer satisfaction on customer loyalty, 3) the impact of service quality on customer loyalty, and 4) the effect of service quality on loyalty through customer satisfaction. This study employed a descriptive research design using quantitative methodologies. The study includes 80 respondents chosen at random from clients of PT Multicom Persada Internasional Jakarta and other cities in Indonesia. As a consequence, with a score of 0.293, customer satisfaction was determined to have a positive influence on customer loyalty. Furthermore, with a score of 0.690, service quality was found to have a positive influence on customer satisfaction. Service quality has a positive impact on customer loyalty of 0.261, and service quality influences customer loyalty through customer satisfaction, yielding a value of 0.203]]>
<![CDATA[The Influence of Organizational Culture on the Performance Efforts of Pusdatin Employees to Support the Main Tasks of Pusdatin Kemhan ]]>
<![CDATA[Thia Karmila]]>;
<![CDATA[Rentina Romauli]]>;
<![CDATA[Rahmawati Rahmawati]]>;
<![CDATA[Azis Hakim]]>
<![CDATA[ Dinasti International Journal of Management Science Vol. 5 No. 3 (2024): Dinasti International Journal of Management Science (January-February 2024) ]]>
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DOI: 10.31933/dijms.v5i3.2203
<![CDATA[Every organization has efforts to improve employee performance in order to create competent personnel, so it is necessary to make efforts to support Human Resources which is the main effort of the organization in improving employee performance, this is because Human Resources is an important role holder who has responsibility big to improve it, the organization carries out socialization, training/training, work discipline, a good work environment, good work motivation for employees to increase the competence of employees who have high loyalty and responsibility to the organization. Improving the performance of human resources is also very important to pay attention to, one of which is implementing the policies of an effective leader of an organization. Case studies were carried out at the Ministry of Defense Data and Information Center. The research method uses a descriptive qualitative approach and employees who work in the Pusdatin environment are required to be able to shows good performance. Leadership actors play a very important role in overall efforts to improve performance, both at the individual, group and organizational levels.]]>
<![CDATA[Analysis of E-Wallet Growth As a Cashless Transaction In Indonesia: Literature Review ]]>
<![CDATA[Rispa Eliza]]>;
<![CDATA[Zulkifli Z]]>;
<![CDATA[Elfiswandi Elfiswandi]]>;
<![CDATA[Lailani Fitria]]>;
<![CDATA[Lusiana Lusiana]]>;
<![CDATA[Silvia Sari]]>
<![CDATA[ Dinasti International Journal of Management Science Vol. 5 No. 3 (2024): Dinasti International Journal of Management Science (January-February 2024) ]]>
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<![CDATA[This research aims to analyze the growth of e-wallets as cashless transactions in Indonesia. This research applies a qualitative descriptive method, namely describing the theory obtained as well as library research, which means looking for article sources that are related and relevant to the title raised in analyzing data that will be carefully related to e-wallets which have been widely implemented in Indonesia. As well as using Mendeley to cite previous research so that article writing is neat and suitable for publication. The research results show that from the three factors above, namely: e-wallet analysis, driving factors, and estimates of e-wallet usage in the next few years, the growth of digital transactions cannot be avoided, what we need to do is adapt to it so that we can carry out our daily activities. day smoothly, which in this case is about fintech above. Therefore, we as a society should at least increase literacy in the financial sector so that we are not easily directed in bad directions when carrying out transactions.]]>
<![CDATA[Financial Condition Analysis Based on Profitability Ratios at XYZ Rural Bank in 2020-2022 ]]>
<![CDATA[Endah Suci Damayanti]]>;
<![CDATA[N.N. Sawitri]]>;
<![CDATA[Wahyu Wastam Hidayat]]>;
<![CDATA[Sugeng Suroso]]>
<![CDATA[ Dinasti International Journal of Management Science Vol. 5 No. 3 (2024): Dinasti International Journal of Management Science (January-February 2024) ]]>
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DOI: 10.31933/dijms.v5i3.2211
<![CDATA[Researchers conducted this research, namely in order to find out how the development of financial performance in terms of profitability ratios using return on equity (ROE) analysis in BPR Banks. The subject used is BPR Bank while the object used in this research is an analysis of financial conditions based on profitability ratio analysis. The type of data used is quantitative data. Data collection methods in this research are interviews and documentation. The results of this research illustrate that the financial performance of BPR Banks from 2020 to 2022 can be said to be quite good because according to the results of the calculations the author has made, the results can reach industry standards for profitability ratios that have been set. Therefore, the development and growth of ROE in BPR Banks from 2020 to 2022 has created an average value of 14.90% and has met the industry standard for profitability ratios that have been set, which is 12.50% and can be categorized in a healthy condition. Keyword: Rural Banks, Profitability Ratios, Return on Equity]]>
<![CDATA[The Influence of Organizational Culture, Work Environment and Workload on Employee Performance ]]>
<![CDATA[Abdul Rahmat]]>;
<![CDATA[Christina Christina]]>
<![CDATA[ Dinasti International Journal of Management Science Vol. 5 No. 3 (2024): Dinasti International Journal of Management Science (January-February 2024) ]]>
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DOI: 10.31933/dijms.v5i3.2214
<![CDATA[This study aims to analyze the influence of organizational culture, work environment, and workload on employee performance. Population in this research is 35 employees of PT. Sunrider Nusaperdana. The sample used is 35 employees, with a saturation sampling, meaning the entire population is used as the sample. Data collection method uses field research, with the research instrument being a questionnaire measured using a Likert scale. Data analysis method uses component or variance-based structural equation modeling, processed using the Partial Least Square (Smart-PLS) version 3.0 program. The research design used is a causal research with a quantitative approach. This study proves that the organizational culture variable has an original sample value of 0.363, t-statistics of 4.146 > 1.96, and a p-value of 0.000 < 0.05, meaning that organizational culture has a positive and significant influence on employee performance. The work environment variable has an original sample value of 0.176, t-statistics of 3.584 > 1.96, and a p-value of 0.000 < 0.05, meaning that the work environment has a positive and significant influence on employee performance. The workload variable has an original sample value of 0.468, t-statistics of 6.002 > 1.96, and a p-value of 0.000 < 0.05, meaning that workload has a positive and significant influence on employee performance.]]>
<![CDATA[Analysis Of Consumer Perceptions And Preferences In Selecting A University For Higher Education ]]>
<![CDATA[Farha Salsabila]]>;
<![CDATA[Mochammad Mukti Ali]]>
<![CDATA[ Dinasti International Journal of Management Science Vol. 5 No. 3 (2024): Dinasti International Journal of Management Science (January-February 2024) ]]>
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DOI: 10.31933/dijms.v5i3.2215
<![CDATA[This research aims to explore consumers perceptions and preferences in choosing a university as a place to pursue higher education. This research is a qualitative study using interactive analysis primary and secondary data with data collection techniques including in-depth interviews with seven student informants of University of Indonesia Membangun known as INABA University, and analysis of related documents. The results show that there are internal and external factors of perceptions such as university reputation, quality of study programs, location, tuition fees, and flexibilities of the course in the decision to choose a university. And also internal factors such as motivation, interest, or psychological characteristics, from which students eventually choose Inaba as their university preference. This research contributes to an in-depth understanding of the factors that influence consumers decision to choose a university, as well as practical implications for higher education institutions to enhance their appeal. By understanding consumer preferences and perceptions, universities can develop marketing strategies improvements to meet prospective students expectations and build a positive image in the higher education market.]]>
<![CDATA[Patient Safety Determinants in Surgical Settings: A Literature Review ]]>
<![CDATA[Muhammad Dwi Satriyanto]]>;
<![CDATA[Nur Sayidah]]>;
<![CDATA[Sri Utami Ady]]>
<![CDATA[ Dinasti International Journal of Management Science Vol. 5 No. 3 (2024): Dinasti International Journal of Management Science (January-February 2024) ]]>
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DOI: 10.31933/dijms.v5i3.2223
<![CDATA[This research highlights the importance of patient safety in surgical procedures and the influencing factors. Patient safety becomes the primary focus, particularly within the scope of the operating room. Several crucial factors that contribute to maintaining patient safety include the operating room environment, staff participation, safety protocols, and communication among surgical team members. Nineteen journals have been analyzed by the researcher to identify determinants of patient safety within the surgical operating room. The analysis results from this literature review reveal that factors such as safety culture, effective communication among surgical teams, and the physical conditions of the operating room significantly impact patient safety. The significance of medical team skills, implementation of safety protocols, and the use of checklists have proven to reduce the risk of errors in surgical procedures. Conversely, occurrences of surgical wound infections, medical equipment failures, and lack of communication among medical teams can jeopardize patient safety.]]>
<![CDATA[Analysis of Management Behavior on Employee Performance Employee Performance at PT Abcd: Management ]]>
<![CDATA[Rachmat Pramukty]]>;
<![CDATA[Nera Marinda Machdar]]>;
<![CDATA[Adler Manurung]]>;
<![CDATA[Wastam Wahyu Hidayat]]>
<![CDATA[ Dinasti International Journal of Management Science Vol. 5 No. 3 (2024): Dinasti International Journal of Management Science (January-February 2024) ]]>
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DOI: 10.31933/dijms.v5i3.2228
<![CDATA[: This research will analyze the relationship between management behavior and employee performance at PT ABCD. This study aims to understand how management behaviors, such as leadership, motivation, and communication, affect employee performance. The purpose in this study is to analyze management behavior on employee performance at PT ABCD. This research uses a qualitative descriptive method with primary data sources through data collection techniques of interviews, observation and documentation. The results in this study indicate that the research conducted an analysis of management behavior at PT Abcd is appropriate or good. Judging from the performance of human resources section, all of which have been systemized and measured clearly and in detail at PT Abcd. clear and detailed at PT Abcd, management behavior analysis in measuring employee performance has a good role in measuring employee performance. measurement of employee performance has a good role in realizing conducive work situation and the implementation of a good and healthy corporate governance system. good and healthy corporate governance system. And is expected to provide useful insight for management of PT ABCD in improving employee performance through improved management behavior. management behavior.]]>
<![CDATA[Pengaruh Komitmen Kerja dan Komunikasi Terhadap Kinerja Pegawai Melalui Intellectual Capital ]]>
<![CDATA[Herawati Akbar]]>;
<![CDATA[Tjiptogoro Dinarjo Soehari]]>
<![CDATA[ Dinasti International Journal of Management Science Vol. 5 No. 3 (2024): Dinasti International Journal of Management Science (January-February 2024) ]]>
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<![CDATA[This research aims to identify and analyze the factors that influence employee performance including: work commitment, communication, and intellectual capital at OJK. This research method used quantitative descriptive using Structural Equation Modeling (SEM) Partial Least Square (PLS) (SEM-PLS). The population of this study is 225 organic employees of the Department of Organization and Human Resources and the Administration Section in the Field of Strategic Management I and Strategic Management II. The sample used was 100 employees, the sampling used in this study is Simple Random Sampling and has filled in 40 item questionnaire distributed online. The results of this study show that work commitment and communication have a direct positive and significant effect on intellectual capital. Work commitment does not have a direct effect on employee performance. Communication has a direct positive and significant effect on employee performance. Intellectual capital has a positive and significant effect on employee performance and is able to play a mediating role in work commitment and communication on employee performance.]]>
<![CDATA[The Influence of Servant Leadership and Intrinsic Motivation on Employee Performance Through Organizational Commitment in Subdistrict Government Institutions ]]>
<![CDATA[M. Zahari]]>;
<![CDATA[Fakhrul Rozi Yamali]]>;
<![CDATA[Hartono Hartono]]>
<![CDATA[ Dinasti International Journal of Management Science Vol. 5 No. 3 (2024): Dinasti International Journal of Management Science (January-February 2024) ]]>
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DOI: 10.31933/dijms.v5i3.2248
<![CDATA[This research aims to determine and analyze the influence of servant leadership and intrinsic motivation on employee performance through organizational commitment in Subdistrict Government Institutions. The method used in this research is descriptive verification and quantitative methods. The object of research in this study is the Influence of Servant Leadership and Intrinsic Motivation on Employee Performance Through Organizational Commitment in Jelutung Sub District Government, Jambi City. In this research, the sampling technique used was a nonprobability sampling approach with a purposive sampling method. Based on the approach, it can be seen that the number of samples is 56 people. This research uses the PLS analysis method. Based on data processing, Servant Leadership is in the serving category. Then, to describe the Intrinsic Motivation variable, it shows that the Intrinsic Motivation of employees in Subdistrict Government Institutions is high. Next is a description of the Organizational Commitment variable in the high category. Meanwhile, an overview of employee performance variables in the high category. Based on the research results, Servant Leadership has a positive and significant effect on Organizational Commitment, Intrinsic Motivation has a positive and significant effect on Organizational Commitment, Servant Leadership has a positive and significant effect on employee performance, Intrinsic Motivation has a positive and significant effect on employee performance, Organizational Commitment has a positive and significant effect on employee performance, Servant Leadership has a significant and positive effect on employee performance through Organizational Commitment and Intrinsic Motivation has a significant and positive effect on employee performance through Organizational Commitment in SubDistric Government.]]>
