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JURNAL ILMIAH HOSPITALITY MANAGEMENT

JIHM
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Published by Sekolah Tinggi Pariwisata Bali Internasional Denpasar

ISSN : 20875576 EISSN : 25793454 DOI : 10.22334/jihm

Core Subject : Science, Education, Social,

Decision Sciences, Operations Research & Management Education Languange, Linguistic, Communication & Media Social Sciences Other

JIHM merupakan wadah kreatifitas dosen dalam menulis karya ilmiah dalam rangka memenuhi kewajiban Tri Dharma Perguruan Tinggi dan sebagai informasi ilmiah yang bisa dikembangkan bersama untuk tujuan pengalaman pengetahuan di kampus. Focus and Scope JIHM berkomitmen merangsang penelitian berdampak tinggi dan inovatif yang relevan bagi akademisi dan praktisi di industri pariwisata, termasuk manajemen, rekreasi dan event. Audiensi kami terdiri dari akademisi, mahasiswa pascasarjana, praktisi dan semua yang tertarik pada bidang penelitian pariwisata. Jurnal ini menerima artikel dari para praktisi dan akademisi serta penelitian kualitatif dan kuantitatif. Setiap makalah akan dinilai berdasarkan standar nasional, orisinalitas / inovasi, kontribusi terhadap pengetahuan, relevansinya dengan subjek dan kualitas penyajiannya. Makalah-makalah tersebut akan direview oleh mitra bestari yang kredibel dan dapat dipercaya.

Arjuna Subject : Ilmu Sosial - Ilmu Sosial (Lain-Lain)

Articles 196 Documents

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PERSEPSI DAN EKSPEKTASI WISATAWAN MANCANEGARA TERHADAP INDUSTRI RESTORAN DI KABUPATEN BADUNG I Nyoman Arcana, SE., M.Par
Jurnal Ilmiah Hospitality Management Vol 4 No 2 (2014)
Publisher : Institut Pariwisata dan Bisnis Internasional

This study aims to explore foreign tourist’s satisfaction performance, variables determine satisfaction performance, perceptions and expectations towards restaurant industry at Badung Regency, especially at Tanjung Benoa, Nusa Dua, Jimbaran, Kuta, and Seminyak area.Based on previous studies conducted by Dogdubay and Avcikurt (2008), Andaleeb and Conway (2006), Pun and Ho (2001), Kivela, et all (2000), and Cousins (2002), there were 36 performance’s variables and 4 satisfaction’s variable used in this study which is consist of 7 variables on food quality (reliability), 6 variables on service quality (responsiveness), 3 variables on brands/popularity, 5 variables on convenience, 11 variables on ambiance, and 4 variables on price. Total respondent on this research were 156. The methodology or approach used in this study were “mean” and Important-Performance Analysis. This study shows that 3 attributes of satisfaction’s performance located at Quadran A, 17 attributes at Quadran B, 13 attributes pada Kuadran C, and 3 attributes at Quadran D. The result findings in this study indicates there were 29 attributes with good performance, and 7 attributes with very good performance., and there were 13 attibutes met or over expected, and 23 attributes under expected. Practical implications of this study was that restaurant managers supposed to improve performances on attributes such as: tasty food, friendly/polite/helpful staff, overall cleanliness, toilet, fresh food, consistent standard of food quality, food presentation & garnished, healthy food, speed of service, consistent standard of service quality, location, and view from restaurant.

EFEKTIVITAS PELATIHAN DALAM UPAYA MENINGKATKAN KUALITAS PELAYANAN BUTLER DI THE SEMAYA BALI I Made Sucipta Adnyana, SE.MM
Jurnal Ilmiah Hospitality Management Vol 4 No 2 (2014)
Publisher : Institut Pariwisata dan Bisnis Internasional

The training is aimed to know the effectiveness of a butler in order to increase service to guest. This research using technical or descriptive qualitative data explained which has been collected logically and accompanied by arguments to be a conclusion. Intrumen used in collecting data of a questionnaire that is to put the question to writing systematically the butler and analysis by the use of the scale based on an assessment likert scale. Overall ability of a butler included in the category of good enough. And training programs already run includes in good category. But there ' s some things to be stepped up, adding that the training the material to fit the needs of a butler.

TINGKAT KEPENTINGAN DAN KEPUASAN WISATAWAN AUSTRALIA TERHADAP PELAYANAN GARUDA INDONESIA PADA RUTE PENERBANGAN LANGSUNG AUSTRALIA-BALI Magdalena Massenga, SE., MM
Jurnal Ilmiah Hospitality Management Vol 4 No 2 (2014)
Publisher : Institut Pariwisata dan Bisnis Internasional

The growth of tourism sectors in Bali offers prospected bussinws opportunities to Garuda Indoninesia aircraft provides air transportation services from/to their homeland. As Australian tourist market is the biggest market in Bali, this study aims to explore the services performance, level of important factors of service performance of Garuda Indonesia at direct flight Australia –Bali route.Total 56 respondents contribute in this study which departed from several airport in Perth, Sydney, Tullamarine (Melbourne), Canberra, Adelaide, and Brisbane to Bali. Important-Performance Analysis used as approch in this study based on the recommendation of previous study by Martilla and James (1977). Service attributes measured in this study adopted from Garuda Indonesia service attributes which consist of 1) On Time Performance, 2) Website Service (www.garuda-indonesia.com), 3) Call Centre Service, 4) Sales Office Service, 5) Ticketing service at Airport, 6) Customer Service Desk, 7) Check-in service, 8) Arrival Assistance & Transfer Desk, 9) Executive Lounge Garuda, 10) Boarding Management, 11) In Flight Sales, 12) Cabin Crew Service, 13) Cabin Condition (Ambience & Cleanliness), 14) Seat Comfort, 15) Lavatory Cleanlines & Function), 16) Food & Beverage (Quality & Quantity), 17) In Flight Entertainment (Audio Video & Reading Material), 18) Cabin Amenity (Blanket, Towel, Pillow, Toilet Kit), 19) Baggage Service, 20) Complaint Handling, 21) Loyalty Program (for Frequent Flyer Program), 22) Overall Staff Greeting & Announcement.Research finding shows that there were 11 service attibutes catagorized as very important attributes, 11 others attributes catagorized as less important attributes, 19 service attributes performance met passengers expectation, and 3 attributes under passengers expectation.This study recommends Garuda Indonesia Management to retain service attribute’s performance which classified as in Quadran B, and ignores service attributes performance which classified as in Quadran D because of over valued by passengers.

ANALISIS POTENSI DAN PELUANG SEBAGAI DESTINASI WISATA PENGAMATAN BURUNG ENDEMIK (BIDRWATCHING) Ratri Paramita; AAI M Septiviari
Jurnal Ilmiah Hospitality Management Vol 4 No 2 (2014)
Publisher : Institut Pariwisata dan Bisnis Internasional

Tourism Regions West Flores is not only a tourist attraction Komodo National Park (KNP) as a World Heritage Site which has become an international tourist attraction. However, West Flores also stores the value of diversity of fauna in the form of four species of birds that have the potential as a tourist endemic bird watching. From the tourist market trend in the past 10 years, tourists birdwatchers (Birdwatcher) are rising significantly. So that this phenomenon provides a significant opportunity for Indonesia as a State No. 1 in the world as a country which has the largest number of endemic birds in the world with 372 endemic bird species. This is very good potential to be developed in improving the welfare of society through the development of alternative tourism industry sector.

PENGARUH CITRA MEREK TERHADAP MINAT BELI WISATAWAN PADA KOMANEKA RESORTS & SPA GROUP DI KAWASAN PARIWISATA UBUD, GIANYAR I Nyoman Wiratnaya
Jurnal Ilmiah Hospitality Management Vol 4 No 2 (2014)
Publisher : Institut Pariwisata dan Bisnis Internasional

The growth of Ubud district as famous tourist destination in Gianyar regency implies a tight competition in hotel industry at this area to capt potential markets, especially foreign tourists. To take a strategic market advantages, hotel industry in Ubud Area supposed to relies on product’s attibut function and brand image. Recently, hotel industry recognized “brand” as a very important asset that can attract potential customer’ purchase intention. Customer recognized brand as not just name, sign or symbol, but brand is a promises, prestiges, social status, or values of hotel supposed to give their customers features, benefits, and services. This study aimed to explore the impact of Brand Image on tourist’ purchase intention at Komaneka Resorts & Spa group which consists of Komaneka at Monkey Forest, Komaneka at Tanggayuda, Komaneka at Bisma, and Komaneka at Rasa Sayang, Ubud. The methodology applied at this study is symple regression model with SPSS 17.00. This methodology was chosen because this study assumed “brand” influenced tourist intention to purchase.The findings of this study was there’s a significant impact of brand image on purchase intention at Komaneka Resorts & Spa Group, Ubud, Gianyar with R Squared 0,616. This means 61,6 % of tourist’s purchase intention influenced by brand image, and 38,4 % influenced by others factors.This study recommend hotel managers to develop and improve their hotel’s brand image to grap strategic market position.

PERSEPSI WISATAWAN TERHADAP PANTAI NUSA DUA Ni Luh Gde Sri Sadjuni
Jurnal Ilmiah Hospitality Management Vol 4 No 2 (2014)
Publisher : Institut Pariwisata dan Bisnis Internasional

The attraction offered by Bali as a tourist destination belle hospitality not only residents, but also the unique culture and customs and natural beauty, especially the beautiful beach with the waves and sunset or sunrisenya. From the point of view of tourists, especially domestic tourists, the beach becomes a part of the most interesting attractions. Various activities can be done in coastal areas, such as sport exercise, swimming, relax have fun, selling or other types of work. However, the issue regarding the reclamation plan Nusa Dua area, has led to a prolonged conflict plaguing the society Nusa Dua, also the tourists themselves. Various growing perception among tourists on the beach of Nusa Dua. This study aimed to measure the perception of tourists further aspects: attractions, facilities / amenities, accessibility, and service as a tourist attraction Nusa Dua beach, so as to provide an overview of the situation and the condition of the beach in the eyes of tourists. Qualitative and quantitative data were collected by the method of observation, interviews and questionnaires were accidental sampling and purposive sampling of 110 domestic tourists visiting the beach of Nusa Dua. The results showed that: From the aspect Attractions, sub aspect is the highest waves, followed by sub Cleanliness, neatly arranged area and winds were calm. From the aspect of accessibility highest sub aspect is that information is readily available, the next is the Roads and Transport. Aspects of Amenities, sub aspects Toilet highest, followed by sub-Trash, Telecommunications, Parking, and Souvenir. While the service aspect, the highest sub-aspect is Information, the next is the sub aspects Life Guard and sub aspects of Hospitality.

PENGEMBANGAN DESA WISATA KENDRAN SEBAGAI DAYA TARIK WISATA DI KECAMATAN TEGALALANG Agung Sri Sulistyawati
Jurnal Ilmiah Hospitality Management Vol 1 No 1 (2010)
Publisher : Institut Pariwisata dan Bisnis Internasional

Every village, mainly villages in Bali must have a unique and distinctive charm. Great potential and natural beauty found in the village of Kendran can be used to support tourism. The purpose of this study was to find out what the tourism potential that is owned by Village Kendran as rural tourism and what are the attractions that can be developed as a tourist attraction. The results showed that the Village Kendran have tourism potential, both physical and non-physical to be developed as tourist villages. With the SWOT approach, gained some strategies for the development of the Village attractions Kendran as rural tourism, among others: developing nature tourism, cultural, and spiritual maximally; increase cooperation between the village and the central government in the provision of tourism facilities and infrastructure; establishing programs tourism village to village Kendran; develop tracking paths that can be used by tourists; develop people's homes to become homestay; build public facilities such as toilets, etc..; formed a partnership with the travel agents or Travel Bureau (BPW); maintain authenticity natural village as an identity that becomes the main potential; raise awareness of rural youth to preserve the culture; improve promotion to introduce the Village Kendran; conduct training for villagers, especially in the field of tourism and foreign languages. From some of the strategy, eventually generate tourism village programs, such as: (1) Cultural Art Lesson, in which there is Dance, Painting, and the Statue Carving Lesson, (2) Traditional Game Program, (3) Village Tour Program, ( 4) Farm Lesson, (5) Yoga and Meditation Program, (6) Puppet Show Every Purnama and Tilem, (7) Temple Tour, (8) Outing Program, (9) Rice Tracking, (10) Cycling Tour, (11) Cooking Lesson, and (12) Majejahitan Lesson. Some things that can be suggested is for the government, village government, local government, or the central government soon designing and establishing programs or a tour package which will be held in the Village Kendran as a tourist village, Gianyar regency government along with the village authorities to immediately make improvements and Kendran Village development that have tourism facilities and infrastructures are fit for use by tourists

KUALITAS PELAYANAN SPA PADA HOTEL DI KAWASAN WISATA NUSA DUA I Gede Darmawijaya
Jurnal Ilmiah Hospitality Management Vol 1 No 1 (2010)
Publisher : Institut Pariwisata dan Bisnis Internasional

Spa industry is a fast growing industry in the world. In Asia itself, it grew more than 100% from the year 2003 up to 2009, while in Indonesia, this industry grew 174%. This fenomenon brought beneficial effect to spa product industry, especially those companies that produce local or traditional spa product. In order to anticipate the needs and wants of spa industry’s customers to spa products, it is very imperative to reveal the quality of spa’s services viewed from the expectation and perception of international and domestic tourists.In relation to that reason, this study is conducted and aims to find out to what degree tourists perception towards the quality of spa’s services meet their expectations on it. This study was conducted purposively at five villas/resorts at tourist resort Nusa Dua, namely; Bali Desa, Kayu Manis Private Villas & Spa, The Laguna Resort & Spa, Melia Bali Villas & Spa Resort, and Inna Putri Bali. There are 224 respondents accidently used as samples. The data was collected by using questionnaire, then it was analysed with important and performance analysis. The findings of this study were the percentage of perception of tourists towards the quality of spa’s services that meets their expectation was 98.4%

KECENDRUNGAN FAKTOR-FAKTOR YANG MEMPENGARUHI WISATAWAN MANCA NEGARA DALAM MEMBELI PAKET WISATA PADA BIRO PERJALANAN DI KODYA DENPASAR PROVINSI BALI I WAYAN PANTIYASA
Jurnal Ilmiah Hospitality Management Vol 1 No 1 (2010)
Publisher : Institut Pariwisata dan Bisnis Internasional

The development of a travel bureau as one component of the Bali Tourism is growing very rapidly, causing a very tight competition between companies tersebut.Penelitian Travel Bureau aims to provide information to the Company, Travel Bureau tour of the trend factors that affect foreign tourists buying package tour.dari The research concludes that factors - factors that influence trends of foreign tourists buy a package tour, the biggest factor for competitive advantage and other factors: tourist attraction, motivation, competence, service, value added, information security, technology, personalities. From the results of this study is expected to entrepreneurs in arranging tour packages should be able to pay attention to these factors.

ANALISIS HUBUNGAN KOMPENSASI FINANSIAL DENGAN SEMANGAT KERJA KARYAWAN THE POND CAFÉ RESTORAN DISCOVERY KARTIKA PLAZA HOTEL KUTA - BALI Suka Arnawa
Jurnal Ilmiah Hospitality Management Vol 1 No 1 (2010)
Publisher : Institut Pariwisata dan Bisnis Internasional

Setiap perusahaan selalu berusaha bekerja guna tercapainya keuntungan yang diinginkan secara efektif dan efisien. Salah satu faktor yang sangat mempengaruhi perusahaan dalam mencapai tujuannya adalah tenaga kerja atau karyawan. Tanpa adanya tenaga kerja yang berkualitas dalam setiap perusahaan tentu saja akan mengakibatkan terjadinya kemunduran operasional.Tujuan utama antara individu sebagai tenaga kerja dan tujuan perusahaan untuk memperoleh laba dan menjaga kelangsungan hidupnya haruslah berjalan secara seimbang. Pada umumnya setiap perusahaan menginginkan agar setiap karyawan menghasilkan suatu prestasi kerja yang optimal sehingga dapat memberikan hasil yang positif. Pada kenyataannya setiap manusia yang bekerja tentu bukan semata – mata hanya ingin membaktikan diri saja, tetapi mempunyai tujuan lain yaitu mengharapkan suatu imbalan dari hasil kerja yang telah diberikan oleh karyawan kepada perusahaan yaitu dalam bentuk kompensasi. Oleh karena itu pemenuhan kebutuhan karyawan dalam bentuk kompensasi yang berupa upah, gaji dan tunjangan lainnya sangat penting peranannya terutama dalam meningkatkan kepuasan kerja karyawannya.Pemberian kompensasi yang dilakukan oleh perusahaan merupakan hal yang rumit, sehingga setiap perusahaan hendaknya mempunyai suatu pedoman bagaimana memberikan kompensasi yang tepat dengan memperhatikan dua pertimbangan yaitu adil dan layak. Pemberian motivasi berupa kompensasi diarahkan untuk meningkatkan kepuasan kerja karyawan. Balas jasa kerja karyawan dapat berupa finansial insentif dan non finansial insentif.Demikian pula halnya pelaksanaan pemberian kompensasi hendaknya dapat saling menguntungkan antara pihak perusahaan dan pihak karyawan. Bagi pihak perusahaan, kompensasi merupakan biaya yang harus dikeluarkan sebagai imbalan terhadap hasil kerja karyawan, sehingga pemberian kompensasi harus disesuaikan dengan kemampuan keuangan perusahaan. Bagi karyawan, kompensasi haruslah cukup untuk memenuhi kebutuhan pokok dirinya sendiri dan keluarganya.Sehingga jelaslah bahwa sistem kompensasi yang diterapkan dalam suatu perusahaan dapat membawa pengaruh terhadap kinerja perusahaan secara umum dan kepuaan kerja karyawan secara khusus.Sehubungan dengan hal tersebut diatas, Discovery Kartika Plaza Hotel yang mempekerjakan manusia sebagai tenaga kerja senantiasa berupaya memberikan kepuasan kerja para karyawannya. Salah satu sarana yang digunakan untuk memotivasi dan menghasilkan karyawan yang berprestasi adalah dengan pemberian kompensasi yang layak. Komponen kompensasi finansial yang dimaksud adalah gaji, tunjangan makan, tunjangan hari raya dan insentif / uang service. Selama ini perusahaan selalu berusaha memberikan kompensasi yang layak untuk meningkatkan kepuasan kerja karyawan, karena kepuasan kerja berhubungan dengan semangat kerja. Jika seseorang merasa puas terhadap perlakuan yang diterimanya di tempat kerja, maka mereka akan bersemangat untuk bekerja melebihi apa yang diharapkan” (Panggabean, 2004,p.134).

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SEKOLAH TINGGI PARIWISATA BALI INTERNASIONAL Jalan Kecak, No. 12, Gatot Subroto Timur - Bali

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Bali

INDONESIA

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Home Page

OAI Link

Editorial Team

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Google Scholar

Contact Name Putu Mega Putra

Contact Email megabizland@gmail.com

Phone +6285227679500

Journal Mail Official megabizland@gmail.com

Editorial Address SEKOLAH TINGGI PARIWISATA BALI INTERNASIONAL Jalan Kecak, No. 12, Gatot Subroto Timur - Bali

Location Kota denpasar, Bali INDONESIA

Abstract

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Contact Name
Putu Mega Putra

Contact Email
megabizland@gmail.com

Phone
+6285227679500

Journal Mail Official
megabizland@gmail.com

Editorial Address
SEKOLAH TINGGI PARIWISATA BALI INTERNASIONAL Jalan Kecak, No. 12, Gatot Subroto Timur - Bali

Location
Kota denpasar,

Bali

INDONESIA