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Antonio Nyoko
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INDONESIA
Journal of Management - Small and Medium Enterprises (SME's)
Published by Universitas Nusa Cendana
ISSN : 25022385     EISSN : 2723469X     DOI : https://doi.org/10.35508/jom.v14i1
Core Subject : Economy,
Economics, Econometrics & Finance
Tujuan dari jurnal ini adalah mempublikasikan artikel hasil penelitian dan kajian pustaka yang ditulis oleh dosen, peneliti dan mahasiwa. Adapun lingkup topik dari jurnal ini adalah : 1. Manajemen Umum 2. Manajemen Pemasaran 3. Sumberdaya Manusia 4. Keuangan 5. Manajemen Operasi 6. Manajemen Pariwisata 7. Small and Medium Enterprise (UKM) 8. Kewirausahaan 9. Kebijakan Publik yang menyangkut fungsi-fungsi manajemen 10. Topik lainnya yang berhubungan dengan ekonomi dan akuntansi
Arjuna Subject : Bisnis, Menejemen, dan Akutansi (semua kategori) - Bisnis, Menejemen, dan Akutansi (Lain-Lain)
Articles 160 Documents
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MEMBANGUN ETHICAL BEHAVIOR PEGAWAI BIDANG PENAGIHAN PAJAK (Studi Kasus Terhadap Juru Pungut di DISPENDA Kota Kupang) Clarce Sarliana Maak
Journal of Management Small and Medium Enterprises (SMEs) Vol 10 No 3 (2019): Journal of Management - Small and Medium Enterprises (SME's)
Publisher : Universitas Nusa Cendana

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35508/jom.v10i3.1995

Abstract

The implementation of the ethics in a state-owned institution becomes an attention that attract the public services sectors a specially in tax services sector. The flare of news in media about the fraudulence ethic as a result of tax evasion and the untehical information about the tax collector, built up a phenomenon and wrong assumptions about the tax notably the tax collector. Through the phenomenon,so the purposes of this research is to find out how far the department of local revenue of Kupang city that operate in the sector of public services especially the tax services, in responding and overcome ethical issues that happen in the office of the tax collector. This research uses the descriptive research with qualitative approach. The Data were collected through observation, interview, documents collecting and related report. The result of this research shows the tendency of ethical in office mostly determined by the impact of policy and leadership factors. For more, this research contribute with new propositions and could be tested in upcoming research. Keywords : Ethics, Policy, Ethics Violation, Work Performance, Individual and Organization.
PENGARUH GAYA KEPEMIMPINAN SITUASIONAL TERHADAP PRODUKTIVITAS KERJA KARYAWAN PDAM KOTA KUPANG Margaretha Dadi Lado; Ronald P C Fanggidae; Tarsisius Timuneno
Journal of Management Small and Medium Enterprises (SMEs) Vol 10 No 3 (2019): Journal of Management - Small and Medium Enterprises (SME's)
Publisher : Universitas Nusa Cendana

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35508/jom.v10i3.1996

Abstract

The research method is an associative method that uses questionnaires as a data collection tool that is distributed throughout the respondents. The population in the study were all employees. The number of samples taken was 35 respondents. As for analyzing and calculating the overall effect of the independent variable Situational Leadership Style on the dependent variable Employee Productivity that is processed using a computer program SPSS for Window. The results of Simple Linear Regression analysis show that the hypothesis testing proves that the Situational Leadership Style variable has a positive and significant effect on Employee Productivity in PDAM Kota Kupang, it means the higher the Situational Leadership Style, the higher Employee Productivity. Keywords: Situational Leadership Style, Employee Productivity
PENGARUH PERSEPSI HARGA, KUALITAS PELAYANAN, LOKASI DAN WORD OF MOUTH TERHADAP KEPUTUSAN PEMBELIAN DI CHEZZ CAFENET Maria Yalinta Ena; Antonio E.L. Nyoko; Wehelmina M Ndoen
Journal of Management Small and Medium Enterprises (SMEs) Vol 10 No 3 (2019): Journal of Management - Small and Medium Enterprises (SME's)
Publisher : Universitas Nusa Cendana

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35508/jom.v10i3.1998

Abstract

This study aims to determine: (1) the influence of price perception on purchasing decisions (2) the influence of service quality on purchasing decision (3) the influence of location on purchasing decision (4) the influence of word of mouth on purchasing decision and (5) the influence of Price Perception, Service Quality, Location, Word of Mouth to purchase decision on customers CafeNet. This study uses a quantitative method approach. The population in this study are consumers who have made purchases in CafeNet-Central Kupang. The sampling technique is probability sampling with the number of samples of 97 people. Data collection techniques using questionnaires that have been tested for validity and reliability. Data analysis technique using multiple regression. The results showed that: (1) Price Perception had a significant effect on Purchasing Decision; (2) Service Quality did not had a significant effect on Purchasing Decision; (3) The Location did not had a significant effect on Purchasing Decisions; (4) The Word of Mouth did not had a significant effect on Purchasing Decisions; and (5) The Price Perception, Service Quality, Location and Word of Mouth did not had a significant effect simultaneously to Purchase Decision on CafeNet customer- Central Kupang. Keywords: Price Perception, Service Quality, Location, Word of Mouth, and Purchase Decision.
ANALISIS MODEL ANTRIAN PADA STASIUN PENGISIAN BAHAN BAKAR UMUM (SPBU) LILIBA Febyana Wolla; Christien C Foenay; Tarsisius Timuneno
Journal of Management Small and Medium Enterprises (SMEs) Vol 10 No 3 (2019): Journal of Management - Small and Medium Enterprises (SME's)
Publisher : Universitas Nusa Cendana

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35508/jom.v10i3.1999

Abstract

The purpose of this research is to know the performance of queue service and to find solutions to overcoming queues at Liliba gas station. This study using the observation method. Based on the observation data obtained and then set up a calculation of the observed system. The data analysis method uses multiple line queue models (Single Channel – Multi Phase). Data in the analysis is descriptively quantitative and qualitative. The results derived from such calculations are noticeable that there is a queue in the afternoon. So that the solution is given that in the period of busy time or at the time there is a long queue, companies should divert motorcycle customers to the car line if on the car line there is no queue, so it can improve efficiency of service at Liliba gas station. Keywords : Queueing Theory, Queueing Model
ANALISIS PENGEMBANGAN OBYEK WISATA PANTAI OESAPA DI KOTA KUPANG Febi Adriani Balu; Ronald P C Fanggidae; Paulina Yuritha Amtiran
Journal of Management Small and Medium Enterprises (SMEs) Vol 10 No 3 (2019): Journal of Management - Small and Medium Enterprises (SME's)
Publisher : Universitas Nusa Cendana

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35508/jom.v10i3.2000

Abstract

This study aims to analyze the supporting and inhibiting factors for the development of Oesapa Beach attractions in Kupang City. This type of research is qualitative research using qualitative descriptive research methods. Data sources consist of primary data obtained through observation and interviews; and secondary data sources come from records, interview results and documents from relevant agencies in the study. The results of the study show that the factors that support the development of Oesapa Beach attractions are: (1) Tourist attraction, is anything that has a unique, easy, and value in the form of natural diversity, culture, and man-made results that are targeted or tourist visits; (2) Visitors, are someone who visits a tourist area with the aim of having fun and spending less time, energy and money in less than 24 hours. While the inhibiting factors for the development of Oesapa Beach attractions are: (1) Accessibility, is the degree of ease achieved by a person towards an object, service or environment; (2) Promotion is an effort to offer products or services with the aim of attracting consumers to buy or consume them; (3) Human Resources (HR), namely the workforce involved in tourism is still inadequate and professional; and (4) Funds, is one of the benchmarks for the progress of the development of sustainable tourism objects. Oesapa Beach has a tourist attraction in the form of beautiful and natural scenery, lopo-lopo lined on the beach, and lined with cafes with colorful tents and unique and different cafe designs. In addition to the tourist attraction, visitors who are increasingly busy visiting this tourist attraction become a supporting factor for tourism objects can be developed. Keywords: Analysis, Obstacle Factors, Supporting Factors, Tourism
ANALISIS BUDAYA ORGANISASI (STUDI KASUS PADA KOPERASI CREDIT UNION KASIH SEJAHTERA ATAMBUA) Marianus S Neno
Journal of Management Small and Medium Enterprises (SMEs) Vol 10 No 3 (2019): Journal of Management - Small and Medium Enterprises (SME's)
Publisher : Universitas Nusa Cendana

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35508/jom.v10i3.2001

Abstract

Culture organization is a batch of key characteristic which is respected by an organization. Those key characteristics formed a “communal meaning” to become the genuine of the organization (Robbins: 2008). The main goal of this thesys is to know how the cultural organization’s of “Credit Union Kasih Sejahtera Atambua”. The analysis of methode which is used here is Descriptive Statistic Analysis. The datas collected by spreading quistioners to the respondents. Those data which is collected will be proccess by some phases, editing, coding, scoring, and tabulating. Those datas will be analysed by using mean. The result of analysis shows an illustration that “Credit Union Kasih Sejahtera Atambua” has cultural creativity, initiative, carefullness, innovative and spirit of group working. The main problem which is must to be noticed is discipline of the workers. Besides, the courage, patience, sensitivity, and motivation of the workers must be noticed too. Keyword : Cultural Organization
PENGARUH BUDAYA ORGANISASI DAN KOMPENSASI FINANSIAL TIDAK LANGSUNG TERHADAP KINERJA KARYAWAN PADA PT. POS INDONESIA CABANG KUPANG Christin Dwi Cahyani Rini; Leony M Ndoen; Struce Andriyani
Journal of Management Small and Medium Enterprises (SMEs) Vol 10 No 3 (2019): Journal of Management - Small and Medium Enterprises (SME's)
Publisher : Universitas Nusa Cendana

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35508/jom.v10i3.2002

Abstract

This research was conducted at PT. Pos Indonesia Kupang Branch. The problem in this research is, "Does the organizational culture affect the performance of employees at PT. Pos Indonesia Kupang Branch "," Does financial compensation indirectly affect the performance of employees at PT. Pos Indonesia Branch Kupang ", and" Does the organizational culture and financial compensation indirectly simultaneously affect the performance of employees at PT. Pos Indonesia Kupang Branch? ". The results of the research show that the Organizational Culture owned by employees of PT. Pos Indonesia Kupang Branch, which consists of 7 (seven) indicators, namely adaptability, autonomy, cooperation, creativity, equality, honesty, rationality has a positive influence on the performance of employees at PT. Pos Indonesia Kupang Branch. Indirect financial compensation owned by employees of PT. Pos Indoensia Kupang Branch, which consists of 3 (three) indicators, namely security and welfare, payment of wages for not working, and services for workers have a positive influence on the performance of employees at PT. Pos Indonesia Kupang Branch. Thus, the company needs to maintain and improve the organizational culture and financial compensation is not directly appropriate so that employee performance will increase. When employee performance increases, the organization can achieve its goals and objectives well. Keywords: organizational culture, indirect financial compensation, and employee performance
PENGARUH KUALITAS LAYANAN TERHADAP KEPUASAN PELANGGAN (Studi Pada Hotel Timor Megah Kota SoE, TTS) Donar W Selan; Juita L D Bessie
Journal of Management Small and Medium Enterprises (SMEs) Vol 10 No 3 (2019): Journal of Management - Small and Medium Enterprises (SME's)
Publisher : Universitas Nusa Cendana

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35508/jom.v10i3.2003

Abstract

More and more manufacturers are involved in meeting the needs and desires of customers, causing each company to set orientation to customer satisfaction as the main goal. There is a tendency that customer satisfaction or dissatisfaction can be influenced by the quality of services provided by the company. This research was conducted at the Timor Megah Hotel Kota SoE, TTS Regency. The purpose of this study is to determine the effect of service quality that can be measured by several dimensions, including: tangibles, responsiveness, reliability, assurance, and empathy on customer satisfaction Timor Megah Hotel. The independent variable (X) of this study is the dimension of service quality consisting of tangibles (X1), responsiveness (X2), reliability (X3), assurance (X4), and empathy (X5). While the dependent variable (Y) of this study is customer satisfaction. The sampling technique used is the Accidental Sampling technique, with a total sample of 99 people with the criteria of having stayed more than twice and staying period for 4 years (2015-2018). Data collection techniques used were interviews, questionnaires and literature study. After the data is collected, the data is then analyzed using descriptive techniques and multiple linear regression. From the analysis it is known that tangibles, responsiveness, reliability, assurance and empathy simultaneously and partially have a significant effect on customer satisfaction. From the results of the analysis can also be made mathematical equations: Y = 3,568 + 0,150X1 + 0,245X2 + 0,209X3 + 0,192X4 + 0,362X5. The coefficient of determination obtained shows that 87.2% of the level of customer satisfaction is influenced by tangibles, responsiveness, reliability, assurance and empathy. Keywords: Tangibles, Responsiveness, Reliability, Assurance, Empathy and Customer Satisfaction.
PENGARUH BAURAN PEMASARAN TERHADAP KEPUTUSAN PEMBELIAN KONSUMEN (STUDI PADA PENGGUNA OJEK ONLINE GRABBIKE DI KOTA KUPANG) Debi Anastasia Manggoa; Markus Bunga; Ronald P C Fanggidae
Journal of Management Small and Medium Enterprises (SMEs) Vol 11 No 1 (2020): Journal of Management - Small and Medium Enterprises (SME's)
Publisher : Universitas Nusa Cendana

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35508/jom.v11i1.2314

Abstract

This study aims to analyze the influence of the Marketing Mix (Product, Price, Place, Promotion, People, Process, and Physical Evidence) on the Consumer Purchasing Decisions. The method used in this study is a quantitative method that is done through the stages of data collection, interpretation of data and appearance of results. Data collection techniques in this study are to use questionnaires. The population in this study was all people domiciled in Kupang City who had used online taxi bike of GrabBike. The technique sampling in this study using Non Probability Sampling with the method of Accidental Sampling, the sample used was 100 respondents .This research uses multiple linear regression analysis. The results show that the Product has a significant influence on the Consumer Purchasing Decisions, the Price has a significant influence on the Consumer Purchasing Decisions, the Place has no influence on the Consumer Purchasing Decisions, the Promotion has no influence on the Consumer Purchasing Decisions, the People has no influence on the Consumer Purchasing Decisions, the Process has a significant influence on the Consumer Purchasing Decisions, and the Physical Evidence has a significant influence on the Consumer Purchasing Decisions. The simultaneous test results in this study revealed that all Marketing Mix variables affect the Consumer Purchasing Decisions. Keywords : Marketing Mix (Product, Price, Place, Promotion, People, Process, Physical Evidence) and Consumer Purchasing Decisions
KEMUDAHAN, KEPERCAYAAN DAN PERSEPSI RESIKO TERHADAP KEPUTUSAN PEMBELIAN PENGGUNA DOMPET DIGITAL OVO DI SURAKARTA Indriyani Kusumawati; Sri Hartono; Eny Kustiyah
Journal of Management Small and Medium Enterprises (SMEs) Vol 11 No 1 (2020): Journal of Management - Small and Medium Enterprises (SME's)
Publisher : Universitas Nusa Cendana

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35508/jom.v11i1.2315

Abstract

A purchasing decision is a process of taking an opinion when making a product purchase. Thisresearch aims to know the simultaneous and partial relationships among Simplicity, Trust andRisk Perception to Purchasing Decisions of the OVO digital wallet users in Surakarta. The methodof research is quantitative descriptive research design. The sampling technique is the purposivesampling method. Data was taken directly using a questionnaire of 100 respondents. The analyticalmethods used in the study is Multiple Linear Regression Analyses. The results showed thatSimplicity, Trust and Risk Perception variables simultaneously & significantly impact onPurchasing Decision. Partially, Simplicity and Trust have positive and significant influence toPurchasing Decision while Risk Perception has no significant effect.Keywords: Simplicity, Trust, Risk Perception, Purchasing Decision

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