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Jurnal Manajemen dan Ilmu Administrasi Publik (JMIAP)
Published by Universitas Negeri Padang
ISSN : -     EISSN : 27985539     DOI : https://doi.org/10.24036/jmiap.v3i2.230
Core Subject : Social,
Social Sciences
Jurnal Manajemen dan Ilmu Administrasi Publik (JMIAP) memuat artikel dan karya ilmiah baik berupa hasil penelitian maupun non penelitian. JMIAP bertujuan untuk menyebarluaskan pemikiran atau gagasan konseptual dan hasil penelitian yang telah dicapai di bidang manajemen pelayanan publik dan administrasi Publik. JMIAP secara khusus menitikberatkan pada permasalahan pokok dalam pengembangan ilmu Manajemen Pelayanan Publik dan Ilmu Adminsitrasi Publik. Jurnal ini berfokus pada kajian teoritis dan praktis diantaranya: Manajemen Pelayanan Publik Manajemen Sumber Daya Manusia Manajemen Kebencanaan Administrasi Publik Administrasi Kependudukan dan Lingkungan Hidup Administrasi Pertanahan Ekonomi Publik dan Keuangan Publik Kebijakan Publik Birokrasi dan Governansi Publik Digital Government Politik Pemberdayaan Masyarakat Desentralisasi dan Otonomi Daerah Pemerintah Daerah
Arjuna Subject : Ilmu Sosial - Administrasi Publik
Articles 266 Documents
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PENGARUH KUALITAS PELAYANAN TERHADAP KEPERCAYAAN PESERTA PBPU BPJS KESEHATAN PADA BPJS KESEHATAN CABANG PADANG DI KOTA PADANG Yossi Lusiana; Aldri Frinaldi; Nora Eka Putri
Jurnal Manajemen dan Ilmu Administrasi Publik (JMIAP) Vol 1 No 2 (2019): Jurnal Manajemen dan Ilmu Administrasi Publik (JMIAP)
Publisher : Laboratorium Jurusan Ilmu Administrasi Negara Fakultas Ilmu Sosial Universitas Negeri Padang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24036/jmiap.v1i2.23

Abstract

The puspose of this research is to examine the influence between the quality of service towards trust of participants of BPJS Health Care in Padang which in class of Workers Not Wage Receivers or Independent Workers. The type of research is assosiative. Population in this research are amounted to 155.669 people. The sampling technique is accidental sampling. Sample in this research are amounted to 398 people. Data collecting using a questionnaire based on a Likert scale that has been tested for validity and reliability. The results showed the public’s assessment of the quality of BPJS Health Care participant services and trust in Padang rated high (74.78% and 72.60%). There is significant influence between tangible and trust with 0.004 significant value. These hyphoteses were tested by using Model Summary and the Ajusted R Square value of 0.57. There is no significant influence partially between reliability and trust with 0.300 significant value. There is no significant influence between responsiveness and trust on a 0.117 significant value. There is significant influence between assurance and trust with 0.000 significant value. These hyphoteses were tested by using Model Summary and the Ajusted R Square value of 0.112. There is significant influence between emphaty and trust with 0.024 significant value. These hyphoteses were tested by using Model Summary and the Ajusted R Square value of 0.88. There are significant influence simultaneously between tangible, reliability, responsiveness, assurance, emphaty variables and trust on 0.000 significant value and the Ajusted R Square value of 0.168 that means the contribution quality of service to trust is 16.8%.
PENGAWASAN MAHASISWA BIDIKMISI DI UNIVERSITAS NEGERI PADANG sri okto berta; Dasman Dasman; Adil Mubarak
Jurnal Manajemen dan Ilmu Administrasi Publik (JMIAP) Vol 1 No 2 (2019): Jurnal Manajemen dan Ilmu Administrasi Publik (JMIAP)
Publisher : Laboratorium Jurusan Ilmu Administrasi Negara Fakultas Ilmu Sosial Universitas Negeri Padang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24036/jmiap.v1i2.24

Abstract

In the implementation of the Bidikmisi program there are various problems that are not in accordance with the 3T principles, namely Timely, Right Amount and Right Target so that supervision is needed, supervision is carried out to monitor, foster and resolve problems that may arise from the policy. This study discusses Supervision of Bidikmisi students in the form of preventive and repressive at Padang State University. The purpose of this study is to describe the supervision of Bidikmisi students, obstacles and efforts to minimize the obstacles in supervising Bidikmisi students at Padang State University. This type of research is qualitative research with descriptive analysis methods. The research location is at Padang State University. Primary data is data obtained from interviews and observations, while secondary data is data obtained from documentation studies. The informants in this study were the Head of BAK UNP, UNP Student Affairs Department, Deputy Dean III FIS, FT and FBS, and several Bidikmisi recipient students. Based on the results of the research carried out it can be concluded as follows: First, the supervision carried out by UNP in supervising the Bidikmisi students at UNP is good but not optimal, this is proven by the fact that UNP is conducting monitoring, both preventive and repressive, but there are still students Bidikmisi who do not participate. Preventive in the form of socialization, training and repressive in the form of guidance and even the termination of the tuition assistance for Bidikmisi. Second, the obstacle faced by Padang State University is an internal obstacle, namely the lack of a survey team that creates opportunities for Bidikmisi target inaccuracies and other obstacles, namely from Bidikmisi students themselves, about the commitment and seriousness of Bidikmisi students in fulfilling their duties and responsibilities as Bidikmisi students. Third, efforts made to overcome these obstacles are by optimizing coaching through socialization, training and guidance for Bidikmisi candidates and students.
ANALISIS KINERJA DINAS SOSIAL KOTA PADANG DALAM PENANGGULANGAN BENCANA DI KOTA PADANG (SUATU STUDI MANAJEMEN KEBENCANAAN) Arief Ivana Putra; Zikri Alhadi
Jurnal Manajemen dan Ilmu Administrasi Publik (JMIAP) Vol 1 No 2 (2019): Jurnal Manajemen dan Ilmu Administrasi Publik (JMIAP)
Publisher : Laboratorium Jurusan Ilmu Administrasi Negara Fakultas Ilmu Sosial Universitas Negeri Padang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24036/jmiap.v1i2.25

Abstract

The research purpose to examine how the performance of the Office of Social Services for disaster management, and the steps taken by the Office of Social Services in disaster management in the City of Padang. This research was carried out at government institutions in the city of Padang, namely the Social Service Office at the Padang city. The research type is descriptive qualitative, file sourced from primary file and secondary file. This file is obtained by interview techniques and documentation. The result of the study indicate that performance of Social Service towards disaster management in Padang City was quite good, but the performance of the Social Service was not optimal. This can be seen from the performance of the Office of Social Affairs which is still experiencing obstacles in terms of facilities, lack of available funds and lack of experience in information technology workers.
PENERAPAN PRINSIP TRANSPARANSI DAN AKUNTABILITAS DALAM PELAKSANAAN PELAYANAN PUBLIK DI KELURAHAN ALAI PARAK KOPI KOTA PADANG Widya Nengsih; Fachri Adnan; Fitri Eriyanti
Jurnal Manajemen dan Ilmu Administrasi Publik (JMIAP) Vol 1 No 2 (2019): Jurnal Manajemen dan Ilmu Administrasi Publik (JMIAP)
Publisher : Laboratorium Jurusan Ilmu Administrasi Negara Fakultas Ilmu Sosial Universitas Negeri Padang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24036/jmiap.v1i2.26

Abstract

This study aims to describe the application of the principles of transparency and accountability in Alai Parak Kopi, Padang City. This study describes service transparency seen from the openness of services, procedures and services requirements that can be understood by the community, ease of access to information and service accountability seen from the suitability of implementation with service procedures, clear legal rules, measurable outputs and outcomes. This research is a descriptive study with a quantitative approach. The population of this study amounted to 12.144 with a sample of 99 respondents determined by the solving formula and using random sampling techniques. The research instrument was analyzed using a questionnaire with a Likert scale measurement. The data in this study were analyzed by descriptive statistics. The results showed that the application of the principle of transparency in services reach 69.8% and was categorized as quite transparent, expect that there was no information dissemination through print or electronic media. While the application of the principle of accountability in service reaches 67.8% and is categorized as quite accountable.
EVALUASI PROGRAM PENINGKATAN PERANAN WANITA MENUJU KELUARGA SEHAT SEJAHTERA (P2WKSS) DALAM PEMBINAAN KELUARGA SEJAHTERA DI KELURAHAN KURAO PAGANG KOTA PADANG asdaliani asdaliani; Nora Eka Putri
Jurnal Manajemen dan Ilmu Administrasi Publik (JMIAP) Vol 1 No 2 (2019): Jurnal Manajemen dan Ilmu Administrasi Publik (JMIAP)
Publisher : Laboratorium Jurusan Ilmu Administrasi Negara Fakultas Ilmu Sosial Universitas Negeri Padang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24036/jmiap.v1i2.30

Abstract

This study discusses the Evaluation of the Program for Increasing the Role of Women Towards Healthy andProsperous Families (P2WKSS) in the Development of Prosperous Families in Kurao Pagang Sub-District,Nanggalo District, Padang City which aims to create a healthy and prosperous family. The method used inthis study is descriptive qualitative. This research was conducted at the Office of Women's Empowerment,Child Protection, Population and Family Planning Control, and especially in RW 08, Kurao PagangVillage. Furthermore, the selection of research informants was done by incidental sampling and purposivesampling. Based on incidental sampling techniques, some of the assisted residents in 75 families thatresearchers met by chance were in the research field, while in purposive sampling, the government had theauthority and responsibility for implementing the P2WKSS Program. Data collected by means of interviews,observation, and documentation studies. The research findings that researchers can in the field about theP2WKSS Program start from the implementation, the factors that influence the success of the programimplementation, and the government's efforts to overcome the factors that influence the failure. Based onthe research, it was found that (1) the P2WKSS program in the Kurao Pagang Sub-district has broughtimprovements to the region but has not brought increased income for the target people, (2) there areproblems with resource factors, (3) preventive efforts and promotive efforts by the government in theimplementation of the P2WKSS Program.
EVALUASI BERJALAN TERHADAP PROGRAM PENDAFTARAN TANAH SISTEMATIS LENGKAP (PTSL) DI KOTA PADANG Yofita Sari; Jumiati Jumiati
Jurnal Manajemen dan Ilmu Administrasi Publik (JMIAP) Vol 1 No 3 (2019): Jurnal Manajemen dan Ilmu Administrasi Publik (JMIAP)
Publisher : Laboratorium Jurusan Ilmu Administrasi Negara Fakultas Ilmu Sosial Universitas Negeri Padang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24036/jmiap.v1i3.31

Abstract

Abstract The complete systematic land registration program (PTSL) is one of the programs to accelerate registration, measurement and mapping of land parcels so that maps of their fields are known and certificates can be given as proof of land ownership rights by the community. This program implementation has been regulated in The Ministry of Agrarian Affairs and Spatial Planning/National Land Agency No.6 of 2018 concerning Complete Systematic Land Registration. The problem in this study is that there are still many lands that have not yet been registered in the city of Padang and do not have land certificates. And the purpose of this study is to find out the implementation of the PTSL Program in the City of Padang and to find out the factors that influence the implementation of the PTSL Program in the City of Padang. This research is a qualitative research with descriptive method, the research was conducted at the National Land Agency (BPN) of Padang City.Determination of research informants by purposive sampling, which is related to the PTSL Program, namely Head of Legal and Land Relations (BPN) Padang City , and the village officials as PTSL executive members and community registrants in the PTSL program in Padang City. This study discusses on going evaluation a program because the program is still being implemented in the City of Padang. So that it refers to the evaluation theory which consists of 6 (six)aspects the effectiveness, efficiency, adequacy, equity, responsiveness and accuracy. The results of the study show how to implement the PTSL program in the city of Padang, this can be seen from several aspects that have not been maximized because there are several problems in the field, such as lack of human resources as executors and the status of customary land which is an obstacle in registering land because many get less approval from their people. Keywords : On going evaluation, The complete systematic land registration program (PTSL) ,land registration, land certificate.
EFEKTIVITAS PELAKSANAAN PROGRAM INVENTARISASI PENGUASAAN, PEMILIKAN, PENGGUNAAN DAN PEMANFAATAN TANAH (IP4T) GUNA MENINGKATKAN PELAYANAN DI KANTOR PERTANAHAN KABUPATEN AGAM Yoni Yulia Putri; Jumiati Jumiati
Jurnal Manajemen dan Ilmu Administrasi Publik (JMIAP) Vol 1 No 3 (2019): Jurnal Manajemen dan Ilmu Administrasi Publik (JMIAP)
Publisher : Laboratorium Jurusan Ilmu Administrasi Negara Fakultas Ilmu Sosial Universitas Negeri Padang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24036/jmiap.v1i3.32

Abstract

Abstract This study aims to describe how the IP4T program is implemented to improve services at the Agam District Land Office. This research uses descriptive qualitative methods. Research informants were determined purposively, namely Kasi Penahan Pertanahan, IP4T committee members, nagari officers, and the community. The data sources in this study consist of two, namely primary and secondary data. The data collection technique of this study consisted of observation, interviews and documentation. The results of the study show how the implementation of the IP4T program to improve services at the Agam Regency Land Office is still not effective, because planning and implementation is still needed in the program. Keywords: Effectiveness, Land Administration, Public Policy, Public Service, IP4T Program.
UPAYA PENCEGAHAN MALADMINISTRASI PELAYANAN PUBLIK OLEH OMBUDSMAN REPUBLIK INDONESIA DI PROVINSI SUMATERA BARAT Felicya Astwilanda Putri; M. Fachri Adnan
Jurnal Manajemen dan Ilmu Administrasi Publik (JMIAP) Vol 2 No 1 (2020): Jurnal Manajemen dan Ilmu Administrasi Publik (JMIAP)
Publisher : Laboratorium Jurusan Ilmu Administrasi Negara Fakultas Ilmu Sosial Universitas Negeri Padang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24036/jmiap.v2i1.33

Abstract

Maladministrasi banyak terjadi di berbagai instansi pemerintah di Indonesia. Hal ini dibuktikan dengan banyaknya laporan maladministrasi yang diterima oleh berbagai Perwakilan Ombudsman di Indonesia. Tidak terkecuali di Provinsi Sumatera Barat, Ombudsman Sumatera Barat telah menerima 246 laporan maladministrasi pelayanan publik yang meningkat disbanding tahun 2017 dengan 233 laporan. Jenis substansi yang banyak dilaporkan yaitu Bidang Kepegawaian dengan 53 laporan selama tahun 2018. Dugaan maladministrasi yang paling banyak dilaporkan yaitu penyimpangan prosedur dengan 75 laporan atau 27,99% selama tahun 2018. Tujuan penelitian ini untuk mengkaji upaya pencegahan maladministrasi layanan publik oleh Ombudsman Republik Indonesia di Provinsi Sumatera Barat. Penelitian ini menggunakan metode wawancara dan dokumentasi dengan informan penelitian, yaitu Pelaksana Tugas Kepala, Kepala keasistenan Bidang Pencegahan, Kepala keasistenan Bidang Penyelesaian Laporan, Instansi Pemerintah sebagai penyedia layanan publik dan masyarakat sebagai penerima layanan publik. Dokumentasi melihat bentuk-bentuk laporan maladministrasi layanan publik, upaya-upaya pencegahan maladministrasi layanan publik dan efektivitas Upaya pencegahan maladministrasi pelayanan publik yang dilakukan oleh Ombudsman RI Perwakilan Provinsi Sumatera Barat. Untuk menguji validitas data triangulasi sumber, dan triangulasi data, dan dianalisis menggunakan teknik kualitatif. Dari hasil penelitian, terlihat bahwa upaya untuk mencegah maladministrasi layanan publik yang dilakukan Ombudsman Republik Indonesia Perwakilan Provinsi Sumatera Barat belum efektif. Ini terbukti masih banyak penerima dan penyedia layanan publik yang tidak sesuai dengan Undang-Undang Nomor 25 Tahun 2009 tentang layanan publik dalam memberikan layanan kepada publik. Penelitian ini diharapkan agar mampu menjadi bahan masukan dan acuan bagi peneliti dan Ombudsman agar dapat mencegah maladministrasi dengan baik dan tujuan dapat tercapai.
PENGARUH PENDAPATAN DAN MASA KERJA TERHADAP KINERJA APARATUR NAGARI DALAM PENGELOLAAN KEUANGAN NAGARI DI KABUPATEN TANAH DATAR Agnesia Ananta; Syamsir Syamsir
Jurnal Manajemen dan Ilmu Administrasi Publik (JMIAP) Vol 1 No 3 (2019): Jurnal Manajemen dan Ilmu Administrasi Publik (JMIAP)
Publisher : Laboratorium Jurusan Ilmu Administrasi Negara Fakultas Ilmu Sosial Universitas Negeri Padang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24036/jmiap.v1i3.35

Abstract

The purpose of this study was to determine the effect of income and tenure on the performance of the nagari apparatus in nagari financial management in Tanah Datar District. The background of this study is that there are indications that nagari financial management is still poor in Tanah Datar District. This study uses quantitative research methods. The population of this study is that all nagari apparatus in Tanah Datar District numbered 600 people consisting of walinagari, nagari secretary, nagari treasurer and five nagari affairs heads. The sample in this study consisted of 248 respondents who were determined using the Slovin formula and through the Multi Stage Random Sampling technique. Data collected through questionnaires. The data of this study were analyzed by Anova Test. The results in this study show that there is no significant difference in the performance of nagari financial management based on income and years of service in Tanah Datar District.
PENGARUH PENGELOLAAN PENGADUAN TERHADAP KEPUASAN PESERTA DI PT. TASPEN (PERSERO) KANTOR CABANG PADANG Tessa Azhari; Aldri Frinaldi
Jurnal Manajemen dan Ilmu Administrasi Publik (JMIAP) Vol 1 No 3 (2019): Jurnal Manajemen dan Ilmu Administrasi Publik (JMIAP)
Publisher : Laboratorium Jurusan Ilmu Administrasi Negara Fakultas Ilmu Sosial Universitas Negeri Padang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24036/jmiap.v1i3.36

Abstract

Abstract The purpose of this study was to analyze complaint management for participant / customer satisfaction at PT. Taspen (Persero) Padang Office. This research is quantitative with associative methods. The background of this research is that there werw still complaints management that had not been optimal. This research was conducted at PT. Taspen (Persero) Padang Office with a total population of 131,233 participants, consisting of active civil servants and retired civil servants. The sample in this study consisted of 100 respondents determined by Slovin formula. The data of this study were collected through questionnaires with Likert scale measurements. The data of this study were analyzed by the Simple Regression test. The results of this study proved that there is a complaint management variable on the satisfaction of participants/customers at PT. Taspen (Persero) Padang Office. Keywords: Complaint Management, Participant/ Customer Satisfaction

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