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Kristin Handayani
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Lembaga Penelitian dan Pengabdian kepada Masyarakat, Institut Bisnis dan Informatika Kwik Kian Gie, Jl. Yos Sudarso Kav 87, Sunter Jakarta 14350 Telp. +62 21 6530 7062 Fax +62 21 6530 6967
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INDONESIA
Jurnal Manajemen
Published by INSTITUT BISNIS DAN INFORMATIKA KWIK KIAN GIE
ISSN : 20893477     EISSN : 24774774     DOI : 10.46806
Core Subject : Economy, Science, Social,
Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Social Sciences
Jurnal Manajemen mempunyai misi untuk mendorong pengembangan praktik dan teori manajemen di Indonesia melalui penyebarluasan temuan-temuan hasil riset dibidang sains dan kasus manajemen, terdiri dari bidang sumber daya manusia, pemasaran, strategik, keuangan, dan operasional.
Arjuna Subject : Bisnis, Menejemen, dan Akutansi (semua kategori) - Bisnis, Menejemen, dan Akutansi (Lain-Lain)
Articles 7 Documents
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Search results for , issue "Vol 5 No 1 (2015): November" : 7 Documents clear
PENGARUH HOLIDAY EFFECT TERHADAP RETURN SAHAM PERUSAHAAN YANG TERGABUNG DALAM LQ-45 DI BURSA EFEK INDONESIA Inka Lesmana Liaw Bunfa Abdullah Rakhman
Jurnal Manajemen Vol 5 No 1 (2015): November
Publisher : Lembaga Penelitian dan Pengabdian kepada Masyarakat Institut Bisnis dan Informatika Kwik Kian Gie

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Abstract

This thesis wants to know whether the effect of holiday (Holiday Effect) on Firms’s Stock Return Which Incorporate In LQ-45 on February 2011 – January 2014. Samples were taken in this study  is the daily stock price data from firms which incorporate in LQ-45 on February 2011 – January 2014. This study was divided into two holidays; religious holidays and national holidays to see whether there are differences  in the view of investors on both holidays. The research concludes there is influence of Holiday Effect on Firms’s Stock Return Which Incorporate In LQ-45 on February 2011 – January 2014. Key Words : Holiday Effect, Efficient Market, Anomaly Calendar, Pre-Holiday, Post Holiday
LITERASI PERBANKAN MAHASISWA
Jurnal Manajemen Vol 5 No 1 (2015): November
Publisher : Lembaga Penelitian dan Pengabdian kepada Masyarakat Institut Bisnis dan Informatika Kwik Kian Gie

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Abstract

This research aims to determine the factors that influence the level of banking literacy at university’s students. The factors that are being observed are demographic factors which consist of gender, batch, spending, working/business experience, GPA, and participation in banking education. This research uses random sampling method which was taken from the students of Economics and Business Faculty Universitas Padjadjaran, Bandung. This research uses multiple regression analysis as the methodology. Hypothesis test uses simultaneous test (F-test) and partial test (T-test) with 5% significance level. With Cronbach’s α as much as 0.893 and 206 respondents, the result of this research is  R2 as much as 0,152 and F-test shows that simultanously, independent variable influences dependent variable and the result of t-test shows that partially, gender, batch, working/business experience, and expenses does not affect banking literacy. GPA has a negative coefficient even though during statistical test, it did not give a significant influence. Banking education is the only factor that influence partially. Keywords : Financial Literacy, Banking Literacy, Financial Knowledge
DAMPAK EMOSI POSITIF TERHADAP LOYALITAS PELANGGAN MELALUI KEPUASAN DAN DAYA TARIK PENGECER STUDI EMPIRIK PADA LOTTE MART KELAPA GADING JAKARTA UTARA Dergibson Siagian
Jurnal Manajemen Vol 5 No 1 (2015): November
Publisher : Lembaga Penelitian dan Pengabdian kepada Masyarakat Institut Bisnis dan Informatika Kwik Kian Gie

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Abstract

The phenomenon of the proliferation of retail outlets in Indonesia is not surprising anymore. This phenomenon happens because the fulfillment of daily needs is so important and also there is a shift in people habit from spending in traditional markets to modern markets. Lotte Mart uses this phenomenon to continue to compete with other retail outlets in Indonesia. This research aimed to find out the influence of positive affect to customer loyalty through satisfaction with the retailer and retailer interest in Lotte Mart Kelapa Gading, North Jakarta. The theory used to support this research was positive affect, satisfaction with the retailer, retailer interest, and customer loyalty. This study used a questionnaire for data collection and non-probability sampling with judgment sampling technique. The procedure used to test the model and data processing was structural equation model (Structural Equation Modelling) using WarpPLS 4.0. The conclusion from this study was all hypotheses has been proven to have a positive and significant influence either directly or indirectly. Keywords: Emotion, Satisfaction, Retailer,  Interest, and  Loyalty.
ANALISIS FAKTOR –FAKTOR YANG MEMPENGARUHI TINGKAT KEPUASAN MANAGER, KARYAWAN DAN KONSUMEN (STUDI KASUS PADA UNIVERSITAS PRESIDEN) Rossy Oktavia Lukman Nur Hakim Genoveva, Grace Amin
Jurnal Manajemen Vol 5 No 1 (2015): November
Publisher : Lembaga Penelitian dan Pengabdian kepada Masyarakat Institut Bisnis dan Informatika Kwik Kian Gie

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Abstract

Tujuan penelitian ini adalah untuk mengetahui Kepuasan karyawan dan Manager serta Konsumen (dalam penelitian ini adalah mahasiswa). Pengumpulan data dilakukan dengan menggunakan kuesioner yang dibagikan secara terpisah ke karyawan (level staf), manager dan mahasiswa. Pada tahap pre tes sebanyak 30 kuesioner diuji untuk mengetahui validitas dan reliabiitas pertanyaan. Setelah pertanyaan yang tidak valid dihilangkan, tahapan berikutnya adalah melengkapi jumlah responden hingga 200 orang. Kemudian kuesioner diolah dengan menggunakan SPSS versi 20 dengan menggunakan Analisis Faktor. Faktor yang dianalisis untuk level staf sebanyak 4 faktor yang meliputi faktor Compensation, Promotion, Relationship With Co-Worker danChange To Accept Responsibility. Faktor yang dianalisis untuk level manager juga sebanyak 4 faktor yaitu Planning, Organizing, Leadingdan Controlling.Sedangkan pada konsumen / mahasiswa sebanyak 7 faktor yaitu Product, Price, Place, Promotion, People, Processdan Physical Evidance. Dari 15 faktor yang dianalisis di tahap awal, semua faktor memperoleh nilai di atas 0,5 yang artinya memenuhi syarat untuk dilanjutkan pengujian di tahap berikutnya. Penelitian ini menyimpulkan bahwa Faktor yang paling mempengaruhi kepuasan karyawan adalah faktor kompensasi, faktor yang paling mempengaruhi kepuasan manager adalah faktor Pengendali dan faktor yang mempengaruhi pelanggan / mahasiswa adalah promosi.
PERAN KUALITAS LAYANAN DALAM MENCIPTAKAN KEPUASAN PELANGGAN Tumpal & Stephen Sitinjak & Setyadi
Jurnal Manajemen Vol 5 No 1 (2015): November
Publisher : Lembaga Penelitian dan Pengabdian kepada Masyarakat Institut Bisnis dan Informatika Kwik Kian Gie

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Abstract

The purpose of this study was to determine the effect of service quality through customer satisfaction. The data used in this study were primary data. Primary data were collected through questionnaires distributed to 75 respondents who had been a member Best Fitness Lotte Mart more than one month. The sampling technique using non-probability sampling using judgment sampling method. The analytical method used was descriptive analysis and Structural Equation Modeling (SEM) based variants using Partial Least Square (PLS). From the existing analysis, can be found that service quality proven influence on customer satisfaction. Keywords :Service Quality, Customer Satisfaction
EVALUASI KEWAJIBAN PELAKU USAHA DAN KEPUASAN KONSUMEN OJEK ONLINE Dipo Alam
Jurnal Manajemen Vol 5 No 1 (2015): November
Publisher : Lembaga Penelitian dan Pengabdian kepada Masyarakat Institut Bisnis dan Informatika Kwik Kian Gie

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Abstract

The development of public transportation in Jakarta Province and surrounding areas has been more advanced by increasing motorcycle used for public transportation with online system (Go-Jek). Therefore, the purpose of this study was to determine the extent of the responsibilities of consumers and companies have been implemented, the level of customer satisfaction, and the influence of corporate services to Go-Jek customer satisfaction in Jakarta based on the Law of the Republic of Indonesia Number 8 year 1999 about Consumer Protection. Data were collected from 100 Go-Jek consumers by questionnaires in Jakarta and surrounding areas. The data analysis using descriptive and inferential statistics using SPSS. The result shows the consumers rights have not been fulfilled, consumers have sufficiently implemented the responsibility, the responsibility of entrepreneurs have not done enough, customer satisfaction have not been fulfilled, and the realization of the business behavior obligation affects customer satisfaction. The results are equipped with the discussion. Keywords: Rights, Obligations, Costumers Satisfaction, Producers 
THE INFLUENCE OF MERCHANDISE QUALITY, SERVICE QUALITY, AND STORE SATISFACTION TOWARD STORE LOYALTY ON RETAIL INDUSTRY (A STUDY CASE OF A FOREIGN-OWNED HYPERMARKET IN JAKARTA, INDONESIA)
Jurnal Manajemen Vol 5 No 1 (2015): November
Publisher : Lembaga Penelitian dan Pengabdian kepada Masyarakat Institut Bisnis dan Informatika Kwik Kian Gie

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Abstract

This paper investigates the influence of Merchandise Quality, Service Quality and Store Satisfaction toward Store Loyalty in one of foreign-owned hypermarkets in Indonesia. Customer loyalty at the store level is called Store Loyalty, the willingness of customer to repeat purchase at the same store. There are many drivers of customer to be store loyal, such as Merchandise Quality, Service Quality and Store Satisfaction. This research utilizes quantitative research method with binary logistic regression analysis to analyze the data collected from questionnaires spread to 200 respondents as the sample size. The result of this research shows that there is a significant influence of Merchandise Quality, Service Quality, and Store Satisfaction toward Store Loyalty. The biggest influence to Store Loyalty is Store Satisfaction.  Abstrak Keywords:  Merchandise Quality, Service Quality, Store Satisfaction, Store Loyalty

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