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INDONESIA
Jurnal Manajemen
Published by INSTITUT BISNIS DAN INFORMATIKA KWIK KIAN GIE
ISSN : 20893477     EISSN : 24774774     DOI : 10.46806
Core Subject : Economy, Science, Social,
Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Social Sciences
Jurnal Manajemen mempunyai misi untuk mendorong pengembangan praktik dan teori manajemen di Indonesia melalui penyebarluasan temuan-temuan hasil riset dibidang sains dan kasus manajemen, terdiri dari bidang sumber daya manusia, pemasaran, strategik, keuangan, dan operasional.
Arjuna Subject : Bisnis, Menejemen, dan Akutansi (semua kategori) - Bisnis, Menejemen, dan Akutansi (Lain-Lain)
Articles 101 Documents
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DETERMINASI FAKTOR PENENTU KEPUTUSAN PEMBELIAN (STUDI EMPIRIK PADA PRODUK AQUA) Kiran P Hermandasani, Tumpal J.R. Sitinjak
Jurnal Manajemen Vol 7 No 2 (2018): Mei
Publisher : Lembaga Penelitian dan Pengabdian kepada Masyarakat Institut Bisnis dan Informatika Kwik Kian Gie

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Abstract

The rapid growth of bottled drinking water industry, along with the emergence of various brands of bottled drinking water products circulating throughout Indonesia, has resulted in increasingly fierce competition among producers, making AQUA demanded to survive. One way to maintain and even increase market share is by offering appropriate prices, quality products and good promotions so that they can achieve the desired goal of making consumers take purchasing decisions which are expected to have a positive impact on the company.The theory used to support this writing is the definition of price, product quality, promotion and purchasing decisions, which are used as supporting material for this research.The object of this research is AQUA brand bottled drinking water. The population of this research is AQUA consumers in the Jakarta area in 2018, where the sampling technique is non-probability sampling by using judgmental sampling, with a sample size of 100. Data collection is done by communication techniques where questionnaires are distributed to 100 respondents. Data analysis techniques used were validity, reliability, descriptive analysis, and multiple regression analysis.The results of data analysis show that prices do not have a positive effect on purchasing decisions. While product quality and promotion have a positive effect on purchasing decisions. This shows that if the quality of the product and promotion is increasing its performance will be followed by a higher purchase decision on the product.Based on the results of the analysis, it can be concluded that product quality and promotion have a positive effect on purchasing decisions.   Keywords : Purchasing decisions, Price suitability, Quality of product, Promotion
CHAIRMAN CHARACTERISTICS AND CEO TURNOVER: EVIDENCE FROM UK LISTED FIRMS
Jurnal Manajemen Vol 7 No 2 (2018): Mei
Publisher : Lembaga Penelitian dan Pengabdian kepada Masyarakat Institut Bisnis dan Informatika Kwik Kian Gie

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Abstract

The characteristics of chairman has been widely discussed since the introduction of the Cadbury Report. However, most discussions are related to separation chairman and CEO. Therefore, this study examines the influence of the other chairman characteristics, namely age, tenure, function, independence, and involvement in CEO selection, on CEO turnover. The results indicate that function, age and tenure have important role in explaining CEO turnover. The study concludes that certain chairman characteristics will lead to better corporate governance. Keywords: CEO turnover, Chairman Characteristics, Corporate Governance
PENGARUH LIKUIDITAS DAN PROFITABILITAS TERHADAP KEBIJAKAN DIVIDEN DENGAN KEBIJAKAN HUTANG SEBAGAI VARIABEL INTERVENING PADA PERUSAHAAN NON KEUANGAN Agustine Thunggalia, Abdullah Rakhman, Liaw Bunfa
Jurnal Manajemen Vol 7 No 2 (2018): Mei
Publisher : Lembaga Penelitian dan Pengabdian kepada Masyarakat Institut Bisnis dan Informatika Kwik Kian Gie

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Abstract

The objectives of this research are to know the direct effect of liquidity, profitability and debt  policy to dividend policy. Besides that, this study aims to know the indirect effect of liquidity and profitability where debt policy as an intervening to dividend policy. This study based on signaling Theory and Pecking Order Theory. This research sample is non-finance companies listed in the Indonesia Stock Exchange (IDX) during the period 2012 – 2014. Sampling technique to be used is Non-Probability Sampling technique by using Judgment / Purposive Sampling method, that is sample taking technique with criteria of non-financial company that go public in BEI and always dividend during 2012-2014 period. Tests performed using descriptive analysis, multiple regression analysis, simultaneous significance test, significance individual parameter test, and classical assumption test. The result showed that liquidity and profitability have significant positive effect to dividend policy, debt policy does not have significant effect to dividend policy, liquidity have significant negative effect to debt policy, profitability does not have significant to debt policy. Debt policy weakened the effect of liquidity and profitability to dividend policy.Key word: Liquidity, Profitability, Debt Policy, Dividend Policy, signaling Theory, Pecking Order Theory
ANALISIS PENGARUH SERVICE QUALITY TERHADAP TINGKAT KEPUASAN PELANGGAN (STUDY KASUS : CGV BLITZ DI GRAND INDONESIA JAKARTA) Santo Tjhin
Jurnal Manajemen Vol 7 No 2 (2018): Mei
Publisher : Lembaga Penelitian dan Pengabdian kepada Masyarakat Institut Bisnis dan Informatika Kwik Kian Gie

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Abstract

Study of HSQM found the role of service quality as a three-tier concept with interaction quality, physical environment quality and result quality as the initial sub-dimension. It is takes a dimension of service quality dimensions to be applied in various service industries because the ultimate goal of any marketing business in the industry is to gain high profits, so customer service must be given good service to the customer, they must be creative in creating and delivering satisfaction. Because if customers are satisfied it will create customer loyalty. The objectives of this research was : (1) interaction quality influential to customer satisfaction, (2) physical environment quality influential to customer satisfaction, (3) outcome quality influential to customer satisfaction, (4) customer satisfaction influential to word of mouth, (5) customer satisfaction influential to purchase intention. This research uses descriptive method to get the results with respondents in the survey amounted to 100 respondents in CGV Blitz cinema Grand Indonesia Jakarta. From the results of this study conclusion obtained is interaction had influential to customer satisfaction, physical environment quality had influential to customer satisfaction, customer satisfaction had influential to word of mouth, and customer satisfaction had influential to purchase intention. While outcome quality found had no influential to customer satisfaction. Keyword: Interaction Quality, Physical Environment Quality, Outcome Quality, Customer Satisfaction, Services
PENGARUH KEPEMILIKAN NON-PEMERINTAH TERHADAP BIAYA KEAGENAN PADA SEKTOR PERBANKAN, REAL ESTATE DAN PROPERTI, DAN ASURANSI YANG TERDAFTAR DALAM BURSA EFEK INDONESIA TAHUN 2016 Fitria Sintia, Akromul Ibad
Jurnal Manajemen Vol 7 No 2 (2018): Mei
Publisher : Lembaga Penelitian dan Pengabdian kepada Masyarakat Institut Bisnis dan Informatika Kwik Kian Gie

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Abstract

The purpose of this study is to find out whether the non-government ownership affects agency cost on banking sector, real estate and property sector, and insurance sector listed in Indonesia Stock Exchange in 2016. Determination of agency cost of a company in this study is projected by total asset turnover, which supports in this research is agency theory. The object of research in this study is banking companies, real estate and property companies, and insurance companies listed in Indonesia Stock Exchange in 2016, used purposive sampling in sampling companies. Collecting data done by library study, secondary data used in the form of time series data. Data analysis techniques use simple linear regression method and classical assumption test. The result showed that agency cost can be explained by non-government ownership of 0,2%, while the rest is explained by other variables outside this research model. The conclusion drawn from the study, that non-government ownership has no effect in detecting agency cost on banking companies, real estate and property companies, and insurance companies listed in Indonesia Stock Exchange in 2016. Keyword: Non Government Ownership, Agency Cost, banking, real estate, property sector and insurance sector
DAMPAK EMOSI POSITIF DAN KETERLIBATAN KONSUMEN DALAM RANGKA MENINGKATKAN REPATRONAGE INTENTIONS (Studi Empirik pada Farmers Market Mall Kelapa Gading) Florencia Indri, Dergibson Siagian
Jurnal Manajemen Vol 8 No 1 (2018): November
Publisher : Lembaga Penelitian dan Pengabdian kepada Masyarakat Institut Bisnis dan Informatika Kwik Kian Gie

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Abstract

Primary needs can be found at both traditional or modern market, which both included in retail industry. Retail market has also expanded to be more modern and has new section which called, e-commerce which helps people to buy via online media. The appearance of e-commerce affected the sales of offline market and decreasing the selling graph of offline market. This research aimed to find out the role of positive emotion and the customers involvement to the repatronage intentions that mediated by retailer’s satisfaction and interest at Farmers Market Mall Kelapa Gading. Theories that are used to support this research are Positive Emotion, Customer Involvement, Customer Satisfaction, Retailer Interest, and Repatronage Intentions. This study used a questionnaire for data collection and non-probability sampling with judgment sampling technique. The procedure used to test the model and data processing was structural equation model (Structural Equation Modelling) using WarpPLS 5.0. The conclusion from this study was all hypotheses has been proven to have a positive and significant influence either directly or indirectly.Keywords: Emotion, Involvement, Satisfaction, Retailer,  Interest, and Repatronage Intentions
FAKTOR DETERMINAN KEPUTUSAN PEMBELIAN SMARTPHONE SAMSUNG Melina ,Tumpal J.R Sitinjak
Jurnal Manajemen Vol 8 No 1 (2018): November
Publisher : Lembaga Penelitian dan Pengabdian kepada Masyarakat Institut Bisnis dan Informatika Kwik Kian Gie

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Abstract

Today, smartphones are handheld communication devices that have an internet network, which can help us obtain various information quickly and quickly. Samsung smartphone is one of the best-selling smartphone brands, even Samsung smartphones are called cell phone technology giants. Therefore, researchers are interested in conducting research on the effect of product quality and price suitability on Samsung smartphone purchasing decisions in the North Jakarta Region. The theory used to support this writing is an understanding of product quality, price suitability and purchasing decisions. Then supported by a theory regarding the relationship between product quality and purchasing decisions, prices with purchasing decisions. The object of this research is the Samsung Smartphone. The population of this study was Samsung Smartphone users in the North Jakarta Region, where sampling techniques were non-probability sampling using judgmental sampling, with a sample size of 100. Data collection was carried out by communication techniques which distributed questionnaires through Google Form to 100 respondents. The data analysis technique used is the validity, reliability, descriptive analysis, and multiple regression analysis. The results of data analysis show that product quality and price suitability have a positive effect on purchasing decisions. This shows that if the quality of the product is getting better and the suitability of the price offered is more in line with the quality of the product, it will be followed by higher purchases of a product.Keywords: Product Quality, Suitability Price, Purchase Decision
PENGARUH CITRA MEREK DAN KUALITAS LAYANAN TERHADAP LOYALITAS PELANGGAN MASKAPAI GARUDA INDONESIA Natasha Gabrielle, Lily Harjati
Jurnal Manajemen Vol 8 No 1 (2018): November
Publisher : Lembaga Penelitian dan Pengabdian kepada Masyarakat Institut Bisnis dan Informatika Kwik Kian Gie

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Abstract

Currently, the tourism sector in Indonesia is on the rise with the promotion of the Wonderful Indonesia campaign and making domestic and foreign tourists to travel in Indonesia. One of the most widely used transportation options is airplanes because the aircraft is the fastest and safest transportation to reach distant tourist sites. Garuda Indonesia is one of the most widely used airlines to travel because of its brand image and quality of service. The research method used is judgment sampling by collecting data through questionnaires distributed to 100 respondents who have used Garuda Indonesia airline service more than 1 times. Measuring tools in this research are validity test, reliability test, percentage, average, Likert scale, classical assumption test, and multiple linear regression test. The tool used is SPSS 20.0. Based on multiple linear regression analysis, it is found that there is significant and positive influence of brand image and service quality to customer loyalty of Garuda Indonesia Airlane..Keywords: Brand Image, Service Quality, Customer Loyalty, Garuda Indonesia
ANALISIS PENGARUH TINGKAT SUKU BUNGA DAN INFLASI TERHADAP PROFITABILITAS PERBANKAN YANG TERDAFTAR DI BURSA EFEK INDONESIA PERIODE 2010 – 2016 Martha Ayerza Esra
Jurnal Manajemen Vol 8 No 1 (2018): November
Publisher : Lembaga Penelitian dan Pengabdian kepada Masyarakat Institut Bisnis dan Informatika Kwik Kian Gie

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Abstract

Profitability or ability of a bank in generating profits will be influenced by various factors that exist, one of them is the interest rate and inflation. If interest rates are high then the cost will be high as well and will trigger inflation so that will have an impact on low productivity and investment. One of the financial ratios that will be the benchmark of the bank's financial performance is Return on Assets (ROA .This study aims to determine the effect of interest rates and inflation on the performance of 9 banks with the largest total assets in Indonesia. The data used is the annual financial statements of banks for a period of 7 years from 2010 to 2016. In this study used multiple linear regression method by determining the dependent variable that is Return on Assets (ROA) and independent variable that is the interest rate and inflation. The results of the classic assumption test, multiple regression test, F test, T test and coefficient of determination test show that during 7 years period of research there is no evidence that the interest rate and inflation affect the profitability of banks as measured by ROA. Keywords : Profitability, Interest Rate, Inflation, ROA, Banks
EFEKTIFITAS KREASI NILAI DAN STRATEGI BAURAN PEMASARAN TERHADAP DAYA SAING PERUSAHAAN KOSMETIK DI WILAYAH JAKARTA Elfrida V Napitupulu
Jurnal Manajemen Vol 8 No 1 (2018): November
Publisher : Lembaga Penelitian dan Pengabdian kepada Masyarakat Institut Bisnis dan Informatika Kwik Kian Gie

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Abstract

This study aims to test the factors of value creation and marketing mix both single and simultaneously and  its relationship with the competitive advantage for  the cosmetic industries in Jakarta. This study refers to the fact finding of the high interest of customers to utilize cosmetics as to beautify themselves. There are  high competition amongts  the industries to win the competition. The results show that the value creation program and marketing mix program can be impacted significantly by cosmetic customers in Jakarta. In addition, it was found that the factors of value creation and marketing mix significantly affect the competitive advantage of the cosmetics industry in Jakarta. Thus it is expected that the level of loyalty of cosmetic customers will be higher as well as the customer will trust the brands consistently.  Keyword : value creation, marketing mix, competitive advantage, cosmetics, costumer

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